Wakuru develops Service Management with Best practices

1. Jaakko Kuosmanen
www.wakaru.fi
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2. Developing Service Management
with Best Practices
Governance: CobiT
Service Processes: ITIL, ISO 20K
PPM: PRINCE2, MSP
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3. Managed Services
With Best Practices
+ Benefits: Compliance
- Risks: Works in practice
- Costs: Cost effective
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4. Service Management
Training
Consulting
Measurement
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5. Service Management
Training
Developing Service Management skills
with eLearning, classes and role games
-> Advanced skills
-> Certified skills
Basic skills
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6. Service Management
Consulting
Raising maturity level
in Service Management
with projects and workshops
-> ISO 20K
-> CMMI 3
Baseline
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7. Service Management
Measurement
Facts for management
with unbiased 3D-measurement
services of
->Business Processes
-> IT-systems
IT-infra
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8. Best Practices #1
1st Finnish ITIL ATO
Most certified Service Management
Best Practices consultants
Leading unbiased measurer for
Business Processes
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9. Strong and Growing
E2009 3 M€, Profitable, AAA
Customers over 50% of TOP 50
20 consultants and 50 robots
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10. Thank You
Jaakko Kuosmanen
www.wakaru.fi
Q&A
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