safe city system in Bolivia

The Feasibility Study of Emergency Management Information System
for the Plurinational State of Bolivia
1
Feasibility Study
On the Emergency Management Information System
For the Plurinational State of Bolivia
Ministry of Government
March, 2012

2
Table of Contents
EXECUTIVE SUMMARY............................................................................................. 14
1. Project Overview ...............................................................................................................14
2. Current Status Analysis ....................................................................................................15
3. Project Implementation Plan ..........................................................................................20
4. Estimated Project Cost and Project Implementation Period ....................................36
5. Feasibility Study Analysis.................................................................................................38
I. PROJECT OVERVIEW........................오류! 책갈피가 정의되어 있지 않습니다.
1. Project Background and Objectives.............오류! 책갈피가 정의되어 있지 않습니다.
2. Project Scope ...................................................오류! 책갈피가 정의되어 있지 않습니다.
3. Project Site .......................................................오류! 책갈피가 정의되어 있지 않습니다.
4. Project Execution Agency (PEA)...................오류! 책갈피가 정의되어 있지 않습니다.
II. ENVIRONMENTAL ANALYSIS.........오류! 책갈피가 정의되어 있지 않습니다.
1. Country Profile ................................................오류! 책갈피가 정의되어 있지 않습니다.
2. ICT Environmental Status...............................오류! 책갈피가 정의되어 있지 않습니다.
3. Status of the Target Region ..........................오류! 책갈피가 정의되어 있지 않습니다.
III. PROJECT IMPLEMENTATION PLAN오류! 책갈피가 정의되어 있지 않습니다.
1. Vision of EMIS Development ........................오류! 책갈피가 정의되어 있지 않습니다.
2. As-Is Analysis ...................................................오류! 책갈피가 정의되어 있지 않습니다.
3. Definition of Emergency Management Information System....................................40
Figure III-167: Functions of Network Components.....................................................................126
4. Project Implementation .................................................................................................207
5. Training Plan.....................................................................................................................216
6. Operation and Maintenance Plan ................................................................................221
7. Promotion Plan................................................................................................................230
8. Business Continuity Plan................................................................................................232
9. Consulting Services.........................................................................................................233
10. Preparatory Items and Responsibilities for Project Implementation 오류! 책갈피가

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정의되어 있지 않습니다.
11. Purchase Plan...................................................오류! 책갈피가 정의되어 있지 않습니다.
IV. ESTIMATED PROJECT COST............오류! 책갈피가 정의되어 있지 않습니다.
1. Project Cost Overview....................................오류! 책갈피가 정의되어 있지 않습니다.

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Figure list
Figure 0-1: Map of Bolivia 1 20
Figure 0-2: Vision of EMIS 21
Figure 0-3: EMIS Concept 22
Figure 0-4: Municipal Emergency Operation Center 25
Figure 0-4: EMIS System Configuration 26
Figure 0-6: EMIS Network Configuration 27
Figure 0-7: Municipal Emergency Operation Center Plan 28
Figure 0-8: Configuration Diagram of EMIS Application Software Modules 29
Figure 0-9: Main Control Center 29
Figure 0-10: Surveillance Camera System Workflow 30
Figure 0-11: Data Center 31
Figure 0-12: Public Security and Safety Communication Network 32
Figure II-13: Bolivia and Surrounding Countries오류! 책갈피가 정의되어 있지
않습니다.
Figure II-14: Map of Bolivia 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-15: Map of Bolivia by Departments 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-16: Bolivian Festival 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-17: Quechua Women 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-18: Alvaro and Morales 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-19: Oil Rig 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-20: Zinc 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-21: Silver 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-22: GDP Real Growth Rate Chart 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-23: Airport in Bolivia 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-24: Bolivia-Brazil Gas Pipeline 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-25: Track across the Uyuni Salt Desert오류! 책갈피가 정의되어 있지 않습니다.
Figure II-26: Train at a Station in Bolivia 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-27: Santa Cruz City Street 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-28: Bolivia’s Infamous Yungas Road 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-29: Rio Grande River of Bolivia 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-30: Natural Disaster Occurrence Reported오류! 책갈피가 정의되어 있지
않습니다.

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Figure II-31: Percentage of Reported People Killed by Disaster Type오류! 책갈피가
Figure II-32: Percentage of Reported People Affected by Disaster Type오류! 책갈피가
Figure II-33: Estimated Economic Damages Reported by Disaster Type (US$ X 1,000)
오류! 책갈피가 정의되어 있지 않습니다.
Figure II-34: Cochabamba Earthquake 1998 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-35: La Paz Flood 2011 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-36: Forest Fire 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-37: MODIS, 25 September 2007 (fire marked in red)오류! 책갈피가 정의되어
있지 않습니다.
Figure II-38: UNODC’s Country Program for Bolivia 2010~2015오류! 책갈피가 정의되어
Figure II-39: Over Crowded Prison in Bolivia 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-40: Confiscated Cocaine 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-41: Confiscated Automatic Weapons 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-42: Human Trafficking and/or Sexual Slavery오류! 책갈피가 정의되어 있지
않습니다.
Figure II-43: Confiscated Laundered Money 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-44: Fire Engine in Bolivia 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-45: Kidnapping 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-46: Police Fighting the Organized Gangs오류! 책갈피가 정의되어 있지
않습니다.
Figure II-47: Administrative Level of the Bolivian Police오류! 책갈피가 정의되어 있지
않습니다.
Figure II-48: General Staff and Enforcement Level오류! 책갈피가 정의되어 있지
않습니다.
Figure II-49: Organization under Departmental Commander오류! 책갈피가 정의되어
Figure II-50: PAC Officers in Santa Cruz 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-51: Ambulance 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-52: Firefighting Vehicles 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-53: Image of Cochabamba City Police using Google Maps for Duty 오류!
책갈피가 정의되어 있지 않습니다.
Figure II-54: La Paz City Police Map for Strategic Planning오류! 책갈피가 정의되어

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Figure II-55: Aerial Photographs of El Alto for Quick View오류! 책갈피가 정의되어
Figure II-56: Excel used for Inventory Keeping and Statistics오류! 책갈피가 정의되어
Figure II-57: Keeping Records Manually to Track Vehicles on Patrol오류! 책갈피가
Figure II-58: Officers on Duty Check-In and Keep Records Manually오류! 책갈피가
Figure II-59: Computers in Use in the Bolivian Police오류! 책갈피가 정의되어 있지
않습니다.
Figure II-60: Call Taking Desk 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-61: Radio Desk Adjacent to the Call Taking Area오류! 책갈피가 정의되어
Figure II-62: Alarm Monitoring for Foreign Embassies in La Paz City Firefighting Unit
Figure II-63: Bolivian Police Website; www.policia.bo오류! 책갈피가 정의되어 있지
않습니다.
Figure II-64: Requesting for 911 Help by Firefighting or Ambulance오류! 책갈피가
Figure II-65: Family Protection Brigade for Domestic Abuse Report오류! 책갈피가
Figure II-66: VPS for Voice and Other Messaging (above) and PBX (below) 오류!
Figure II-67: PBX- Advanced Hybrid System Configuration (of Above Picture) 오류!
Figure II-68: Radio Installed in Police Vehicle 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-69: Radio for Ranking Officers on Desk오류! 책갈피가 정의되어 있지
않습니다.
Figure II-70: Radios used by personnel on Duty오류! 책갈피가 정의되어 있지 않습니다.
Figure II-71: Keeping in Touch with Field Operatives오류! 책갈피가 정의되어 있지
않습니다.
Figure II-72: Fire-Resistant Outfit in Storage 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-73: Fireman Helmet and Mask in Storage오류! 책갈피가 정의되어 있지
않습니다.
Figure II-74: Portable Pumper and Other Equipment Stored at El Alto Fire Department
Figure II-75: Ordinary Police Vehicles in Need 오류! 책갈피가 정의되어 있지 않습니다.

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Figure II-76: Out-of-Order Vehicles are Kept in the Back, Waiting for Funds to Repair
Figure II-77: Out of Order Ladder Truck and Rescue Command Truck오류! 책갈피가
Figure II-78: Antique yet In-Use Ladder Truck 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-79: Tanker Truck 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-80: Truck for Firemen’s Recuperation 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-81: An El Alto Pre-Hospital Care Vehicle (Ambulance)오류! 책갈피가
Figure II-82: Motorcycle Serving the Police Need for Both on and off Road 오류!
Figure II-83: Prospective Emergency Headquarters Model of Cochabamba City 오류!
Figure II-84: RP110 Headquarter in Cochabamba오류! 책갈피가 정의되어 있지
않습니다.
Figure II-85: El Alto Firefighting Station and How a Truck is Kept in Ready 오류!
Figure II-86: Cochabamba Situation Room 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-87: Small Workspace of the Santa Cruz City Police Headquarter 오류!
Figure II-88: El Alto Firefighting Headquarters’ Radio Tower오류! 책갈피가 정의되어
Figure II-89: Cochabamba Radio Station and Base오류! 책갈피가 정의되어 있지
않습니다.
Figure II-90: Trunked Radio System of Santa Cruz City오류! 책갈피가 정의되어 있지
않습니다.
Figure II-91: Data Center Cabinet Ready for Use오류! 책갈피가 정의되어 있지
않습니다.
Figure II-92: Data Center at the National Police Headquarter in La Paz City 오류!
Figure II-93: Faulty Air-Conditioning System Requires Window Nearby오류! 책갈피가
Figure II-94: CCTV Monitor Room in Cochabamba City오류! 책갈피가 정의되어 있지
않습니다.
Figure II-95: CCTV Monitoring and Connectors오류! 책갈피가 정의되어 있지 않습니다.
Figure II-96: Traffic Monitoring and General Surveillance오류! 책갈피가 정의되어 있지
않습니다.

