ISPO Conference 2016 Abu Dhabi presentation: Management review by Mr. Bruno Dockx, QSHE Manager Brabo Pilots.

1. MANAGEMENT REVIEW
Bruno Dockx
QSE-manager

2. CVBA Brabo Harbour Pilots & Boatmen
 The private company CVBA Brabo was founded in 1931 out of
two competing pilot groups “Neptune and Progress”
 Main activity:
– Pilotage
– Mooring & unmooring
 CVBA Brabo is for:
– 55% owned by the “Ship owners protection found”
– 45% owned by the employees
 CVBA Brabo is a CO-OPERATIVE company
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3. CVBA Brabo Harbour Pilots & Boatmen
 69 harbour pilots and 160 boatmen
 Boatmen divided in 4 teams are working in a ongoing shift
system witch means that every 12 hours there are 25 boatmen
on duty
 Pilots divided in 2 teams are on duty for 4 days
– Pilot preform 3 tasks => than minimum rest of 11 hours
– Another 3 tasks, …
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4. CVBA Brabo Harbour Pilots & Boatmen
 Art. 5.1.1.5 and 5.2.1.5 of the “Police regulation of the port of
Antwerp”:
– Pilotage, mooring and unmooring can be delegated to a
private company (concession)
 For the moment CVBA Brabo is working with two so called
“concession” given by the port authorities (tendering)
– One for pilot services
– One for mooring and unmooring activities
 According to this “concessions” CVBA Brabo has the task and
obligation, given by the port of Antwerp, to handle all pilotage,
mooring and unmooring activities in the harbour.
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5. CVBA Brabo Harbour Pilots & Boatmen
 Since 24 February 2014 there is compulsory pilotage for all ships
in the port (behind the locks).
 There is an exemption (no compulsory pilotage) for:
– Ships shifting along the quay
– Barges
– Vessels from the Belgium/Flemish and Netherlands
government
– Dredging vessels
– And ships with a pilot exemption certificate (PEC)
 There is no PEC possible:
– Tug(s)
– Dangerous (liquate) cargo (bulk)
– Visibility under 1000m
– Wind + 6bft
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6. Management review (MR)
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7. MR => place in the process
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Product
realization
Product
Resource
management
Measurement
Analysis
Improvement
Management
responsibility
Management
Review
Continual Improvement of the management system

8. MR => purpose / goal
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9. MR => ISO 9001
5.6 Management review
5.6.1 General
Top management shall review the organization's quality management system, at planned
intervals, to ensure its continuing suitability, adequacy and effectiveness. This review
shall include assessing opportunities for improvement and the need for changes to the
quality management system, including the quality policy and quality objectives. Records
from management reviews shall be maintained (see 4.2.4).
5.6.2 Review input
The input to management review shall include information on
a) results of audits,
b) customer feedback,
c) process performance and product conformity,
d) status of preventive and corrective actions,
e) follow-up actions from previous management reviews,
f) changes that could affect the quality management system, and
g) recommendations for improvement.
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10. MR => ISPO
12.5 Management review
12.5.1 The pilot organization shall conduct management reviews at intervals as
established in the ISPO management system. The management reviews shall be
based on:
- analyses of incidents, accidents and risk events;
- non-conformities and audit findings;
- customer feedback (complaints and perception)
- recommendations for updating the management system as a result of changes
in the organization’s business environment, new regulations or changes in
social and environmental attitudes.
12.5.2 The pilot organization shall ensure that all records derived from the
management review, i.e. findings, conclusions, recommendations and action
plans, are documented and kept.”
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11. MR => “the proces”
Step 1: Data collection
- Required data
- Useful additional data
Step 2: Preparation of the management review
Step 3: The meeting
Step 4: The report
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12. MR => Step 1
 Required data:
– Incidents and accidents
– Results of internal and external audits
– Feedback from customers
– Changes that could affect the management system
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13. MR => Step 1
 Useful additional data:
– Status of follow-up actions from previous
management review
– Effectiveness of education and training
– Process performance and product conformity
– Recommendations for improvement
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14. MR => Step 2
 Preparation of the management review
“GOOD PREPARATION IS HALF THE WORK”
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15. MR => Step 2
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16. MR => Step 3
 The meeting
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17. MR => Step 4
 The report
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18. MR => Step 4
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19. MR => Brabo
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Customers
requirements
Management
system
Processes Product realization Customers
satisfaction
Internal /
external
audits
KPI’s surveys Incidents
Accidents
Complains
Customers
satisfaction
survey
Year Report
Quality manager
MANAGEMENT
REVIEWREPORT

20. Thank you
Bruno Dockx
QSE-manager