1. Alicia A. James
2706 E. 78th
Street Chicago, IL 60649  (312) 982-6545
 jamesalicia17@yahoo.com or freeempress1@gmail.com
Objective _____________________________________________________________________________
To obtain a career allowing for parlay of demonstrated organization, customer service,
communication, and education that can lead to a position that can help your company
and stabilize my future.
Profile _______________________________________________________________________________
Motivated, personable business professional with excellent customer service skills, detail oriented,
superior verbal and written communication skills. Talent for quickly mastering technology.
Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to
handling sensitive, confidential records. Demonstrated supervisory controls by managing a team of
15 employees & HR experience. Flexible and versatile – able to maintain a sense of decorum under
pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.
Thrive in deadline-driven environments.
Skills Summary _______________________________________________________________________
 Payroll and Attendance
 Detail Oriented
 Organization driven
 Superior Communication
 Microsoft Word &
Excel
 Microsoft Office
 Human Resource
Management
 Supervisory
Employment History ___________________________________________________________________
12/2015 - PRESENT KELLY SERVICES CHICAGO, IL
Specimen Collector
Process human urine, fluid specimens
Accession specimens; verify information on requisitions and specimen matches.
Accurately enter appropriate information into the computer system
Complete patient processing log
Work with patient records to transfer insurance and address info to the laboratory request form
Prepare samples for shipping to the laboratory on a daily basis
06/2016 – 08/2016 O.P.G.H.I. CHICAGO, IL
Clerical Assistant
Answer telephones, file and organize charts
Handle flow of patients
Check patients in and out

2. 12/2015 – 06/2016 O.P.G.H.I. CHICAGO, IL
Clinical Coordinator
Handle the flow of patients
Put patients in rooms and making sure a nurse sees them
Make sure that the doctor stays on task and aware of which patient is to be seen next
Help patients by monitoring vital signs, and prep patients for exams
03/2014 - 04/2014 SEARS HOLDING CORPORATION CHICAGO, IL
Cashier
Received payment by cash, check, and credit cards and issued receipts and change due to
customers.
Counted money in cash drawers at the beginning of shift to ensure that amounts were correct
and that there was adequate change.
Greeted customers entering the establishment and maintained a clean and orderly checkout
area.
07/2002 - 08/2009 UNIVERSAL FAMILY CONNECTION CHICAGO, IL
Office Assistant
Maintained files and recorded transactions on a daily basis and handled inventory control.
Performed various clerical duties such as typing, filing receipts, answering phones and
distributing mail.
Prepared interoffice memos and typed service plans and clinical staffing reports for an office
of 50 employees
06/1998 - 06/2002 BALLY TOTAL FITNESS CHICAGO, IL
Front Desk Manager
Supervised permanent and temporary staff
Balanced daily receipts and prepared bank deposits, and processed daily reports
Trained new employees and monitored performance to determine additional training needs
Education ____________________________________________________________________________
KAPLAN UNIVERSITY CHICAGO, IL
MASTERS IN BUSINESS ADMINISTRATION
CHICAGO STATE UNIVERSITY CHICAGO, IL
BACHELOR OF ARTS