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Figure II-97: Examples of a Surveillance Cameras Positioning오류! 책갈피가 정의되어
Figure II-98: Infrastructure Information and Communication Technology for Bolivian
Police 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-99: Database Software Development and operating System오류! 책갈피가
Figure II-100: Server Architecture of Bolivian Police오류! 책갈피가 정의되어 있지
않습니다.
Figure II-101: Structure of Communications System of La Paz오류! 책갈피가 정의되어
Figure II-102: Bolivian Fiber Optics System 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-103: ADSIB Organization Chart 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-104: Viceministry of Telecommunications Organization Chart오류! 책갈피가
Figure II-105: A Copy of the National Development Plan오류! 책갈피가 정의되어 있지
않습니다.
Figure II-106: Policies and Programs of Science and Technology오류! 책갈피가
Figure II-107: Bolivian System of Innovation 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-108: National Digital Inclusion Plan (PNID)오류! 책갈피가 정의되어 있지
않습니다.
Figure II-109: Structure of SBI 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-110: Photograph of La Paz City 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-111: Location and Map of La Paz City 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-112: On-Site Call-Taking System, Hand-Held Radio, and Radio Base 오류!
Figure II-113: Photograph and Map of El Alto City오류! 책갈피가 정의되어 있지
않습니다.
Figure II-114: Photograph of Santa Cruz City 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-115: Location and Map of Santa Cruz City오류! 책갈피가 정의되어 있지
않습니다.
Figure II-116: On-Site Police Cars and SUVs 오류! 책갈피가 정의되어 있지 않습니다.
Figure II-117: Photograph of Cochabamba City오류! 책갈피가 정의되어 있지 않습니다.
Figure II-118: Location and Map of Cochabamba City오류! 책갈피가 정의되어 있지
않습니다.
Figure III-119: Vision of EMIS 오류! 책갈피가 정의되어 있지 않습니다.
Figure III-120: EMIS Concept 오류! 책갈피가 정의되어 있지 않습니다.

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Figure III-121: Business Process of PPD 오류! 책갈피가 정의되어 있지 않습니다.
Figure III-122: PSAP Center and EOC of PPD 오류! 책갈피가 정의되어 있지 않습니다.
Figure III-123: Snap shot of Video Villains 오류! 책갈피가 정의되어 있지 않습니다.
Figure III-124: Snap shot of Crime Map 오류! 책갈피가 정의되어 있지 않습니다.
Figure III-125: Gwangju Firefighting Department오류! 책갈피가 정의되어 있지
않습니다.
Figure III-126: Implementation Plan of Gwangju Firefighting Department오류! 책갈피가
Figure III-127: Command & Control System Flow오류! 책갈피가 정의되어 있지
않습니다.
Figure III-128: Command & Control Center of Gwangju Firefighting Department 오류!
Figure III-129: 119 System Effects of Gwangju Firefighting Department오류! 책갈피가
Figure III-130: Future System Plan of Gwangju Firefighting Department오류! 책갈피가
Figure III-131: Municipal Emergency Operation Center 40
Figure III-132: Business Process of Municipal Police Call and Command Center 42
Figure III-133: EMIS Workflow 43
Figure III-134: EMIS System Configuration 46
Figure III-135: EMIS Network Configuration 47
Figure III-136: Municipal Emergency Operation Center Floor Plan 48
Figure III-137: Municipal Emergency Operation Center Interior Plan 52
Figure III-138: Disaster Management Room and Dispatcher’s Console Plan 52
Figure III-139: EMS Application Software 59
Figure III-140: Location Information Service Diagram 60
Figure III-141: Integrated Security GIS DB Service Diagram 61
Figure III-142: Workflow of Video Retrieval and Analytic System 62
Figure III-143: System Configuration of NG 110 System 64
Figure III-144: Call Taking System 65
Figure III-145: Computer Aided Dispatch System 66
Figure III-146: Geographic Information System 67
Figure III-147: GIS Data Integration 68
Figure III-148: Dispatching with GIS 69
Figure III-149: AVLS Workflow 70
Figure III-150: Special Feature of AVLS 71

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Figure III-151: Information Management System 72
Figure III-152: Special Feature of IMS 73
Figure III-153: Special Feature of Information Management System 73
Figure III-154: Reporting and Statistics System 74
Figure III-155: Special Feature of Reporting and Statistics System 75
Figure III-156: Out-put of Reporting and Statistics System 76
Figure III-157: Configuration of Mobile Command Receiving and Reporting System 77
Figure III-158: Disaster Management System Overview 78
Figure III-159: Unified Warning System Structure 89
Figure III-160: TETRA Interface 107
Figure III-161: Digital Quality 108
Figure III-162: Communication System Construction 108
Figure III-163: Direct Mode Operation 115
Figure III-164: TETRA Operations Diagram 118
Figure III-165: Security Cost-Demand Diagram 119
Figure III-166: FDMA and TDMA Solutions 120
Figure III-167: Functions of Network Components 126
Figure III-168: Prospective Sites for TETRA Installation 129
Figure III-169: La Paz & El Alto Coverage 132
Figure III-170: Santa Cruz City Coverage 133
Figure III-171: Cochabamba City Coverage 134
Figure III-172: Microwave Coverage Analysis 135
Figure III-173: Mobile Radio and Components 150
Figure III-174: Digital Voice Recorders (example) 154
Figure III-175: Wireless Transport Network System 155
Figure III-176: Antennas and Cables (examples) 156
Figure III-177: Cell Planning Sample 157
Figure III-178: Cell Planning Sample 2 157
Figure III-179: Site Construction Sample 158
Figure III-180: Site Tower & antenna Sample 158
Figure III-181: Tower & antenna Sample 159
Figure III-182: Site Installation Sample 160
Figure III-183: Site Shelter Sample] 160
Figure III-184: Micro-wave Link Connection Sample 161
Figure III-185: Power Supply Sample 161
Figure III-186: Method of Traffic Estimation 162

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Figure III-187: Processes for Base Station Design 166
Figure III-188: Configuration of TETRA numbering system 167
Figure III-189: Configuration of Surveillance Camera System 174
Figure III-190: Surveillance Camera System Workflow 175
Figure III-191: Vehicle Plate Detection System Flow 176
Figure III-192: Field System of Vehicle Plate Detection System 177
Figure III-193: Service Flow Chart of Data Center 187
Figure III-194: Operation Switching process from 190
Figure III-52: Operation Switching process from Fallback Data Center to Main Data
Center 190
Figure III-196: Configuration of Network and Communication 193
Figure III-197: Establishment Block Diagram #1 195
Figure III-198: Establishment Block Diagram #2 196
Figure III-199: Wireless Communication Devices 198
Figure III-200: PTT over Mobile WiMAX Network 199
Figure III-201: Integration and Expansion of Wireless network by employing IP PTT
and RoIP 200
Figure III-202: Implementation Schedule of EMIS 212
Figure III-203: Implementing Organization 213
Figure III-204: Operating Organization 215
Table list
Table 0-1: Information Systems of the Fight against Crime Force (FELCC)................ 16
Table 0-2: Information System of Police Background................................................... 16
Table 0-3: Information System of Inspector System ..................................................... 17
Table 0-4: Bolivian Police Computer Equipment-.......................................................... 18
Table 0-5: Radio Communication Devices..................................................................... 18
Table 0-6: Servers and PCs............................................................................................. 19
Table 0-7: Vehicles and Special Equipment................................................................... 32
Table 0-8: Project Implementation Period...................................................................... 36
Table I-9: Technological Scope .........................오류! 책갈피가 정의되어 있지 않습니다.
Table I-10: Implementing Facilities....................오류! 책갈피가 정의되어 있지 않습니다.
Table I-11: Implementing Vehicles and Equipment오류! 책갈피가 정의되어 있지
않습니다.
Table I-12: Technology Transfer and Operation Support오류! 책갈피가 정의되어 있지
않습니다.

