1. ILSE VAN BEULEN
CURRICULUM VITAE
2014
STUDENT NUMBER 18258336

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Contents
DESIRED POSITION & OBJECTIVE:...............................................................................................................3
PERSONAL DETAILS....................................................................................................................................3
BRIEF CAREER SUMMARY: .........................................................................................................................3
SUMMARY OF MYSELF...............................................................................................................................4
WORK EXPERIENCE....................................................................................................................................5
TERTIARY EDUCATION HISTORY:................................................................................................................8
SKILLS........................................................................................................................................................8
SOFT SKILLS ...............................................................................................................................................9
SECONDARY EDUCATION.........................................................................................................................10
ACQUIRED SKILLS.....................................................................................................................................10

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DESIRED POSITION & OBJECTIVE:
To secure a position in an environment where I am able to optimally utilise my skills. As an IT
Continuity Manager the opportunity for challenge, growth, learning and acquiring new skills are
vital. Preferably the opportunity to study further and learn should exist.
PERSONAL DETAILS
First Name Ilse
Last Name van Beulen
Address 29 Grandiflora Street
Protea Valley
Belville
7530
Cape Town
South Africa
Home Telephone N/A
Work Telephone +27 21 947 8848
Mobile +27 82 835 2222
Email Address ilse.vanbeulen@gmail.com
Best time to contact
me
Anytime
Preferred Method of
Contact
Email
BRIEF CAREER SUMMARY:
I started out as a programmer on Informix and progressed to an analyst programmer. As such I have
analysed, developed and implemented scripts, 4gls, web sites and VB applications. Part of these duties
included 24-hour support of the systems and liaising with and supporting end users. I progressed to Data
Warehouse Analyst and Team Lead and was involved in the analysis, design and maintenance of the data
warehouse and its integrity, which included managing the Business Intelligence components and the
reporting needs of the various clients the company supported.
As a System Analyst I played a role in the interpretation, analysis and supplementation of the business
requirements. My role extended to the development of technical specifications / functional
specifications for small, medium and large projects. Primarily my role was to gather sufficient business
and systems information to perform a detailed impact analysis, culminating in a recommended solution
and an indication of cost/man-days required to implement the solution. These solutions were portrayed
in the deliverables in the form of specifications (including diagrams/models and detailed databases and
application changes) for the system developers, testers and business analysts. The function also included
a Quality Assurance function. Core to my role was to maintain, enhance and manage the relationship
between the System analysis team and other teams within the I.T. department and business, and
updating project management with resource availability. In addition, the support and analysis of
production tasks to ensure that these tasks were completed effectively.
My main role as IT Continuity Manager is to manage the Disaster Recovery activities and initiatives for the
group, with the primary focuses on the proactive and reactive measures to recover the IT infrastructure

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which is used to deliver IT Services. This includes the process of planning, establishing, testing and
implementing the strategies, processes and procedures imperative to minimise the impact of service
unavailability on customers, according to service level agreements in the event of failure or outage. My
purpose is to enhance the capability of the company and its subsidiaries to recommence IT services
subsequent to a disaster, which include IT disaster identification and notification, preparing
organisational members, IT services analysis, recovery process, backup procedures, offsite storage, and
maintenance. In summary, I ensure that the group is able to regain access to the data, hardware and
software necessary to resume critical business operations after a natural or human-induced disaster.
I also hold the Business Continuity Portfolio for the IT Service Delivery component. These duties include
the comprehensive, all-encompassing process of planning for the recovery of overall business operations
in the event of a business interruption e.g. pandemic planning, crisis management, emergency
management, building in resiliency factors such as alternative offices and remote working etc.
Integral to both roles is the Risk Management portfolio. I engage with senior management regularly to
ensure that risks are identified, reported, managed and mitigated, the overall aim being to ensure that
business is aligned with a risk culture to protect the group. Pivotal to this role is also to identify the risk
exposures at a process level for the group companies (especially emerging markets into Africa), to
perform risk assessments to determine the residual risk, and to implement the relevant controls and
programmes to mitigate
I have written and implemented an IT Continuity Governance Policy for the company, to ensure that
clients and suppliers have continuity guidelines which must be adhered to, the latter so that they are able
to provide essential products in the event of a disaster, the unavailability of which may have critical
effects on the sustainability of business. This is managed contractually by building in a DR and Risk
component and ensuring they adhere to the Continuity practices of the company. I am passionate about
Business Continuity Management (and the components of BCP, ITDRP and Risk incumbent in the
discipline), and hold a Masters’ degree on the subject.
SUMMARY OF MYSELF
I am positive and enthusiastic with a can do attitude. I am very capable with an ability to thrive under
pressure. My forte is problem solving, executed with initiative and a proactive disposition. Honesty,
integrity and respect are cornerstones of my being. I am a self-starter with the ability to work under the
pressure of deadlines.

