Insurance Innovation Award-MicroEnsure

1. © MicroEnsure 2018
MicroEnsure
Corporate Overview

2. © MicroEnsure 2018 2© MicroEnsure 2018
We have created a team of specialists in their
fields to design and deliver innovative
solutions
We have seen the power of
insurance to drive the core
business of our partners
MicroEnsure – Delivering to the Mass Market
85%
+18m
+$30m
+60m
of customers
are new to
insurance
million
customers
registered
million
claims paid
million
customers

3. © MicroEnsure 2018 3© MicroEnsure 2018
MicroEnsure – Core Competencies
IT and digital processes
supporting mobile
Hi volume systems
supporting 14 mobile
insurance partners and
>90 MFIs and banks
Product and process
design + customer data
led pricing
Actuarial experience
designing life, health
and crop insurance
products
Robust Operations Actuarial Experience
IT and Digital
Expertise
Customer KnowledgeIn depth knowledge of
customer risks/needs
>60 million enrolled
lives across 20+
different countries
Customer communication
and claims support
Robust Operations client
support & rapid claims
payments

4. © MicroEnsure 2018 4© MicroEnsure 2018
MicroEnsure - Business Milestones
2011
Reached 3 million
customers
2004
Launched Africa’s
first weather
index insurance
product
2009
Launched a
market-leading
credit insurance
product for
microfinance
banks
2006
Named Micro
Insurance Agency –
the world’s first
intermediary
dedicated to insurance
for emerging
consumers
2002 2004 2006 2008 2009 2010 2011
2010
Launched Tigo Family
Care Insurance in
Ghana
Funded by a
$24.2million grant

5. © MicroEnsure 2018 5© MicroEnsure 2018
MicroEnsure - Business Milestones
2017
Reached 13 million
new enrolments
on MGPP
2013
Launched mobile
insurance with
Telenor in 2
markets in Asia
2016-2017
21 million customers in
148 days, making it one
of the largest scale
insurance products in
the world
2013 2013 2014 2015 2016 2017 2018
Converted to a for-profit social
enterprise – equity investment
from Telenor, Omidyar Network,
IFC and Opportunity International
Launched mobile
insurance with
Airtel in 7 markets
in Africa
2014
Reached 8 million
customers
Launched mobile
insurance Suraksha
in October with
Telenor, India
New investors.

6. © MicroEnsure 2018 6© MicroEnsure 2018
2009
2011
2015
2016
2017
AWARDS
WINNER
Achievement in Basic Needs Financing
Financial Times/IFC Sustainable Finance Awards
WINNER
Achievement in Banking at the Base of the
Pyramid (Runner Up in 2010)
Financial Times/IFC Sustainable Finance Awards
WINNER
Excellence in Transformational Business Financial
Times/IFC Transformational Business Awards
NAMED
Most Innovative Health Financing Product at
World Innovation Summit for Health, Qatar.
WINNER
Frost & Sullivan Emerging Insure-tech Company
of the Year
Other recognition:
2006 – Named Micro Insurance
Agency, first world’s
intermediary dedicated to
insurance for emerging
customers
2011 - Named one of Africa’s 20
most innovative companies,
Financial Technology Magazine
Africa
2012 - Winner: Best Innovative
Mobile Product, Mobile World
Ghana Awards;
Emerging Practices in Mobile
Microinsurance, GSMA Mobile
Money for the Unbanked
Publication Recognition
2013 - The emerging Global
landscape of Mobile
Microinsurance, CGAP
Recognition
2014 – Winner: Best
Microinsurance Provider in
Africa, Kalahari Awards; Top 500
Game Changers in Business
2015 – Named within ‘Sustainia’
Top 100; Winner: Best low
Income product, Kalahari
Awards; Finalist: Insurance
Broker of the Year
MicroEnsure Recognition

7. © MicroEnsure 2018 7© MicroEnsure 2018
MicroEnsure – Key components
Risk Carrier
There are three distinct roles that need to be performed in order to deliver insurance
products to the mass market:
Product design and pricing
Business process mapping
High-volume administration
Claims Servicing
Telecoms
Mobile banking/wallets
Banks
Microfinance institutions
Retailers and Agents
Insurance company
Reinsurance company
Cell captive
MicroEnsure facilitates each of the key
components, providing an integral centre point
for development, distribution and delivery of
insurance to the mass market

8. © MicroEnsure 2018 8© MicroEnsure 2018
MicroEnsure – Playing to Strength
Examples of risk covers across sectors: Life, Accident, Health, Crop, Political violence, Micro assets, Slum
clearance, Retrenchment cover and continues to grow with over 200 products designed and implemented.

9. © MicroEnsure 2018 9© MicroEnsure 2018
MicroEnsure – Collaboration is key
MicroEnsure’s approach works with our partners, across all channels, designing
innovative and specific products that address key business requirements
MicroEnsure designs insurance programmes to achieve our partners’ core
business objectives driving revenue through direct insurance distribution
Insurers
Banks/MFIs
Mobile Wallets Telcos

10. © MicroEnsure 2018 10© MicroEnsure 2018
SUBTITLE TEXT HERE
MicroEnsure – The End to End Solution
Ideation/Pilots/Validation:
Selection of innovative models, test & learn, market and customer needs
research, partnership prospection and business case.
Design and Implementation:
Proposition, product, processes design and pricing expertise.
Regulatory expertise, local team set-up, IT integration and distribution
partner training.
Distribution/Policy Management/Customer Servicing:
Customer enrolment, policy administration, customer care
and claims management, CRM and up-sell/cross-sell.
Performance:
Continual account management, reviewing partner
value, customer expectation and product improvements.
MicroEnsure’s client-centric approach delivers innovative solutions through
operational expertise and customer knowledge based products.

11. © MicroEnsure 2018
MicroEnsure – Global Product Platform
Purpose Specific IT Solution:
Conceived to support a frictionless micro-insurance policy lifecycle, where very high volumes and rapid turn around times are mission critical.
Premium deduction capabilities:
 Generic capability to deduct contributions from
customer accounts
 High volume data processed at speed
 A frictionless process
Email SMS
MGPP
MGPP can message the
customer with the applicable
cover they have earned.
Informative:
MGPP can message the customer
with reminders from Partner to
prompt action.
Proactive:
MGPP can message the customer
a “Welcome to Insurance”
message and policy details as
required by underwriter.
Real-Time:
MGPP can provide system support to partner Tier 1 and
Tier 2 call centres and customer service agents
End to end policy and claims administration
Call Centre/Customer Service Agent Support:

12. © MicroEnsure 2018 12© MicroEnsure 2018
Digital Solutions Provider
No or minimal exclusions
No long/complicated documents
No claims forms
No medical exams
No ID documents
No or minimal waiting periods
Manage large scale volumes
Digital Experience From Enrolment to Claim Management
MicroEnsure – Delivers Insurance Simplicity
MicroEnsure defies the traditional insurance rules
Risks Covered
Life, Accident,
Health, Crop,
Political violence,
Micro assets, Slum
clearance,
Retrenchment cover
Claim Notification
Nominee or policy
holder notifies claim
via mobile phone or
account office.
Document
Submission
MicroEnsure
facilitates the
collection of
documents digitally
via app.
MicroEnsure
Review
MicroEnsure
reviews documents
and relays decision
to insurer.
Insurer Review
Insurer verifies
claim decision and
the amount to be
paid to claimant.
Cashless
payment of
benefit amount
Via mobile wallet,
air time, etc.