Event: Future of Expertise - https://issip.org/future-of-expertise-jun-29th/ Speaker: Rodrigo Ribeiro (LI) - hhttps://www.linkedin.com/in/rodrigo-ribeiro-8940b7b4/

1. Prof. Rodrigo Ribeiro Future of Expertise - | ISSIP | 29th . JUNE . 2022
Tacit Knowledge Management
Federal University
of Minas Gerais - UFMG

2. Traditional Division: Tacit x Explicit Knowledge
1 Introduction
Industrial Engineering - UFMG
Explicit
Knowledge
Tacit
Knowledge
Learned through socialization with
experts, experience, immersion
Not amenable
to codification
SOP’s, protocols, manuals,
mechanization and automation
Amenable
to Codification
Vs.

3. Tacit Knowledge Reification
1 Introduction
‘Even so-called general knowledge
only has power in specific
circumstances.
Generality is often associated
with abstract representations,
with decontextualization.
But abstract representations are
meaningless unless they can be made
specific to the situation at hand’
(Lave & Wenger, 1991: 33–34).
Industrial Engineering - UFMG

4. Traditional Division: Tacit x Explicit Knowledge
1 Introduction
Industrial Engineering - UFMG
Explicit
Knowledge
Tacit
Knowledge
Learned through socialization with
experts, experience, immersion
Not amenable
to codification
SOP’s, protocols, manuals,
mechanization and automation
Amenable
to Codification
Vs.

5. Types of Tacit Knowledge
Tacit Knowledge
Somatic
Contingent Collective
(Collins, 2007)
Speed in acting/deciding
Correct Judgements:
➢ Similarity/difference
➢ Relevance/irrelevance
➢ Risk/opportunity
Taken for granted rules
embedded in practices;
history/memory
Source: Ribeiro (2007, 2013)
1 Introduction
Motor and sensorial
skills/perception
Sensitive Maintenance
Industrial Engineering - UFMG

6. ✓ Speed in acting and making decisions correctly
✓ High Productivity, with Quality and Safety
✓ Anticipation of problems, mistakes, bugs, personal
and material accidents, frauds, non-payments, etc.
✓ Value: only resource that does not depreciate
× Avoids financial, image and even human losses
× Prevents high learning costs (trial & error)
× Decreases rework and operation stoppages
× Impedes long ramp-up periods (capital projects)
Source: Site Perbras.
Advantages of (tacit knowledge-laden) Expertise
1 Introduction
Industrial Engineering - UFMG

7. Tacit Knowledge:
➢ Cannot all be written down in rules and SOPs;
➢ Experienced people have a hard time to explicate it;
➢ It takes years to be developed;
➢ It is in employees’ lived and embodied experiences;
➢ It is always rooted in specific practices….
Summing up Tacit Knowledge
1 Introduction
Industrial Engineering - UFMG

8. Expertise
Mapping
Expertise
Development
Return on
Experience
2 TK Management Methodologies
2
Central Hospital/UFMG

9. Source: https://embraer.com/br/pt
2 TK Management Industry Application
2

10. Source: https://embraer.com/br/pt Source: https://embraer.com/global/en/news?slug=1206618-portugal-announces-firm-order-for-the-multi-mission-airlift-kc-390
2 TK Management Industry Application
2

11. Source: https://embraer.com/br/pt Source: https://embraer.com/global/en/news?slug=1206618-portugal-announces-firm-order-for-the-multi-mission-airlift-kc-390
2 TK Management Industry Application
2
Source: Vale - S11D Project (2014)

12. E-mail: rodrigoribeiro@ufmg.br
References and Contact
2 TK Management
2

13. Many Thanks!
Federal University
of Minas Gerais - UFMG