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WORK EXPERIENCE
August 2007 to present: Company: Sanlam
Position: IT Continuity Manager
The Sanlam Group is comprised of a myriad of companies namely Sanlam, Santam, MiWay, Glacier,
Sanlam Investment Market (SIM), Sanlam Collective Investments (SCI), SKY, Sanlam Business Solutions,
who all perform different functions in the Financial Services, Investment and Insurance sectors.
Main Duties:
My duties include the comprehensive, all- encompassing process of planning for the recovery of
operations in the event of a business interruption. It includes and covers the disciplines for the recovery
of business operations, technology environments and data and overall business operations. This means
putting in place the proactive and reactive measures to recover the IT infrastructure which is used to
deliver IT Services. As manager of the IT Continuity portfolio this includes the process of planning,
establishing, testing and implementing the strategies, processes and procedures imperative to minimise
the impact of service unavailability on customers, according to service level agreements in the event of
failure or outage.
My duties further include the qualitative and quantitative risk assessment to prioritise identified risks by
estimating probability and impact, exposing the most significant risks in such a format as to be digested
by several stakeholders. The risk management process is crucial to identify and assess risks in order to
enable the risks to be understood and managed effectively.
I am also responsible for coordinating the development of advance arrangements and procedures to
ensure the organisation can respond to a disaster event, so critical business functions can be resumed
within a defined time frame. This responsibility includes coordinating the design, development,
maintenance, and exercising (testing) of the overall disaster recovery plans for each critical functional
area of the organisation.
Responsibilities:
Disaster Recovery
 Establish disaster recovery testing methodologies; plan and coordinate the testing of recovery
support and business resumption procedures in different functional areas.
 Assure that recovery procedures are effective for the restoration of key corporate resources and
for the resumption of critical business processes.
 Ensure pre-determined reviews and updates for all recovery procedures.
 Analyse environmental and equipment configurations for critical corporate resources;
recommend disaster avoidance measures and improved backup capabilities.
 Provide Command Centre support during testing and actual disaster events.
 Assist recovery support staff during a disaster event in the implementation of recovery
operations.
 Work with vendors of disaster recovery services and facilities
 Study and recommend outside services for use during a disaster situation.
 Work with management to ensure that as new equipment, facilities, services, and systems are
installed that the disaster recovery issues are addressed.
 Exercise IT Continuity governance over infrastructure and application implementations.
 Perform IT Continuity stakeholder management.

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 Identify IT Continuity roadmap activities and create business cases together with the solutions
architect.
 Do benefits tracking on IT Continuity projects and initiatives.
Business Continuity:
 Conduct business impact analyses, identify and justify Recovery Time Objectives/Recovery Point
Objectives, and establish recovery resource requirements
 Assist company units to determine critical business processes.
 Establish resources required for the successful resumption of business operations in the event of
a disaster.
 Ensure pre-determined reviews and updates for all recovery procedures.
 Maintain global policies, standards, and procedures to ensure compliance.
 Provide instructional and informational materials on how staff is expected to respond during an
emergency.
 Maintain contact with outside contingency planning professional organisations and local/regional
emergency response groups.
Risk and Governance:
 Produce risk and progress reports at agreed intervals to appropriate executive forums; highlight
issues and identify corrective actions.
 Perform risk analysis for corporate functional areas to identify points of vulnerability and
recommend disaster avoidance and reduction strategies.
 Identify risk exposures at a process level and perform a risk assessment to determine residual
risks (emerging markets).
 Effectively implement and monitor risk assessment programmes to manage losses and minimise
risk exposures.
 Communicate and ensure adherence to IT Continuity Policies, Standards and Guidelines to all
stakeholders.
Crisis Management:
 Develop, customise, and maintain the planning and information platforms used to support crisis
management plans.
 Work effectively from field level to the executive level to identify crisis management procedures,
documents those procedures, and coordinate scenario-driven table-top exercises.
 Provide strategic recommendations for executive leadership regarding crisis management or
incident response gaps or deficiencies, and ensure execution of approved actions and strategies.
 During actual crises, disasters, and/or other emergencies, take a leading role in the Command
Centre to coordinate and support the response and recovery activities.
 Working knowledge and experience with an automated notification system for rapid creation
and distribution of critical, time-sensitive messaging.
Training
 Provide Business Continuity Management Training to the Sanlam Development Markets (the leg
which expands into Africa), to the clients in the group, and staff at Head Office.
 Responsible for managing the development, implementation, training, preparedness and
maintenance of the regional Crisis Management program. This involves both strategic and tactical
planning for crisis management, aligned with overall business objectives.
 Develop, plan, organise, and coordinate the activities of employee safety, business continuity
resourcing; and support of corporate and customer needs.

