Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Metric edge final 1


Published on

Published in: Technology, Business
  • Be the first to comment

  • Be the first to like this

Metric edge final 1

  1. 1. Business Intelligence solution for BMC Remedy ITSM <ul><li>Jyotsna Shahi Manhas </li></ul><ul><li>BI & DW Consultant </li></ul>
  2. 2. Theme <ul><li>MetricEdge is a business intelligence (BI) tool that seeks to give CIOs, project managers and senior IT executives an edge over the competitors </li></ul><ul><li>The frequency with which CIOs gather information related to different functions does not correlate well with the importance of those functions. </li></ul><ul><li>The information is then collated in graph and charts which can be easily comprehended. </li></ul><ul><li>So to provide a tactical advantage on the above challenges is the major aim of the tool. </li></ul><ul><li>In slides that follow will justify our claim. </li></ul>
  3. 3. Agenda About MetricEdge- BI Tool MetricEdge Architecture Why Metric edge Features & Benefits of MetricEdge Tool Walkthrough
  4. 4. About MetricEdge- BI Tool <ul><li>In this information age, for a company to grow and survive it needs to have intelligence through data (terabytes) process, the solution MetricEdge. MetricEdge gives us the intelligence to make informed decision at different level of hierarchies for the entity, hence symmetrical growth through out the entity. </li></ul><ul><li>BI is a reporting tool, which helps up through trending concept to predict the future. </li></ul><ul><li>It is very important that the decision maker not only gets a holistic view of the entity/organization but has the ability to 'look into' the most granular level of information or at the highest level of aggregation. The solution is MetricEdge. </li></ul>
  5. 5. MetricEdge Architecture
  6. 6. Why MetricEdge Solution for BMC ITSM <ul><li>MetricEdge includes prebuilt: </li></ul><ul><li>Warehouse database designed for analytical processing. </li></ul><ul><li>Routines to extract, transform, and load (ETL) data from Oracle or MS SQL Server transactional and external data sources into target warehouse. With SQLServer database SSIS comes free wherein ETL routines need not be written and with Oracle11g database OWB is also free wherein the ETL routines can be written. </li></ul><ul><li>MetricEdge repository with business models configured to work with the prebuilt Warehouse. </li></ul><ul><li>MetricEdge presentation catalog with prebuilt requests, prompts, filters, and role-based dashboards. </li></ul><ul><li>MetricEdge access content in the prebuilt Presentation Catalog and data in the Warehouse. </li></ul>
  7. 7. Features and benefits of MetricEdge <ul><li>In built static and drill down reports </li></ul><ul><li>Ability to build Ad-hoc reports easily </li></ul><ul><li>Dashboard for higher level executives </li></ul><ul><li>Combined reports </li></ul><ul><li>Data model to accommodate current and future needs of reports and dashboards </li></ul><ul><li>Granularity of access controls </li></ul><ul><li>MetricEdge is built on the Oracle Business Intelligence platform </li></ul><ul><li>Allows access of information, assess it, identify issues, diagnose causes, and act to correct issues </li></ul>
  8. 8. MetricEdge solution Walkthrough <ul><li>With help of OBI (Oracle Business Intelligence) we had provided the MetricEdge solution which will help in analyzing business processes/data easily. It determines whether the business is on track. </li></ul><ul><li>Various reports are designed for modules like Incident Management, Service Level Management, Problem Management, Change Management, etc. </li></ul><ul><li>All this is done by gathering the business requirements. </li></ul><ul><li>First MetricEdge repository is built. Repository contains metadata information. </li></ul><ul><li>Separate business model is created for each module. </li></ul><ul><li>Found out the dimensions and facts and build relationship between these. </li></ul><ul><li>We had created the various types of measures in each Fact according to model. </li></ul><ul><li>Reports creation: </li></ul><ul><li>Various reports are created for each module. All reports are based on date period/interval. </li></ul><ul><li>Which will give results either monthly, weekly or daily with filters based on location, category, support group, time, etc. </li></ul><ul><li>Dashboards are created for each model. </li></ul>
  9. 9. Different Modules <ul><li>Incident Management </li></ul><ul><li>Problem Management </li></ul><ul><li>WorkOrder Management </li></ul><ul><li>Service Level Management </li></ul><ul><li>Service Request Management </li></ul><ul><li>Change Management </li></ul>
  10. 10. MetricEdge solution Walkthrough <ul><li>Launch Demo </li></ul>
  11. 11. Conclusion <ul><li>Single console for Dashboards, Analytics, Ad-hoc reports, Static Reports, etc. </li></ul><ul><li>Warehouse database for faster performance </li></ul><ul><li>Prebuilt ETL for multiple data sources including BMC Remedy ITSM, HP Service Manager, BPPM, Nagios, OTRS, etc. </li></ul><ul><li>Ability to quickly develop adapters for other BSM/ ITSM solutions in a datacenter </li></ul><ul><li>Common reporting across different BSM / ITSM tools </li></ul><ul><li>Pre-built reports based on ITIL / ISO 20000 / COBIT and our exhaustive experience of BMC Remedy and BMC BSM implementations </li></ul><ul><li>Vyom Labs has technology partnership with Oracle. OBIEE / OBISE1 license comes prebuilt with MetricEdge. You do not have to invest separately for warehouse database or BI framework </li></ul><ul><li>Minimum time and cost for implementation. Dedicated team of professional with ITIL, OBIEE and BMC Remedy experience of implementing the solution </li></ul>
  12. 12. Q & A Session Questions Answers
  13. 13. Contact Us <ul><li> </li></ul><ul><li>[email_address] </li></ul><ul><li>Our Locations: </li></ul><ul><li>Pune, India (Head Quarters) </li></ul><ul><li>Bangalore, India </li></ul><ul><li>Tulsa, OK, USA </li></ul>