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Table I-13: Geographical Scope.........................오류! 책갈피가 정의되어 있지 않습니다.
Table II-14: Bolivia Profile ..................................오류! 책갈피가 정의되어 있지 않습니다.
Table II-15: Homicide Data of 7 provinces ........오류! 책갈피가 정의되어 있지 않습니다.
Table II-16: Crude Oil Production from 2000~2009오류! 책갈피가 정의되어 있지
않습니다.
Table II-17: Tin Production from 2002~2009 .....오류! 책갈피가 정의되어 있지 않습니다.
Table II-18: Zinc Production from 2002~2009 ...오류! 책갈피가 정의되어 있지 않습니다.
Table II-19: Silver Production from 2002~2009 .오류! 책갈피가 정의되어 있지 않습니다.
Table II-20: Natural Disasters from 1980 - 2010 오류! 책갈피가 정의되어 있지 않습니다.
Table II-21: Average Disaster Per Year..............오류! 책갈피가 정의되어 있지 않습니다.
Table II-22: Affected People ...............................오류! 책갈피가 정의되어 있지 않습니다.
Table II-23: Killed People....................................오류! 책갈피가 정의되어 있지 않습니다.
Table II-24: Economic Damages ........................오류! 책갈피가 정의되어 있지 않습니다.
Table II-25: People Killed....................................오류! 책갈피가 정의되어 있지 않습니다.
Table II-26: People Affected ...............................오류! 책갈피가 정의되어 있지 않습니다.
Table II-27: Economic Damages ........................오류! 책갈피가 정의되어 있지 않습니다.
Table II-28: Human Exposure.............................오류! 책갈피가 정의되어 있지 않습니다.
Table II-29: Economic Exposure........................오류! 책갈피가 정의되어 있지 않습니다.
Table II-30: Vulnerability Risk ............................오류! 책갈피가 정의되어 있지 않습니다.
Table II-31: Manufacturing Firms’ Measures for Security Against Theft오류! 책갈피가
Table II-32: Robbery, Burglary and Victimization Rates in Latin America오류! 책갈피가
Table II-33: Prevalence of Drug Use in the School-Aged Population by Year ......... 오류!
Table II-34: Auxiliary Services of 2010 by the Most Populated Departments .......... 오류!
Table II-35: Auxiliary Services of 2010 in Bolivia오류! 책갈피가 정의되어 있지
않습니다.
Table II-36: Auxiliary Services of 2010 by the Most Populated Departments .......... 오류!
Table II-37: Auxiliary Services of 2010 in Bolivia오류! 책갈피가 정의되어 있지
않습니다.
Table II-38: Fire and Emergency Services by the Most Populated Departments .... 오류!

13
Table II-39: Aid Service by the Most Populated Departments 2010오류! 책갈피가
Table II-40: Vehicle Accidents by the Most Populated Departments 2010오류! 책갈피가
Table II-41: Type of Vehicle and Places of Accidents by the Most Populated
Departments 2010........................................오류! 책갈피가 정의되어 있지 않습니다.
Table II-42: Homicide Rate .................................오류! 책갈피가 정의되어 있지 않습니다.
Table II-43: Radio Equipment Requested by the Ministry of Government오류! 책갈피가
Table II-44: National Requirement for the Data Centers오류! 책갈피가 정의되어 있지
않습니다.
Table II-45: Traffic and Surveillance Equipment Needs오류! 책갈피가 정의되어 있지
않습니다.
Table II-46: Scope of ICT in Bolivia....................오류! 책갈피가 정의되어 있지 않습니다.
Table II-47: Access to Fixed-line and Mobile Telephony 2002~2008오류! 책갈피가
Table II-48: Number of Internet Subscribers by Type of Access 2003~2009 ........... 오류!
Table II-49: Telecommunications Operators According to Type of Service ............ 오류!
Table II-50: List of Bolivia’s Top 21 Telecommunications Companies오류! 책갈피가
Table II-51: Average Climatic Parameters of La Paz City오류! 책갈피가 정의되어 있지
않습니다.
Table II-52: Crime Stats by Divisions ................오류! 책갈피가 정의되어 있지 않습니다.
Table II-53: La Paz Technological Strength ......오류! 책갈피가 정의되어 있지 않습니다.
Table II-54: Vehicle Inventory of the Department of La Paz 2011오류! 책갈피가
Table II-55: Required Vehicles in Nuestra Señora de La Paz 2011오류! 책갈피가
Table II-56: Crime Statistics by Divisions .........오류! 책갈피가 정의되어 있지 않습니다.
Table II-57: El Alto Technological Strength ......오류! 책갈피가 정의되어 있지 않습니다.
Table II-58: Vehicle Inventory of El Alto 2011 ...오류! 책갈피가 정의되어 있지 않습니다.
Table II-59: Santa Cruz City Police Technological Strength오류! 책갈피가 정의되어
Table II-60: Vehicle Inventory of the Department of Santa Cruz 2011오류! 책갈피가

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Table II-61: Required Vehicles in Santa Cruz de la Sierra 2011오류! 책갈피가 정의되어
Table II-62: Vehicle Inventory of the Department of Cochabamba 2011오류! 책갈피가
Table II-63: Required Vehicles in Cochabamba 2011오류! 책갈피가 정의되어 있지
않습니다.
Table III-64: Information Systems of the Fight against Crime Force (FELCC)......... 오류!
Table III-65: Information System for Police Background오류! 책갈피가 정의되어 있지
않습니다.
Table III-66: Information System of Inspector...오류! 책갈피가 정의되어 있지 않습니다.
Table III-67: Bolivian Police Computer Equipment-오류! 책갈피가 정의되어 있지
않습니다.
Table III-68: Current Analog Radio Status.........오류! 책갈피가 정의되어 있지 않습니다.
Table III-69: Current status of servers and PC in Data Center오류! 책갈피가 정의되어
Table III-70: Statistics of PPD.............................오류! 책갈피가 정의되어 있지 않습니다.
Table III-71: Project Scope of Gwangju Firefighting Department오류! 책갈피가
Table III-72: Call Taking and Commanding Room Interior & Equipment ..................... 53
Table III-73: Disaster Management Room Interior ......................................................... 56
Table III-74:Surveillance and Traffic Monitoring Interior............................................... 57
Table III-75: Mitigation Module in Abstract .................................................................... 79
Table III-76: Preparation Module Abstract...................................................................... 80
Table III-77: Rehabilitation Module Abstract.................................................................. 83
Table III-78: Response Module........................................................................................ 84
Table III-79: Main Functions............................................................................................ 86
Table III-80: Unified Warning Module Main Functions................................................... 87
Table III-81: HW for Call Taking System......................................................................... 90
Table III-82: HW for Command Taker System ................................................................ 90
Table III-83: HW for IP-PBX and Other Equipment......................................................... 91
Table III-84: HW for Network and Communication, Security Devices .......................... 92
Table III-85: Servers......................................................................................................... 93
Table III-86: Special Equipment and Application........................................................... 96
Table III-87: Projection System and Audio..................................................................... 98
Table III-88: Electrics and Power Supply...................................................................... 103
Table III-89: Conventional PMR Problem and Tetra Solution...................................... 109

15
Table III-90: TETRA Services & Feature ....................................................................... 110
Table III-91: Responsibility Matrix ................................................................................ 121
Table III-92: Target TETRA System List........................................................................ 124
Table III-93: Main Functions of Network Components Comprising the TETRA System
................................................................................................................................. 126
Table III-94: Specification on Radio Coverage............................................................. 135
Table III-95: TETRA Terminal Subscriber..................................................................... 136
Table III-96: General Consideration in Terminal Installation & deployment .............. 136
Table III-97: Channel Inferences ................................................................................... 140
Table III-98: Mechanical Specifications........................................................................ 141
Table III-99: Functionality.............................................................................................. 143
Table III-100: Mechanical Specifications...................................................................... 145
Table III-101: CADS Capability...................................................................................... 146
Table III-102: NMS Windows Display (example)........................................................... 148
Table III-103: TETRA API Server (example).................................................................. 149
Table III-104: Mobile Radio and Components .............................................................. 150
Table III-105: Technical Specifications......................................................................... 151
Table III-106: Hand Portable and Components ............................................................ 152
Table III-107: Technical Specifications......................................................................... 153
Table III-108: Organizations for Radio Terminals ........................................................ 163
Table III-109: Conditions for Analyzing Network Capacity.......................................... 163
Table III-110: Postulation for Unit Erlang Estimation .................................................. 164
Table III-111: Call Frequencies for each call scheme.................................................. 165
Table III-112: Erlang for each call scheme ................................................................... 165
Table III-113: Estimation of Radio Frequency Channel for EMIS................................ 165
Table III-114: Consideration of Numbering System..................................................... 167
Table III-115: Dividing 7 digit for Terminal Number (Plan #1) ..................................... 168
Table III-116: Dividing 7 digit for Terminal Number (Plan #2) ..................................... 168
Table III-117: Comparisons Numbering Plans ............................................................. 169
Table III-118: Field Material and Devices...................................................................... 181
Table III-119: CCTV Control Room Devices ................................................................. 183
Table III-120: CCTV Control Room Projection System ................................................ 184
Table III-121: Application Module of Vehicle Plate Detection System........................ 185
Table III-122: Application Module of Vehicle Plate Detection System........................ 189
Table III-123: Required System Material and Facilities ............................................... 191
Table III-124: Network Equipment for IP PTT ............................................................... 204