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March 2005 to July 2007: Company: Glacier
Position: Specialist Systems Analyst
Glacier (A Sanlam subsidiary) provides Investment Solutions to the Affluent Market.
Main Duties:
 Analysis and documentation of all systems architecture, design and project solutions
 Ensure operability and serviceability of new systems solutions
 Provide support to projects and project teams
 Resolve user and queries arising from system implementations
 Interface with the Business, Developers and Testers
March 2002 to February 2005: Company: FinSource
Position : Data Warehouse Team Leader / Systems Analyst
Finsource is an outsourcing company which provides IT capabilities and hosting to Investment Companies.
Main Duties:
1. The analysis, development, design and presentation of reporting
 Develop technical specifications for reports (incl. quote on hours and cost)
 Development and testing of reports (achieve sign off to meet specification)
2. Data Warehousing Team Leader
 Manage and supervise Warehousing team
 Prioritise work and delegate accordingly
 Data Warehouse integrity maintenance (scripting to achieve warehouse data
population)
 Sourcing from various databases (code to extract information from sequel
servers, db2, silica, data warehouse etc.)
1997 – Feb 2002: Company:Woolworths
Position : Programmer & Analyst Programmer
Main Duties:
 Analysis and design of new programs
 Development of new systems
 Maintenance and on-going support of current systems
 Enhancements of current system
 Testing new systems
 24 hour support for a week once a month of systems
 Liase with support / end users
Joined the IT Textiles Team in support of TradeMatrix for the Merchandise Planning and Allocations
System. This comprised the GUI (Graphical User Interface), databases, and processes. The execution of
these duties was in the development and support of scripts, 4gls, sql, Crystal Reports, Visual Basic and
Web. Supported end users using the application is to ensure data integrity of their plans, identifying and
implementing viable solutions to their problems, and accommodate enhancement requests as far as
possible. Duties also include Standby for batch, to ensure that we met SLA’s (Service level Agreement).

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TERTIARY EDUCATION HISTORY:
Date Course Institution
1994 B.Soc.Sci University Cape Town
1997 HR Management & Training Diploma Varsity College (Gardens)
1998 International Computing Diploma(COBOL) WS&L (Worthington, Smith and Lashbrooke)
Systems Analysis and design WS&L (Worthington, Smith and Lashbrooke)
1999  Relational Database Design
 SQL
 Informix Shell Scripting & 4GL
 Unix
Informix SA
VB - in-house Inhouse (Woolworths)
2000 Visual Basic 6 Verhoef
Seagate Crystal
FrontPage
2001 Introduction to the Internet FTI (Faculty Training Institute)
2003 Redbrick KID (Knowledge Integration Dynamics)
XML FTI (Faculty Training Institute)
Business (Systems) Analysis Diploma FTI (Faculty Training Institute)
2005 Smartfocus SmartFocus (London)
Reportnet and Framework Manager Cognos
Sybase Introduction Sybase
2006 Project Management Diploma These courses were organised by the
company. They flew a specialist in from
London to do the training.
Facilitation and Consulting Skills Certificate
2007 Visio (Advanced) IT Intellect
2008 Bcomm Honours (Information Systems):
Thesis on Open Source in South Africa
University of Cape Town
Alchemy (Transforming lead to gold – Personal
Development and Leadership programme)
Inhouse (Glacier)
Business Acumen
(In house 2 part training course which covers
all the salient aspects of the Investment
Business)
Inhouse (Glacier)
2012 Masters (MComm) in Information Systems
Dissertation on IT Continuity in South Africa
University of Cape Town
2013 Senior Management Development
Programme (SMDP)
Stellenbosch University
SKILLS:
Skill Number of
Months
Makoro (TradeMatrix) and Allocations Application 60+
Extensive use of Informix SQL (Structured Query Language) 60+
Informix 4gl 60+
Shell Scripting 60+

