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1. LAAX
Personas and Customer Journey
2nd Pecha Kucha Presentation
18th April 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 1

2. Source:
http://www.polak-mediaservice.at/pressemeldungen/article/bergbahnen-im-tiroler-oberland-eroeffnen-skisaison-mit-viel-neuschnee-und-guenstigen-
angeboten/index.html?tx_vnmenupressemeldungen_pi1%5Bpointer%5D=2
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 2

3. http://www.byteyourlife.com/reisen/flims-laax-skifahren/3658
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 3

4. http://www.byteyourlife.com/reisen/flims-laax-skifahren/3658
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 4

5. 29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 5

6. 29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 6

7. http://www.byteyourlife.com/reisen/flims-laax-skifahren/3658
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 7

8. http://www.byteyourlife.com/reisen/flims-laax-skifahren/3658
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 8

9. http://www.byteyourlife.com/reisen/flims-laax-skifahren/3658
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 9

10. http://www.byteyourlife.com/reisen/flims-laax-skifahren/3658
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 10

11. http://www.byteyourlife.com/reisen/flims-laax-skifahren/3658
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 11

12. http://www.byteyourlife.com/reisen/flims-laax-skifahren/3658
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 12

13. http://www.ptext.at/pressemitteilung/datenschutz-novelle-druck-meldepflicht-datenmissbrauch-48012/pressefotos
29th March 2012 © by Albrecht, Leiner, Maier, Plattner, Zimmermann 13