16
Table III-125: Types of Official Vehicles Needed in Bolivia......................................... 205
Table III-126: Schedule for Preparation stage.............................................................. 207
Table III-127: Implementation Schedule of EMIS ......................................................... 209
Table III-128: Implementation Schedule of TRS........................................................... 210
Table III-129: Main Task of Each organization ............................................................. 214
Table III-130: Step by Step Technical Transferring...................................................... 218
Table III-131: Technical Transferring by Engineering Fields ...................................... 219
Table III-132: Training Schemes ................................................................................... 220
Table III-133: Operation and Maintenance.................................................................... 222
Table III-134: Contingency Plan of Operation and Maintenance................................. 224
Table III-135: Response at Emergency......................................................................... 225
Table III-136: Response plan for each type of failure.................................................. 225
Table III-137: Backup and Recovery Procedure........................................................... 226
Table III-138: Benefits of SOP ....................................................................................... 227
Table III-139: Details of SOP in Communication.......................................................... 227
Table III-140: SOP by Steps........................................................................................... 228
Table III-141: Consideration in Communication System Operation ........................... 229
Table III-142: Minimum Requirements of Consultants ................................................ 237

17
Executive Summary
1. Project Overview
1.1. Background
Because of Bolivia Social-economy development, the civilian needs of safety and security
increased every year. But the public security and safety infrastructure is out of date and need
to improve the technical resources to meet the people’s security and safety needs applying
the-state-art advanced technology. Bolivia is bordered with Brazil, Paraguay, Peru, Chile and
Argentina and become this border area as main route of drug traffic. Because of those
reasons, Bolivia emergency agencies are going to lose the civilian credibility and damages
their images. This situation will endanger the national economy in the long run. So Bolivia
government regulated the “Public Safety Law” at 2011,6 to protect the civilian security and
safety from various incidents and improve the current safety and security status.
This project is initiated by the Law and that is the reason to build the Emergency Management
Information System.
1.2. Objectives
l This project will support the emergent agencies to take the quick response and reduce
the damages of people property and life using the scientific and systematic
communication and information system
l This project will improve the prevention activities in dangerous place to provide the
safety life in daily economy activities
l This project will improve the coordination and cooperation among the emergency
response agencies and facilitate to share the available resources among the
emergency agencies to save budget
l This project will create the most high technology job in the communication and
information technology area
l This project will be a model of e-government to impact the government sector’s
Informatization to improve the public and commercial service
l This project will target to apply the state-art technology that will sustain for 50 years for
public safety and security

18
2. Current Status Analysis
2.1. EMIS related ICT Policy
In the process of change that has begun, one of the purposes of the National Development Plan
(NDP) is the dismantling of economic arrangements, political, cultural and neo-colonial standards
set by the traditionally dominant culture. The said, traditional ideals are visible within the state and
in the minds of people. By supporting individualism at the root of community and surroundings,
new technological devices can disseminate economic, political and cultural rights. The State must
be the sponsor and protagonist of this process. Approximately 20 years ago communication was
an important pillar within the institution, and is since then that the institution began acquiring
communications equipment to have coverage throughout the country, thus meeting the needs of
the Bolivian police.
With the introduction of new Communication Technology infrastructure and Information systems
to the Bolivian Police, they will contribute to building Automated Management processes and
Internal Reporting of cases investigated in the application procedures of Public Safety
investigative techniques. Also, matching technical opportunities compared to other public entities,
and to harness the potential relationship of government to promote the development of
Information and Knowledge society, as well as assigning police personnel to a more participatory
role in governance.
2.1.1. Information Systems
Centralizing the various new Information Systems’ database structures, implemented and
developed in free software and open standards, is framed in Law No. 164 of the
Telecommunications, Information and Communication Technologies. This will provide the Bolivian
police with both mental and physical preparations in procedures for exchange of information and
the tools to organize them. The system implementation within 3 months promises great results,
for both the government and law enforcement personnel. The benefits include: eliminating
corruption, increased transparency, better care for people, and optimized time of certification
services for the police status.
2.1.2. Telecommunications and Equipment
There are technological solutions which would help Bolivia to build trunked communication
projects, making the acquisition of new communications equipment (repeaters, base stations,
antennas, hand-held radios, surveillance cameras) that meet the needs of the Bolivian Police.
This will help the Police take a big jump toward the VoIP technology, which will be beneficial in

19
regards to time and cost for communication on the national level, and provide private
communications frequencies
2.2. Current ICT Utilization Status
2.2.1. Information System
After checking the computer systems of the Bolivian police, in the Command General, National,
Departmental Commands, Agencies and other Operating Units of the cities of La Paz, El Alto,
Cochabamba and Santa Cruz, the lack of information systems has been detrimental to the
distribution of information among departments. The few existing information systems are
developed with programming languages that are mostly closed-source, and connections to
different base-manager data make it difficult for (but not limited to) migration and centralization of
information from these systems. It has also been observed in the major operating units that they
have a limited number of computer equipment with outdated features that do not allow the
installation of current tools for handling and processing of high volumes of information.
Such as can be seen in the following case:
Table 0-1: Information Systems of the Fight against Crime Force (FELCC)
Name of the System:
Record and History System SIAPOL
Observations:
There is no difficulty migrating
information to database manager.
The application development tools,
Microsoft Visual Basic. Net is a closed-
source language.
Microsoft products require the
purchase of licenses.
Run By Staff of the Police
Manager of
the Database
Microsoft SQL Server
2005
Programming
Language
Microsoft Visual
Basic .Net 2005
Operating
System
Microsoft Windows Server
2003
Operability In Operation
Table 0-2: Information System of Police Background
Name of the System:
System of Police Background
Observations:
File Marker has limitations on
integrating with other systems: a number of
difficulties in importing and exporting records
data require intermediate processes.
Run By Staff of the Police
Manager of
the Database
Motor BD incorporated in
File Marker 1.0.0.0

20
Programming
Language
File Marker 1.0.0.0 The development tools are internal
Marker File, and unusable.
Operating
System
Microsoft Windows XP
Table 0-3: Information System of Inspector System
Name of the System:
Inspector System 3 (I3)
Observations:
The servers were implemented in the
prosecution and the FELCC have Internet
access for registration and consultation on
investigations and certifications.
There is no difficulty in migrating
data to another database manager, if the
prosecution to provide a copy of the current
database.
The application development tools,
Microsoft Visual Basic. Net is a closed-
source language.
Microsoft products require the
purchase of licenses.
Run By Cooperation of the
NASS
Manager of
the Database
Microsoft SQL Server
2007
Programming
Language
Microsoft Visual
Basic .Net 2005
Operating
System
Windows Server 2003
All systems lack the technical and user documentation making it difficult to change, correction,
improvement or adaptation of software to environmental changes. Managers use Microsoft SQL
Database Server, Microsoft Access, MySQL, Oracle and File Marker, tools that require
purchasing additional licenses of operation and influence the economic feasibility. Programming
languages used are Microsoft Visual Basic.Net, Power Builder, File Marker, and they are closed-
source languages; there is a lack of source code. Below is the amount of computer equipment in
Bolivian Police which is accounted for. Then to perform the necessary tasks, 95% of the
equipment available to the Bolivian police exceeded 4 years of life is that computers are Pentium
III, Pentium IV and Pentium D.

21
Table 0-4: Bolivian Police Computer Equipment-
Cities of La Paz, El Alto, Cochabamba, and Santa Cruz
N° Computer Equipment Name of Office Qty
1
Command General and
Departmental Command
of La Paz and El Alto
National Offices
National Departments
National Divisions
Police Units
Police Departments of the Departmental
Command
2,110
3
of Cochabamba
Police Units
Command
254
4
of Santa Cruz
Police Units
Command
203
TOTAL 2,567
2.2.2. Radio Communications
In the Bolivian Police went purchasing communications equipment of the brand detailed in the
table below:
Table 0-5: Radio Communication Devices
City Repeaters Radio Bases Handies Brand Current State
La Paz 5 89 550 Motorola 45 % bad state
El Alto 2 50 300 Motorola 55 % bad state
Cochabamba 3 19 630 Motorola 35 % bad state
Santa Cruz 4 31 261 Motorola 55 % bad state
Total 14 189 1741
Architecture that is used in Communications System in the Bolivian police
In the Bolivian police and about 20 years ago was working on communication UHF frequencies
with a range of 430 - 470 MHz divided into communication channels for each of the operating
units that use this service.