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VI Editor 60+
Unix Environment and Commands 60+
Advanced knowledge of Relational Databases & Design 72
Visual Basic 6 60+
Oracle DBMS 60+
Cobol 60+
Mainframe 60+
Advanced knowledge of Crystal Reporting 6.5, 7.5, 8.5, 9 and 10 60+
Infodesktop (GUI to publish and schedule Crystal reports) 60+
Data Warehousing 60+
Informix Redbrick Client 32 (data warehouse management utility) 60+
DB2 60+
Rapid Embarcadico SQL 60+
Microsoft Access 60+
Silica (Fund Administration system) 60+
Progress 60+
Frontpage 60+
Windows NT4 / 2000 Environment 60+
Extensive knowledge of the retail Industry 60+
Knowledge and experience in the Financial Industry 60+
Sequel 2000 (SQL Server Enterprise Manager)
- Stored Procedures
- DTS Packages
- Functions
60+
 Corona CS 6.1 (Asset Management Front End Tool) 60+
 Asset Management Databases (Cash and Scrip) 60+
 Swift Messaging 60+
Decalogue and Omega (Sybase and Oracle) 60+
Sybase 12
SmartFocus 12
Reportnet and Framework Manager 12
Clarion, Clipper 06
HTML 20
.NET 36
Metastorm 24
XML 36
Project Management tools MS Project
Financial Transaction Management Solution Corona CS version 4.2
Helpdesk Applications Fintrac [FinSource’s in house web-based call logging system]
Query tools Rapid SQL, EZSQL and MS Query,SQL Navigator 3,WinSQL
Sharepoint 60+ months
SOFT SKILLS
Qualification Group Qualification Start Date End Date Proficiency
SOFT SKILLS TRAINING Diploma in Business Analysis 2003/08/01 2005/12/15 Yes
DEVELOPMENT COURSES IT System Analyst Team Session 2007/12/11 9999/12/31 Yes
GLACIER TRAINING Business Acumen 2008/02/14 2008/02/14 Yes

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Qualification Group Qualification Start Date End Date Proficiency
GLACIER TRAINING Business Acumen 2008/02/15 9999/12/31 Yes
LEARNING SOLUTION
TRAINING
Conflict of Interest 2008/02/08 9999/12/31 Yes
PERSONAL DEVELOPMENT Time Management 2007/06/18 9999/12/31 Yes
WORKSHOPS
Employment Equity Act
Workshop
2008/05/06 9999/12/31 Yes
SOFT SKILLS TRAINING Presentation Skills 2012/12/12 2012/12/12 Yes
SECONDARY EDUCATION
Matriculated from Abbots College in 1989.
Subject Grade Symbol
English Higher B
Afrikaans Higher A
History Higher A
Maths Higher E
Physics Higher E
Biology Higher B
ACQUIRED SKILLS
 Logical and Analytical Thinking
 Problem solving skills
 Leadership Skills
 Public Speaking, Presentation and Communication skills.
 Facilitation Skills
 Teamwork and Interpersonal Skills
 Organisation and Planning skills
 Attention to detail
 Interpersonal Skills
 Strong Communication Skills: written and verbal, in English and Afrikaans
 Time Management
 Relationship building skills – ability to communicate with colleagues and clients on all levels
 Liaison skills with technical and non-technical resources.
 Decision making skills
 Administrative and Clerical skills
 Management of technical resources and service providers.
 Facilitation of meetings and workshops.
 Financial models and budgeting.
 Business case and benefits calculations.
 Risk assessment and mitigation planning.
 Project Management (including technical projects).
 Total Computer Literacy and Windows compatibility
Office 2010 Applications Proficiency
Word Excellent

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Excel Excellent
Visio Excellent
Powerpoint Excellent
Please note that references will be gladly supplied on request.