1. Company Profile
MERIDIAN INFOSOLUTION (P) LTD

2. COMPANY REGISTRATION
• CIN (Corporate Identity Number):
U72200GJ2012PTC069807
• DIN (Director Identification Number):
05211378

3. MANAGEMENT TEAM
• Hitendrasinh Zala - Director
• Shankar Chaudhary – Process Head
• Sweta Chaudhary – Head HR

4. MISSION & VISION
• Mission: The ultimate goal of Meridian
Infosolution is to have its own identity in the
BPO industry as a most trusted service
provider in all aspects and a one stop
solution for high quality
• Vision: Be Flexible to meet client’s business
style and to build trust based relationship

5. CODE OF CONDUCT
• It is our policy not to disclose any information
about our clients to any other person or
organizations. The information we received
will be used only for which our client provided
to us

6. SERVICES
• B2B (UK Utility Campaign)
 One year of experience in running own center
 4 years of experience in working for the process
 Worked With:
 EON
 British Gas
 Opus Energy
 EDF
 N-Power
 Scottish Power
 Dual Energy
 Haven Power

7. SERVICES
• B2B & B2C (UK Telecommunication)
 6 Months of experience in working for the process
 Worked With:
 Talk Talk (UK TV, Broadband & Phone)

8. INFRASTRUCTURE
• Available Office space: 1200 SQ Feet
• No of Computers: 25 (Can be increased as
per client’s requirements)
• Hours of backup: 8500 VA – 1200 Min
• LAN:
 Available YMS Lease Line Of 4 MBPS
 Also Fiber Optic LAN up to 1 GBPS and
Dedicated 1:1 Business Connectivity

9. PROCESSES
• UK Utility
 Start To End SALE with acquisition
 Acquisition
 Renewal

10. INTERNET CONNECTIVITY
• Reliance Lease Line – 4 Mbps
• Fiber Optic LAN up to 1 GBPS and
Dedicated 1:1 Business Connectivity

11. CONFIGURATIONS
• Agent Desk Configurations:
 PD 1.6 GHz with ASUS MOTHER BOARD,
80 GB HDD, 1 GB RAM
• Server Configurations:
 PD 925 3.0 GHz / 2BG DDR2-667 / 2 X 250GB
SATA HDDs / RAID 1 / Gigabit LAN / (DR-TSP4)

12. CALL FLOW
• ACD
• IVR
• Routing
• Queues
• Agent

13. ADDRESS & CONTACT DETAILS
• Address: 6, Jamuna Apartment,
Opp, Mayekar Wadi, Virat Nagar,
Virar (W) Mumbai – 401 303
Contact: Mob: 9049998808 & 9172717356
E-mail: meridianinfosolution@gmail.com

14. TECHNOLOGY INFORMATION
• Bandwitch
• Dialer
• Server
• Power Back Up

15. HIERARCHY
Chairman
Director
Process Programmer
HR Manager Manager
Quality Head
Quality Monitoring Quality For Up Selling
IT Head
IT Assistant Floor IT Assistant
Team Leader
Team Trainer Employee

16. ONLINE PRESENCE
• Facebook:
https://www.facebook.com/MeridianInfosoluti
onpLtd
• Website:
• www.meridianinfosolution.com