22
Few Telecommunication Centers Exist in the Bolivian Police
Currently, the Bolivian police have following telecommunications center in following departments
and cities.
-La Paz
-El Alto
-Cochabamba
-Santa Cruz
-Oruro
-Beni
Of which, not all have telecommunications central which meet standards or data transmission
quality for use.
2.2.3. Situations of Data Center and Servers
The institution does not currently have a Data Center is well established and standardized rules
governed, that because the ride one of these characteristics is very expensive, since it must take
into account many factors for installation and implementation. In the Bolivian police there are
assisting Servers storage, but in which many of them are normal computer hardware (Core 2 Duo,
Core i3, etc.) that are being refurbished to meet this end, it is important to note that not all
departments have this equipment in a manner described below the table below for servers and
their national characteristics:
Table 0-6: Servers and PCs
Number Department Servers Refurbished PC
1 La Paz 5 4
2 Cochabamba 2 3
3 Santa Cruz 2 4
Total 9 11

23
3. Project Implementation Plan
3.1. Project Overview
3.1.1. Project Execution Agency
MOG/Vice ministry of Security and Safety
3.1.2. Project Sites
La Paz, El Alto, Cochabamba, Santa Cruz cities of Bolivia
Figure 0-1: Map of Bolivia 1

24
3.1.3. Vision of EMIS Development
The Vision of Emergency Management System explained in previous sections could make Bolivia
one of the overall-safer countries in South America by employing advanced ICT. In order to build
a strong EMIS in Bolivia would mean strengthening below factors:
Figure 0-2: Vision of EMIS
The proposal is to develop the effective Emergency Management Information System (EMIS) to
protect the lives, property, and health of the citizens of Bolivia. The development of the EMIS will
enable mutual connection and common utilization of Police, Fire Fighting, and Medical
Emergency and Disaster Management Agency transactions within an Integrated Emergency
Operation Center and subsidiary stations or offices in La Paz, El Alto, Cochabamba and Santa
Cruz. This will enable rapid response by obtaining the information from the reports through EMIS
network:
l Central control of dispersed network of Police, Fire Fighting, and Medical Emergency,
Disaster Management resources
l Development of Information System for rapid and precise handling of crime, fire or urgent
patients
l Operation of the Integrated Emergency Operation Center that can integrate command,
control, and disaster management among emergency related agencies

25
Therefore, the Emergency Management Information System (EMIS) satisfies the requirements by
setting up specific development plans for IP-PBX, Call Taking System, Command & Control
System, Package Software, Hardware and Devices and Surveillance System through analysis,
design, implementation, testing, maintenance and repair. The Emergency Management
Information System for Command & Control and Intelligence Management will support through
automation of the command transaction process for various incident reports that are managed at
each organization of the Police, Fire Fighting, Medical Emergency, and Disaster Management
Agencies and will build the Municipal emergency operation Center in La Paz, El Alto,
Cochabamba and Santa Cruz cities. In addition, it is an automated system built with efficient work
processes to protect the well-being of the nation and citizens by promptly and efficiently dealing
with crime, fire, and any other emergency cases.
Figure 0-3: EMIS Concept

26
3.2. Scope of Work
EMIS system can be categorized by four main areas, as follows:
3.2.1. Construction of Municipal Emergency Operation Center
l Call Taking and Command Control Room and Disaster Management Room: Civil
works
l Electricity Facilities
l Cabling, H.Q, Station and Post
l Network and Communication Infra: , Network architecture
l Vehicles Plate Detection: Laser sensor, Image processing
l Surveillance Camera System: Disaster and Crime surveillance
3.2.2. Emergency Management System
Application Software
l Emergency Call Handling
l Call Taking, Incident Management
l Command & Control
l Computer Aided Dispatch, Command Receiving, Vehicles Location Tracking
l Disaster Monitoring and Disaster Management
l Supporting Information Management
l Information Management, Resources Management, Report and Statistics, System
Admin
l GIS Engine, Operating system, DBMS
l Early Warning System
l Video Analytic System
Database
l Emergency Call Handling: Caller and Incident DB
l Command & Control: Dispatch command handling DB, Vehicles Tracking handling
DB, Control DB
l Supporting Information Management System: Equipments management DB,
Statistics & report DB
l Etc: GIS DB, System management DB, etc.

27
Devices
l H/W: Command & Control Projection, Main Servers, GIS server, Web server,
Disaster monitoring, Integrated Call taker’s Desk, Time Sever, Command receiving Desk, IP-
PABX, IP-Phone, etc
l N/W: L2, L3, L4 switches, UTP cable, etc.
Digital Trunk Radio Network
l Network Switching System
l Base Station
l Terminal
l Tower
l Auxiliary Equipment
Traffic and Surveillance Monitoring System
l Crime Prevention Surveillance Camera/Traffic Monitoring Camrea
l CCTV Control Room
l Vedeo Analytic
l Vehicle Plate Number Detection System
Network and Communication Infrastructure
l Wireless Communication Design and Devices
l PTT (Push To Talk) Communication Design and Devices
Data Center
l Data center facilities
l Fallback data center system
Vehicles and Facilities
l Patrol Vehicles
l Motocycles
l Fire engines
l Rescue Vehicles
l Ambulances

28
Operation Support and Technology Transfer
l 3 Years On-site Operation Support
l Special Training Program for Technology Transfer
3.3. EMIS System Implementation
3.3.1. EMIS Concept
The conceptual model of Emergency Management Information System will unify one emergency
number, ‘110’ instead of the current many emergencies number, Police Patrol ‘110’, Bomberos
and ambulance ,’119’ and Motorcycle patrol,’120’ and others.
Figure 0-4: Municipal Emergency Operation Center
3.3.2. EMIS Configuration
Here are the system and network configuration of EMIS in La Paz, El Alto, Cochabamba, and
Santa Cruz cities. There is one municipal emergency operation center in 110 RP HQ, and
subsidiary stations of Police, Fire and PAC in each La Paz, El Alto, Cochabamba and Santa
Cruz cities. The numbers of stations and other equipments and facilities will be specified at the
procurement consulting.

29
System configuration
Figure 0-5: EMIS System Configuration
There are the identical hardware/equipments and application software in La Paz, El Alto,
Cochabamba and Santa Cruz cities. The surveillance and traffic monitoring camera system
will be installed in La Paz, El Alto, Cochabamba and Santa Cruz cities. Any numbers or
illustrated numbers by pictures in the system configuration are not specified yet. Detailed
specification of the equipments and applicable work scope will be determined at the stage of
procurement consulting. The above configuration is a reference plan for the first phase of
EMIS in Bolivia.
Network Configuration
The network configuration above is based on the proposed EMIS for La Paz, El Alto,
Cochabamba and Santa Cruz cities. One IP-PABX each HQ and its related equipments
enable the call takers and dispatchers to take all emergency calls from the citizens. Detailed
specification of the network equipments and other hardware will be determined at the stage of
procurement consulting. The above configuration is a reference plan for the first phase of
EMIS in Bolivia.

30
Figure 0-6: EMIS Network Configuration

31
3.3.3. Municipal Emergency Operation Center Plan
The integrated municipal emergency operation center of Crime, Fire and Ambulance and
Disasters is needed in La Paz, El Alto, Cochabamba, and Santa Cruz cities. A disaster
management room is also need in each headquarters in La Paz, El Alto, Cochabamba and
Santa Cruz cities. The specifications of the municipal emergency operation center such as
dimension of the whole space, layout , interior and equipments would be specified at the stage
of procurement consulting.
Here are layout example of the Integrated Municipal Emergency Operation Center for
references:
Figure 0-7: Municipal Emergency Operation Center Plan
3.3.4. EMS Application
EMS consists of several sub-systems for successful operation for types of emergency cases.
There are three systems categories based on function of the systems. They are Integrated Call
Taking, Integrated Command & Control, and Integrated Disaster Management. Those
Application will apply to Data Center, Disaster Management Room, Command & Control Room
and Patrol Vehicles to manage the emergency situation.

32
Figure 0-8: Configuration Diagram of EMIS Application Software Modules
3.3.5. Digital TRS
The following figure briefly shows the network configuration for TETRA Trunked radio
communications system. For high reliability and fast resilience of the network, it will be
constructed with a ring or chain od star topology and main parts of the key system components
are duplicated for their uninterruptible operations
Figure 0-9: Main Control Center
E1 or M/W
TCS server
Dispatching system
User management terminal
PRI/R2/No.7
TETRA
Air Interface
IP Switch
Recording system
Network mgmt. system
Transmission Loop
Other TETRA
networksInter-system interface
VPN/Firewall
TETRA
Air Interface
PSTN/PABX
/ISDN,etc.
Optical transmission network
Or Microwave
Central switching system
B
S
B
S
B
S
B
S
B
S
B
S
B
S
B
S
E1 or M/W
CDD

33
3.3.6. Surveillance and Traffic Monitoring System
With high efficient surveillance cameras installed at the top of high buildings in the La Paz, El
Alto, Cochabamba and Santa Cruz cities can keep close watch on vulnerable areas of big fires,
accidents, crimes and natural disasters and principle areas of the city. So the system can
prevent huge disasters and remote command is possible with the image information by this
system.
Figure 0-10: Surveillance Camera System Workflow
Once a call registered in EMIS, the nearby 2~3 Cameras will focus on the incident spot
automatically by integration between GIS and Surveillance Camera system. The video image
will be displayed on the wall projection system. Then the operator can choose the best visible
one and remotely control the camera for the real time command and control.
3.3.7. Data Center Plan
The Police Data Center, part of the EMIS System for the safety and emergency response for the
people, manages the data that should be commonly used by the related organizations such as
the Ministry Of Government, Police, Ambulance and Fire Brigade. By managing the data, it
integrates the Geographical Information System, Location Information System and Video

34
Analytic System and provides a service to the different organizations to reduce the cost of
introducing a system and make maintenance easier.
Also, by providing a web-based service, it will to enhancing the public security that will allow
people to use the service even under the current mobile environment regardless of the location
to search the needed information.
The Data Service is a service provided by the organizations related to the safety of the people
and disasters to support the location and information that each organization utilizes
independently under any environment for the safety of the people.
Figure 0-11: Data Center
3.3.8. Public Security and Safety Communication Network
The most economical plan could be applied after considering the installed wire/wireless
infrastructure, roadmaps, and regional conditions. Based on the conditions, the following
configuration plans could be considered.

