This document introduces NRB, an ICT company providing quality innovation and expertise services to businesses. In 2014, NRB had 1,167 collaborators and a turnover of €222 million. It offers a variety of services including software implementation and development, consulting, infrastructure hosting and management, printing, and hybrid cloud computing solutions. NRB aims to help customers manage their own IT environments while outsourcing other components to NRB's private and public cloud services. The document emphasizes that change and release management is important for quality, risk, and business value. It also notes that networking practitioners can help align understanding and approaches to reduce risks and costs.

1. ICT QUALITY, INNOVATION & EXPERTISE
AT THE SERVICE OF YOUR BUSINESS!
Welcome & Introduction
Kris Vansteenwegen
Head of Cross Functional Services
NRB

2. FTE
CA
2
544
€146,7 M
FINANCE & INSURANCE
PUBLIC & SOCIAL
UTILITIES
INDUSTRY
149
€23,4 M
44
€3,5 M
25
€2,5 M
HEALTH CARE
17
€1,7 M
MOBILE & WEB
1167 collaborators in 2014 (FTE)
Turnover 2014 : €222 M
188
€26,6 M
179
€30,0 M €4,9 M
PUBLIC & SOCIAL LOCAL
21

3. 3
2 SITES
HERSTAL
+ 30KM Dark Fiber
+10 TELECOM PROVIDERS
SELF-SUFFICIENT IN ENERGY
3 DATA CENTERS
1 DATA CENTER
VILLERS-LE-BOUILLET
A GEO-REDUNDANT ICT INFRASTRUCTURE

4. 4
VIDEO MONITORING SYSTEMS IN REAL TIME
ESCALATION PROCEDURES SHORTENED
QUICK AND EFFECTIVE MANAGEMENT OF INCIDENTS AND
PRIORITIES
OPTIMIZED COLLABORATION IN CRISIS
SERVICE CONTROL CENTER

5. SOFTWARE
• Implementation of
Application Solutions
• Custom Development
• Integration
• Application Maintenance
CONSULTING
• Digital/IT Roadmaps
• Solution Architecture
• Business Continuity &
Disaster Recovery
• Expertise
INFRASTRUCTURE
• Mainframe Hosting
• Distributed Systems
Hosting
• Cloud Computing
• RIM (Remote Infrastructure
Management)
• Housing
• Managed ExaData
• Workstation/Workplace
management
• Projects
5
OUR SERVICES
PRINTING
• Transactional documents
• Digital printing
• Book printing

6. 6
COMBINE YOUR OWN IT ENVIRONMENT WITH NRB’S PRIVATE
CLOUD AND PUBLIC CLOUD SERVICES!
NRB ASSUMES THE ROLE OF CLOUD SERVICE INTEGRATOR.
…
NRB’S HYBRID CLOUD

7. 7
CLOUD COMPUTING
YOU CHOOSE THE COMPONENTS THAT
YOU WANT TO MANAGE ON YOUR
OWN AND THOSE YOU WANT TO
OUTSOURCE
SERVICES THAT ADAPT TO YOUR
NEEDS
A MONTHLY BILLING BASED ON THE
ACTUAL USE

8. 8
• Change & Release Management is about Quality & Risk: integrity of the live environment.
• How close can we get to the customer expectations with the minimum cost, time, resources and
an acceptable risk on the live environment (in the broad sense).
• Change & Release Management has a direct impact on your (customer’s) business:
• What business value does the change/release have? What is its priority.
• What systems or applications will be affected by the Change/Release?
• Who will be affected what are the expected results?
• Continuous Delivery, Agile, Devops -> Automation!
• Increase reliability
• Faster time-to-market
• Repeatable
• Better business alignment
• Cheaper and faster benefits realization
• Caveat: your contract needs to be constructed in a way to be able to cope with the changes.

9. 9
• Not only lack of maturity in IT service management is a reason for failure in realizing operational
and financial objectives, but also difference in maturity.
• Networking of practitioners is one of the many options to align, stimulate, inspire and innovate.
Especially sharing knowledge about new technologies, methodologies and practices speeds up
market acceptance and maturity.
• Through alignment between practitioners, common language and understanding will result in
reduced operating risks, smoother and simplified governance processes, lower costs and increased
performance.
• Aligned practitioners enable corporations to become agile, lean, flexible and to react faster to
changing conditions, whether caused by internal factors or by changing market conditions.
• Mutual understanding and alignment on terminology and approach results in less conflicts, more
positive relationships, better collaboration, increased partnerships and more chance of success.
supports

10. WANT TO LEARN MORE?
WWW.NRB.BE