1. Harry H. Bryant
411 North Westmoreland Drive
Orlando, Florida 32805
(407) 271-7675
harrybryant@cfl.rr.com
Summary
Information technology professional with 10 plus years of experience in business analysis, process engineering,
documentation, technical writing and software deployment. Proven agent of change with skill sets on deployment
strategies, project management support and collaboration. Performance driven with strong communication,
analytical, interpersonal, and presentation skills.
Professional Experience
Orlando Utilities Commission, Orlando, Florida May, 2010 - Present
Senior Business Analyst, Kforce
Provide detailed-oriented discovery, requirements definition and solution recommendations suitable for both
business and technical consumption. Lead and facilitate cross-functional teams to translate diverse business
units: needs and directions on initiative planning and realization. Design and present high level documentation
output to business partners for the evaluation and assessment of vendor offerings and third-party solutions.
Support Request for Proposal (RFP) process as contributor and selection member. Assist business units in
investigating operations-related solution requests while recommending, facilitating and coordinating solutions
resolution/closures. Communicate ongoing project status/work efforts to business stakeholders and decision
makers.
Portfolio Artifacts
Scope Planning, Business Use Cases, Charters, Gap Analysis, Business Process Flow Diagrams, IVR
Call Flow Diagrams, Business Requirements Document (BRD), Functional Requirements Document
(FRD), Communication Management Planning, Deployment Planning, Pre and Post Assessments, Cost
and Product Analysis, Lessons Learned, Reference Guides, Tracking/Status Planning, Business Need
Surveys, Business Need Questionnaires, Test Planning and High Level Presentation
Connextions, Orlando, Florida May, 2009 - January, 2010
Business Analyst
Served as liaison partner between Connextions Information Technology Team’s Commercial Division and FedEx
Corp. gathering business requirements on eCommerce, documenting business processes for Call Center
Operations specific to work and call flow analysis for customized software development and implementation
strategies, designing and presenting documentation deliverables: Business Requirement Document (BRD),
Functional Requirement Document (FRD), Use Cases, Test Cases, Test Scenarios, Project Management
Toolkits.
Blue Cross Blue Shield Florida, Jacksonville, Florida June, 2006 - April, 2009
Senior Business Analyst
Represented Information Technology Portfolio and its Business Partners in prioritizing, analyzing, documenting
business processes, identifying opportunities for improvements and enhancements and negotiating agreements
and commitments between business partners and IT from requirements gathering to final implementation and
maintenance.
 Served as the portfolio champion for the Rational Unified Process (RUP) Software Development
Life Cycle (SDLC) model though participation in joint application, feedback and client sessions.
Select corporate projects and initiatives totaling $23M were reviewed and evaluated establishing
criteria standards for unified deployment plan artifacts
 Created portfolio functional requirements documentation: business use cases, charters and scopes.
Information was evaluated and decomposed into details in compliance with standards set by the
Project Management Organization (PMO) and Controllership Governance Committee with 100%
approval on first pass review
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2.  Led war room deployment team during warranty and maintenance period, incorporating adoption
readiness criteria and go-live support for the pharmacy benefit manager implementation supporting
2 million members, vendors and pharmacies. Operational results were 3% triage flow with an issue
resolution severity ranking below six hours
 Compiled and maintained system functionality data on 5000 internal end-users and their
dependencies on access level identification and validation. Desktop software push resulted in 96%
client/server success rate
 Facilitated cross functional sessions for trainers across 12 business units. Specialized training was
conducted via classroom and webinar sessions across the State of Florida with a 97% completion
rate
Xerox Corporation, Atlanta, Georgia January, 1998- June, 2006
Lead Product Analyst
Served as onsite liaison for Consumer Research Operations, Business to Business Sales (B2B), Technical Team
and Vendors on best business practices and policies of Xerox Corporation and it’s Corporate Partners: Kimberly-
Clark Corporation, General Electric Corporation and Coca Cola Corporation. Provided project management
support, strategic business process planning, product implementation and change management acceptance.
Kimberly-Clark Corporation - Corporate Partner 2002-2006
Product Analyst II
 Served as subject matter expert on design team for the conversion of legacy mainframe
infrastructure ofT-1 data transmission to TCIP protocol.
 Supported project manager and deployment team to meet timelines, regulation compliance,
change requests, user acceptance testing and client sign-offs
 Conducted business analysis, project assessment and feasibility study for a one-stop
paper less print solution. Data requirements led to a successful integration of the Electronic
Print Center Manager EPCJM application across the site
General Electric Corporation - Corporate Partner 2000-2002
Product Analyst I
 Strategized project scope and specification documents, to clearly communicate the project
roadmap to stakeholders on web-based application across server network between the
Georgia and Florida sites. The model achieved 100% redundancy and security requirements
 Led kickoff meeting for project stakeholders presenting a marketing strategy for promoting
client services. The strategy defined team member’s roles, key deliverables, timelines,
milestones and communication processes
Coca Cola World Wide Corporation - Corporate Partner 1998-2000
Business Specialist
 Compiled and validated technical data requirements using base line, pre and post
assessments. The results constituted a cost savings in support of a digital hardware
solution verses upgrading existing analog hardware
 Participated on core team for identifying ways to improve and increase operation
effectiveness, efficiency and partnership benefits between Xerox and Coca Cola.
Ensured all artifacts were in compliance with Best Practice methodology
Technical Summary
Software/Tools: Microsoft Suite: Word, PowerPoint, Excel, Access, Project, Visio, Publisher; Adobe
Photoshop, Crystal Reports, SQL, Oracle-Siebel, Rational-RequisitePro, ClearQuest
IT Standards: Business Analysis Body of Knowledge (BABOK), Rational Unified Process (RUP) -
Software Development Life Cycle (SDLC), Health Insurance Portability and
Accountability Act – (HIPAA), Sarbanes-Oxley Act – (SOX), Customer Relationship
Management (CRM) Product Development, Project Management Methodology (PMM),
Product Lifecycle Management (PLM), Pharmacy Benefits Manager (PBM), ProVision,
Six Sigma (Yellow-Green Belts), Change Management-John Kotter
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3. Systems Knowledge : Windows, CIS, HTML-Web, Telephony, VXML, IVR Application & Systems, VoIP and
Mainframe
Education & Professional Development
University of Wisconsin Madison, Wisconsin
Master of Science, Curriculum and Instruction
Florida Agricultural and Mechanical University Tallahassee, Florida
Bachelor of Science, Liberal Arts
Georgia Institute of Technology Atlanta, Georgia
Technology Studies
Completed various company sponsored training in:
Six Sigma, Team Building, Process Modeling, Diversity, Change Management and Risk Management
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