35
Figure 0-12: Public Security and Safety Communication Network
3.3.9. Vehicles and Special Equipment
Table 0-7: Vehicles and Special Equipment
Category Specification Photo
AMBULANCES
Basic Equipment Included
Weight: 2525kg
Exhaust: 2902cm3
Passengers: 6
Max Output/RPM: 92.74kW/RPM
Dimention: 5315x1800x2490
CAR/SEDAN
fuel distance: 16.1 ㎞/l~23.5 ㎞/l
Displacement: 1,396 cc
Engines : 1.4 VVT
Fuel : Gasoline

36
RESCUE
TRUCKS
Weight 8.5t
Craine 6.9t
Tow Length 50m
Craine Height 13.9m
Maximum Tow 5.4t
Generator 170A
Exhaust 7640 ㎤
Transmission Automatic
Total Passengers 5
Most Output/RPM
220.8kW/1900rpm
Fuel Diesel
PICKUP TRUCKS
2,497 cc
Weight :
Dimension : 5150 * 1740 * 1970
Engine : D4CB
Fuel : Diesel
SUVs
displacement : 1,995 cc
Fuel Distance : 15.0 ㎞/ℓ
Dimension : 4,685mm * 1,890mm *
1,715mm
Engines : e-VGT
Fuel : Diesel
WAGONS
Fuel Exhaust : 1688 CC
Dimenstion : 4,815mm*1,815mm
*1,470mm
Fuel Distance : 18.0Km/L
Engine : Serial 4-cylinder
Fuel : Diesel

37
MOTORCYCLE
Engine: Four-stroke, DOHC,
four-valve single
Bore x Stroke 100.0 x 83.0mm
Compression ratio 9.8:1
Cooling System Liquid
Carburetion Keihin CVK40
Ignition Electric CDI
Transmission: Five-speed
Final drive: Chain
Frame Type: Semi-double cradle,
high-tensile steel
PUMP CARS
Fire Pumper
Weight 8.5t
Generator 170kW
Watertank 4500L
Foam Tank 200L
Passengers 5
220kW/1900RPM
4x2
Pump 2800L/min
Fuel Diesel
3.4. Training Plan
The training courses shall be provided to system operators and the administrators from the MOG
so that EMIS system to be installed in Bolivia shall be understood well and can be stably
operated by the Emergency operators when the project is successfully completed. The training
courses are structured with the local training and the overseas training in Korea. Local training in
Bolivia has a basic course on EMS and D-TRS system technology, courses on operation and
maintenance of the Municipal Emergency Operation Center system and Application system, and
a course on the network established between the Municipal Emergency Operation Center and the
Field. The period of the local training courses is designed for 2 months.Overseas training in
Korea has been designed with two separate courses. One is the General Course for
administrators from MOG, whose period is designed for 10 days. The other one is the advanced
course on EMIS for operators and engineers selected by the MOG, whose period is designed for

38
4 weeks.
3.5. Warranty and Post-Project Operational Support
The warranty against the installed systems in Bolivia shall be conducted by the main contractor,
and the warranty period is designed for two years, starting after completion of the system
installation. For post-project operational support, which will also be conducted by the main
contractor, Four Korean expert persons shall stay constantly on the project site for 24 months
starting after the completion of the project. During this period, O&M supporting activity will be
conducted by the Korean experts for overall systems of the Municipal Emergency Operation
Center and EMIS. In this period the Bolivia staff's operation and maintenance skill can be
stabilized by getting helps from the Korean experts as well.
3.6. Consulting Services
The consulting services for the project consist of ICT Consulting and Architectural Consulting
services. The consulting services are designed to provide through stages such as designing,
procurement assistance, main project supervision, and project completion reporting. During the
designing stage, basic design for ICT systems and basic & detailed design for the EMIS System
and Municipal Emergency Operation Center shall be prepared and finalized. During the
procurement assistance stage, bidding documents for bidders for the main project shall be
prepared to get the approval, and bid evaluation & contract negotiation activities shall be
supported for the Purchaser. During the project supervision stage, some product inspection on
important equipment and supervision on the installed systems shall be assisted for the Purchaser.
Finally, project completion report shall be submitted to the Purchaser.

39
4. Estimated Project Cost and Project Implementation Period
4.1. Estimated Project Cost
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
4.2. Project implementation Period
Project implementation period is 24 months in total. Each of the detailed implementation periods is
shown in the table below. The period required for the bidding processes to select the consultant
and the main implementation contractor is estimated 6 months. The period of the main project
including the construction of buildings for Municipal Emergency Operation Center in La Paz, El Alto,
Cochabamba and Santa Cruz areas, installation of the EMIS systems, system integration, tests,
and hand-over of the building and systems to the MOG is estimated 16 months. As a note, the
period to construct the buildings of Municipal Emergency Operation Center is estimated 10 months
including a 2-month mobilization period. The period has been estimated based on the actual
construction periods for existing buildings in Bolivia. The construction period for this project can be
reduced if the building permit process, lands acquisition, weather condition and construction labor
management are smooth and efficient enough for the constructions. If such good conditions are
met during the project, the whole project is expected to be reduced accordingly.
Table 0-8: Project Implementation Period
Period M M M M M M M M M M M M M M M M
Activities 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Project Implementation Plan
and Site Implementation
Preparation
H/W Purchasing
Building Municipal
Emergency Operation
Center
Building Data Center
Constructing
Communication and
Network Infrastructure
Constructing D-TRN
Constructing EMS

40
Period M M M M M M M M M M M M M M M M
Activities 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Application
Building Surveillance and
Traffic Monitoring System
Purchasing Vehicles and
Emergency Related
Equipment
Vehicles Location
Tracking/MDT
Development Interface and
Integration System
Building GIS Database and
Service
Training
Internal Inspection and audit
Full Acceptance Test

41
5. Feasibility Study Analysis
In this feasibility study, the consideration factors such as policy feasibility, technical feasibility,
economic feasibility and expected risks have been reviewed. Finally, it have been verified that
there is no negative effect for the environment. In terms of policy feasibility, the purpose and
scope of this project meets the spirit of the meta-policy established by the Government of Bolivia
and the requirements recommended by Public Security and Safety Agencies. In addition, since
there are related articles in related Bolivia laws that can be referred to, it can be said it is legally
feasible.
In terms of Technical feasibility, the appropriateness of the project components,
appropriateness of the location of Municipal Emergency Operation Center and Field sites,
appropriateness of the system configurations, appropriateness of the project implementation
period, appropriateness of the applied technologies appropriateness of the operation and
maintenance plan appropriateness of the estimated project costs have been reviewed. As the
result, since this project seems to be really necessary currently for the Government of Bolivia with
the appropriate scope and estimated project cost, it is technically feasible.
Economic feasibility shows a good result and especially, various sensitivity analyses show the
good results. In fact, since there is additional indirect benefit which is difficult to translate as
monetary value such as comply obligations of International Organization and Domestic
regulations, the direct and indirect benefit of the project seem to be larger than the cost of the
project. It seems from the aspect of expected risks that this project can be processed efficiently.
In summary, therefore, this project is considered really necessary in terms of policy, technically
viable for implementing the EMIS system, and economically effective from the aspect of the
expected result. Expected risks can be a manageable level as well.

42

43
Definition of Emergency Management Information System
5.1. Overview of EMIS
5.1.1. Conceptual Model
The conceptual model of Emergency Management Information System will unify one emergency
number, ‘110’ instead of the current many emergencies number, Police Patrol ‘110’, Firefighting
and Ambulance ,’119’ and Motorcycle patrol,’120’ and others.
Figure 0-13: Municipal Emergency Operation Center
5.1.2. System Process Definition
EMIS is largely consists of Integrated Reporting, Integrated Management, Integrated
Dispatching, and Radio and Telecommunication Infrastructure needed for said purpose, and the
required tools, vehicles, etc. for emergency situations.
The work process required for the task is being able to receive mobile phone, phone,
SNS/Messenger, Email, Fax, etc. reports. And to send report information to police patrols,
firefighters, and PAC and others for information regarding dispatch and management, and
necessary resources for on-site duties. Being able to send back and forth the necessary
information is the key to this technology.

