1. CHAPTER 8: I’m online…
Unit 3: I can’t open…
Exercise 1: Picture Description
What do you see in the picture?
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2. Exercise 2: Vocabulary
Repeat after your tutor.
restart
bắt đầu lại
Andy must restart his computer if it stops working.
boot up
khởi động
Please boot up your computer so we can start.
respond
đáp lại, trả lời
My screen doesn’t respond when I type.
crash
tại nạn
I lost my files after my computer crashed.
back up
thu dọn
Be sure to back up your files for emergencies.
connection
kết nối
Our Internet connection is slow.
block
khóa
They block this website in your country.
software
phần mềm
This software can be used to back up files.
virus
vi-rút
A virus from spam emails can damage your computer.
install
cài đặt
You need to install this program for virus protection.
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3. Exercise 3: Let’s Talk
A. Read the dialogue with your tutor.
Tutor I need help. I can’t open this website.
Student Maybe it’s blocked in the office.
Tutor I guess so. Too bad.
Student By the way, my Internet connection is really slow.
Tutor You could try restarting the computer.
Student That’s a good idea. But I don’t know how.
Tutor Just press that button.
Student Thanks!
Tutor My computer won’t boot up. Can I use yours?
Student I just restarted mine because it crashed.
Tutor Oh no! What happened?
Student I opened an email, and then my computer
stopped working.
Tutor That’s tough. It’s probably a new virus.
Student You’re probably right.
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4. c. I would have sent the email.
B. Repeat after your tutor.
1. know - | ˈnoʊ |or [noh
2. button - | ˈbʌtn̩ |or [buht-n] cái nút
3. idea - | aɪˈdiːə |or [ahy-dee-uh]
4. tough - | ˈtəf | or [tuhf]
5. probably - | ˈprɑːbəbli | or [prob-uh-blee]
Exercise 4: What if?
Choose the correct phrase to complete the
sentence.
If I sleep early tonight, I will not feel sleepy tomorrow.
If I slept early, I would not feel sleepy.
If I had slept early, I would not have feel sleepy.
1. If the computer hadn’t crashed yesterday,
a. I will send the email.
b. I would send the email.
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5. c. if my keyboard had worked properly.
2. If you don’t plug in the speakers,
a. you will not hear anything.
b. you would not hear anything
c. you would not have heard anything
3. If there had been a blackout last night
a. I will lose my files.
b. I would lose my files.
c. I would have lost my files.
4. I will finish this task…
a. if my computer boots up.
b. if my computer booted up.
c. if my computer had boot up.
5. I would have typed faster…
a. if my keyboard works properly.
b. if my keyboard worked properly.
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6. Exercise 5: Rebooting your computer
Read the paragraph to your tutor. Fill in the blanks with the correct word to complete the
paragraph.
If your computer stops , here are some tips. First, for a few minutes. This is to
make sure that your computer is really not responding. It’s possible that it just slowed down. You can
also try closing some . Too many open programs can slow down a computer. If it still doesn’t
work, you can the power button for a few seconds. This will your computer.
press wait reboot responding programs
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7. Exercise 6: Correct my spelling
Read the story to your tutor, then choose the correct spelling for the underlined words.
Yestarday (yesterday, yesterrday), I tried to video chat with my frend (freind, friend). I could see
her, but the scren (screnn, screen) went black from time to time. I also couldn’t hear her voice.
We asked help from tech support. They told us that the Internet conecction (connection,
conection) might be too slow. This is the rason (reason, raeson) why the video and audio have problems.
I tried using headphones so I can hear my friend beter (beterr, better). It worked, but the screen still
goes black often. I hope these issues will be fixed the next time we video chat.
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8. Exercise 7: Will this work?
Tutor will read the statement, while student will read the question and solutions. Determine which
solutions can solve the problem. Answer with either a “yes” or “no.”
1. You played music on your computer, but you can’t hear anything. Will you…
□ adjust the volume of the computer?
□ check if the speakers are plugged in?
□ try opening a different music file?
□ turn off your monitor?
2. You can’t find a file you’re working on. Will you…
□ check the recycle bin?
□ delete all of your files?
□ check other folders?
□ do a file search?
3. Your computer is running out of hard drive memory. Will you…
□ rename all of your files?
□ delete files you don’t need?
□ move some files to a storage device (such as a USB or CD)?
□ move some files to a different computer?
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9. 4. You tried to open a website, but it won’t open. Will you…
□ check if you have Internet connection?
□ do a file search?
□ check if the website is blocked?
□ check if you have the correct link?
5. Your computer is running slowly. Will you…
□ close some programs?
□ delete some files to get more hard drive space?
□ move files to another computer or storage device?
□ check if you have Internet connection?
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10. Exercise 8: Has this happened to you?
Answer “yes” if you’ve experienced the problem and “no” if you haven’t. If you said “yes”, tell your tutor
how you solved it.
Y/N Problem Solution
Yes
I tried to listen to something on my computer,
but I couldn’t hear anything.
I checked the volume and adjusted it.
The computer won’t boot up.
My computer stopped responding.
I accidentally deleted a file.
My computer started making strange noises.
I could not open a website.
My computer was infected by a virus.
The Internet became too slow.
A file won’t open on my computer.
I placed a file in the wrong folder.
My computer suddenly shut down.
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11. Exercise 9: Fix your computer problem
Provide a short solution to the problem.
Example:
You accidentally deleted a file. What will you do?
Solution: Get it from the computer’s recycle bin.
1. Your computer is running out of hard drive memory. What will you
do?
Solution:
2. Your Internet doesn’t work. What will you do?
Solution:
3. You can’t open a website. What will you do?
Solution:
4. Your mouse stopped working. What will you do?
Solution:
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12. 5. You can’t find a file you need. What will you do?
Solution:
6. You can’t open a file. What will you do?
Solution:
7. You can’t remember the name of a file you need. What will you do to find it?
Solution:
8. You’re on video chat and you can’t hear the other person. What will you do?
Solution:
9. Your screen suddenly turned off. What will you do?
Solution:
10. There will be a scheduled blackout later. What will you do so you won’t lose your files?
Solution:
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