We take a tour on key features of BMC Analytics for Business Service Management (BSM) and also understand the need for using BMC Analytics. We can Customize reports by integrating it with BMC ITSM and SAP Business Objects.
* Introduction and benefits of BMC Analytics
* Architecture of BMC Analytics
* Integration of BMC Analytics with BMC Remedy ITSM and SAP Business Objects
* Viewing predefined reports for Incident Management, Service Level Management etc
* Customizing reports in BMC Analytics