44
Also, statistics systems automatically register disasters by type, time, etc. and store them based
on city, province, etc. for later evaluation or searches.
CCTV installed on site can show incident/accident on monitor at the site, and besides showing
the on-screen imaging, can check the validity of an emergency report by connecting the CCTV
with Call Taking System to view the CCTV from the caller’s angle.
Video images sent from a site are the result of Video Analysis which analyzes the contents, also
connected to the Wanted Persons’ Information System, and uses the analyzed data to identify
persons or disasters.
Automatic Vehicles/Person Location Tracking System ability can help identify stolen or lost
vehicles, and help track them efficiently.
Related department personnel could use Smart Phone to bring up images of wanted persons or
view video clips stored in the Data Center or live CCTV feedback, or to disseminate information
to citizens with Smart Phone for efficiency.
The purpose of the EMIS is to Identify disasters or persons, Prevent disasters or incidents, and
Respond quickly to said possibilities. And at the event of successful closing of an
incident/disaster, provides Mitigation solutions for the future.
The picture below shows the standard procedure at the event of an emergency/incident:

45
Figure 0-14: Business Process of Municipal Police Call and Command Center
The entire process can be divided into 12 subsystems. The 12 are: CTS (Call Taking System),
CADS(Computer Aided Dispatch System), GIS (Geographic Information System), DTS
(Dispatch Taking System), IMS (Information Management System), RaSS (Report and Statistics
System), AVLs/APLs (Automatic Vehicles/Person Location Tracking System), SCS
(Surveillance Camera System), VNPDS (Vehicles Number Plate Detection System), WCMS
(Wanted Car Management System) , MDTs (Mobile Data Terminal System) and VAS (Video
Analytic System). The processes linked to each of the 12 subsystems are as follow.
5.1.3. Business Process
EMIS can support to command and control through all process of disaster management such as
fire, crime, man-made and natural disaster, etc. This system has the emergency call handling
module that uses various reporting channel, makes quick dispatch command, automatic
disaster situation transfers and field control such as radio communication and multimedia data.
Here is the EMIS workflow from the moment when an emergency call comes in to the mission
completion.

46
§Automatic dispatch team
organizing
§Move/standby planning
§GIS-based dispatch
support
Dispatch
Team Organizing
§ Dispatch a team
§ Control transfer
Dispatch
Command
Field Control§ Disaster
monitoring camera
§ Integrated wireless control
Related Gov.
Pub. Offices
Address Info.Address Info.
• Interface with surveillance
cameras to get road condition
Emergency
Call • ACD Switch
• CTI Server
• ARS Server
• Recording Device
Disaster Site
• Commanding
Vehicle at site
Station/branch
Command receipt
• AVL
• Integrated wireless control
• Call center
• Disaster monitoring cameras
§ Caller location Identification
§ Display Disaster area
Call Taker
§ Au
org
§ Mo
§ GI
su
Dispatch
Team Organizing
§ Au
org
§ Mo
§ GI
su
Dispatch
Team Organizing
Dispatch
Team Organizing
Dispatch
Team Organizing
D
Co
D
Co
D
Co
D
Co
monitoring camera
monitoring camera
Field ControlField Control§ Disaster
monitoring camera
Related Gov.
Pub. Offices
Related Gov.
Pub. Offices
Address Info.Address Info.Address Info.Address Info.
• Interface with surveillance
cameras to get road condition
Emergency
Call
Emergency
Call
Emergency
Call • ACD Switch
• CTI Server
• ARS Server
Disaster Site
• Commanding
Vehicle at site
• ACD Switch
• CTI Server
• ARS Server
Disaster Site
• Commanding
Vehicle at site
Disaster SiteDisaster Site
• Commanding
Vehicle at site
Station/branch
Command receipt
• AVL
Station/branch
Command receipt
Station/branch
Command receipt
• AVL
• Call center
Call Taker
• Call center
• Call center
Call Taker
Call TakerCall Taker
Figure 0-15: EMIS Workflow
Call Taking
As there are various ways to report an incident, such as with photographs, voice, txt, etc. the
system enables the reporting media and integrate and register the reports in a platform.
Incident/disasters are saved based on the type.
Dispatch Command
Incident/disaster registration uses caller’s location as basis for dispatching available personnel,
equipment, and vehicles. The incident/disaster location, contents, etc. are sent via voice,
image, and txt to the dispatch resource.
Disaster Management
Sent information of incident/disaster and dispatch resources’ activities are reported, and
dispatch resources report directly to the Command and Control Center. The Command and
Control Center may decide to send more resource depending on the report. Dispatched
personnel continue to report after case has been closed.

47
Dispatch Taking
To respond to incident/disaster dispatcher makes a dispatch command to patrol stations
closest to place of incident. Patrol station closest to place of incident regularly report after
receiving command.
Information Management
Call taking, Dispatch Command, Disaster Management, etc, manage sensitive information
related to vehicles, equipment, and wireless receptors and also managers, related
departments, SOP and buildings.
Statistics Report
Generates statistical information based on daily, monthly, or yearly activities, and provide
saved information in accordance to need. And also provides data of cities/provinces to the
Ministry of Government or Police Department automatically.
Vehicle/Police Station/Motorcycle Location Tracking
Police, firefighting, ambulance, motorcycle, etc., dispatch-available resources have GPS
system installed for tracking them in real-time, and display information on GIS map.
Vehicles Number Plate Detection System
Vehicles Number Plate Detection System uses CCTV installed at crime-frequent areas or
main roads in order to track wanted or stolen vehicles.
On-Site Reporting
On-Site Reporting uses MDTSK Smart Phone, Smart Tab, etc., to provide information for
incidents occurred at scene or wanted cars or vehicles.
Traffic and Crime Monitoring
CCTV could be placed at crime risk areas or main roads to get live imaging feedback, and
send the information to monitoring station for data.
Video Analytic System
Video Analytic System uses video feedback of CCTVs, installed by various organizations such
as the police, and send data to concerning organizations for information regarding wanted
persons or vehicles.

48
Crime Map
Crime Map can integrate existing information with GIS to show areas in which crimes
frequently occur, and enable solutions to come from location-oriented strategies.
Fingerprint Registration
Enables using a device to match fingerprint in question to wanted persons or vehicles through
Command and Control Center.
Data Center
Manages all information related to police, firefighting, ambulance, and other organizations’
activities, and process video and incident/disaster management information, for later use.

49
5.2. Definition of System Application and Implementation(System
Architecture)
5.2.1. System Configuration
Here are the system and network configuration of EMIS in La Paz, El Alto, Cochabamba, and
Santa Cruz cities. There is one municipal emergency operation center in 110 RP HQ, and
subsidiary stations of Police, Fire and PAC in each La Paz, El Alto, Cochabamba and Santa
Cruz cities. The numbers of stations and other equipments and facilities will be specified at the
procurement consulting.
Figure 0-16: EMIS System Configuration
There are the identical hardware/equipments and application software in La Paz, El Alto,
Cochabamba and Santa Cruz cities. The surveillance and traffic monitoring camera system will
be installed in La Paz, El Alto, Cochabamba and Santa Cruz cities. Any numbers or illustrated
numbers by pictures in the system configuration are not specified yet. Detailed specification of
the equipments and applicable work scope will be determined at the stage of procurement
consulting. The above configuration is a reference plan for the first phase of EMIS in Bolivia.

50
5.2.2. Network Configuration
Figure 0-17: EMIS Network Configuration
The network configuration above is based on the proposed EMIS for La Paz, El Alto,
Cochabamba and Santa Cruz cities. One IP-PABX each HQ and its related equipments enable
the call takers and dispatchers to take all emergency calls from the citizens. Detailed
specification of the network equipments and other hardware will be determined at the stage of
procurement consulting. The above configuration is a reference plan for the first phase of EMIS
in Bolivia.

51
5.3. Construction of Municipal Emergency Operation Center Plan
5.3.1. Municipal Emergency Operation Center Overview
The integrated municipal emergency operation center of Crime, Fire and Ambulance and
Disasters is needed in La Paz, El Alto, Cochabamba, and Santa Cruz cities. A disaster
management room is also need in each headquarters in La Paz, El Alto, Cochabamba and
Santa Cruz cities. The specifications of the municipal emergency operation center such as
dimension of the whole space and layout would be specified the following.
Here are layout example of the Integrated Municipal Emergency Operation Center for
references:
Figure 0-18: Municipal Emergency Operation Center Floor Plan
The space and composition to be required in Municipal Emergency Operation Center for references:
Department Department of Police of La Paz, El Alto, Cochabamba and Santa Cruz Cities
Usage Municipal Emergency Operation Center

52
Required Space 511.54 ㎡
The required room composition and space to be required in Municipal Emergency Operation Center
for references:
Category Size Remarks
Call Taking and
Command & Control Room
120 ㎡
10 Call Takers and 10 Dispatchers and
1 Supervisor, 12 Projection
Briefing Room 60 ㎡ 2 Tables and Projector
Disaster Management Room 120 ㎡ 2 tables and 2 Dispatchers
Surveillance and Traffic Monitoring
Room
150 ㎡
5 Operators and 1 Supervisor, 24
projection
Chief Room 29.04 ㎡
General office 58.35 ㎡
Data Center 80 ㎡
Server Racks, Network and
Communication Deives
Pantry and Guest 80 ㎡

53
The required call and commander desk sketch to be required in Municipal Emergency Operation
Center for references:

54

55
The Layout samples of the Command and Control Room in Municipal Emergency Operation Center
is the following;
Figure 0-20: Disaster Management Room and Dispatcher’s Console Plan
5.3.2. Consideration of Construction and Interior of Municipal Emergency
Operation Center
A detailed Interior and Construction will be made by procurement consultants considering the
current building infrastructure and plans of Police, Fire and PAC of La Paz, El Alto,
Cochabamba and Santa Cruz cities. Here are some basic considerations for the construction
and interior:
Figure 0-19: Municipal Emergency Operation Center Interior Plan
Conferenence Room Layout Operaters’ Console

56
l Access floor is designed to streamline data network lines, power lines, and cooling water
pipelines, and fire protects systems and equipment from vibration, tilting, static electricity, and
other pollutants
l Interior scope of the Municipal Emergency Operation Center is limited to ceiling, wall,
furniture, and illumination construction works
l Front of main data center will be finished in harmony with video equipments
l Construct base materials and finish materials of wall election precisely in compliance to
verticality and horizontality of wall election
l Increase level of safety by using inflammable and fire proofing materials as wall finish
materials
l Compose surrounding wall election to be harmonious to the front wall election
l Install wall election at necessary places considering theft-protection performance
l Consider materials take-in and human movement lines
l Operator console shall be manufactured and installed in environment friendly and
ergonomically appropriate by considering fatigue of works, sitting direction, and movement
line
l Illumination equipment of operation room shall consider indirect illumination considering
fatigue of eyes and shall be installed to be able to monitor video equipments in the front
Material and Equipments for Municipal Emergency Operation Center
Here are some basic material and equipments for the considerations of the construction and
interior of the main operation rooms:
Command and Control Room
Table 0-9: Call Taking and Commanding Room Interior & Equipment
Item Required Specifications
Interior Construction
for call taking &
commanding room and
briefing room
l Building Work
Straight Joint
Field Curing
Temporary Electricity
Temporary Telephone
Inside Scaffold
Site Rearrangement
completion Cleaning
Emptying Waste Materials(2.5t)

57
l Floor Construction
Carpet Tile
Grill Construction(600*600)
Floor Outlet
l Wall Construction
Wall Frame
Pattern Wood
Door
Mosaic Tile
A,PANNEL
Reinforcement Door Frame
Reinforcement Door
Hinge
Door Knob
Fittings
Reinforcement glass
S,ST grill
Blackout Curtain
Vertical Blind
Roll Screen
NON-NEON
DISPLAY(landscape architecture)
Projection System
Projection Monitor( LFD 42 inch)
Base unit & Stand(50 inch)
RGB Matrix Switcher
PC Interface
NT-Wall Controller(Including management software)
Main Controller (Including management software)
Monitoring PC
Projector & Electrics
Screen
LCD PROJECTOR(1024*768,3600ANSI)
LCD PROJECTOR Structures
Electrics Screen (Built-in Roll Screen)
Public Address A/V Matrix

58
Equipments for
Conference in briefing
rooms
Audio Mixer
AMP
Radio Capacitor Microphone System
Microphone
A/V Rack

59
Disaster Management Room
Here are some basic material and equipments for the considerations of the construction and
interior of Disaster Management Room:
Table 0-10: Disaster Management Room Interior
Item Required Specifications
Building Work
Straight joint
Field curing
Transport
Temporary electricity
Temporary telephone
Inside scaffold
Site rearrangement
Completion cleaning
Emptying waste materials(2.5t)
Floor Interior
Carpet tile
Grill installation
Floor outlet
Wall Interior
Wall Frame
Veneer
Door
Mosaic Tile
A,PANNEL
Reinforcement Door and Frame
Hinge, Door Knob, Fittings
Reinforcement glass
S,ST Grill
Blackout Curtain
Venetian Blind
UPS
Capacity: 40KVA,
1hr Power Backup
Battery Capacity 40CELL
Construction and Electricity Building Included
Air-con. air-conditioner(99.174m²)

60
Construction and Electricity Building Included
Surveillance and Traffic Monitoring Room
Table 0-11:Surveillance and Traffic Monitoring Interior
Category Specification
Interior Flooring, Ceiling, Walling, Electrics Cabling
Furniture Console Desk
Chairs
Cabinet
Table
Table chairs
Electrics Materials and Cables 600 V cables
MDF
Grounding
Etc
UPS 100KVA
In/Output Voltage :3Ph 380/220VAC 60Hz
3 Module System
Battery 30 Min : ESG 12V 200AH
Fire Protection FM-200 Cylinder
FM-200 Packcage
SOL Tank
Sirens
Horn Speaker
Fire and Smoke Sensor
Thermo-hygrostat Indoor Unit : 10R/T (5R/T Dual), Air-cooled & down flow
Outdoor Unit : 10R/T, Air-cooled condenser
Access Control System - PC
- Reader
- Converter
- RF card
- Electric Magnetic Lock

61
- Interphone
- CCTV
- Admin S/W

62
5.4. Emergency Management System Plan
5.4.1. Application System
A. Sub-System Overview
EMS consists of several sub-systems for successful operation for types of emergency cases.
There are three systems categories based on function of the systems. They are Integrated Call
Taking, Integrated Command & Control, and Integrated Disaster Management. Those
Application will apply to Data Center, Disaster Management Room, Command & Control Room
and Patrol Vehicles to manage the emergency situation.
Figure 0-21: EMS Application Software
3.4.2 Common Base Module
Location Information System
The Location Information System provides information such as the location of the caller, the
telephone number and the case to organizations such as the 110 Municipal Emergency
Operation Center to enable dispatch command according to the location.
When the telephone number of the caller is received, the location information service system

63
searches for the stored address based on the caller’s telephone number and sends it to the
110 call receiving system. Using this location information, it selects the dispatch command
organization and informs of the reported case.
Figure 0-22: Location Information Service Diagram
The key functions of this system are as follows:
Telephone directory management
Cell location information management
Geo Code management
Caller information management
Location information search history management
User management
Integrated Security GIS DB System
The Geographic Information System manages the data on geography and also manages the
common geographic information such as new buildings and roads to service the Public
Security System. It also stores Crime Map or caller’s location, site location, CCTV location,
vehicle location and police officer’s location to ensure the smooth response and prevention of
cases.

64
The GIS system sends the information registered by the 110 Municipal Emergency Operation
Center or the information on major buildings, government agencies, areas of jurisdiction,
addresses or lot numbers that are required by the public security and safety related
organizations to the relevant system or organization.
Figure 0-23: Integrated Security GIS DB Service Diagram
The following key functions are needed:
Map registration and editing
Map Information search
Interface with AVL/APL
Interface with the Dispatch System
GIS Data’s sync function of the related organizations
Video Retrieval and Analytic System
The Video Retrieval and Analytic System is installed by a public security and safety related
organization, which integrates and manages the CCTV information. If a criminal or suspected
vehicle is found, it interfaces with the CCTV operated by related organization to quickly search
and find the stored CCTV information.

65
For this, the CCTV formation used by each public security and safety related organization
should be meeting the industrial standard.
The interface efficiency between the CCTV systems to be introduced needs to be increased by
selecting a standard which ONVIF supports with the current digital CCTV as basis.
The Video Retrieval and Analytic System integrates the CCTV installed at the Public Police,
Traffic Police, and Border Police with the Data Center Service, and it searches the wanted
video and analyses it from the integrated storage to find the criminal and wanted vehicle.
Figure 0-24: Workflow of Video Retrieval and Analytic System
The key functions are:
Integrated Video Management
Facial recognition
Search for similar persons
Search for similar vehicles
Recognize and search for vehicle types, color, number plates

66
Multi-Channel (Media) Incident Call Management
Overview
Along with the development of information communication technology, the tools for recognizing
cases have become diversified. The 110 service needs to meet the demand for more diversity
changing from a general phone or mobile phone based voice service to a service that better
fits into the recent mobile and Internet environment.
As such the services provided by the public security and safety related organizations should
also follow the requirements of the recent communication environment to provide customized
security services for the individuals or families and embrace the new reporting media.
These new reporting media should enable reporting via SMS or images that are sent from
mobile phones, or video clips that work in a 3G environment as well as reporting through apps
that are sent from smartphones.
Also, with the development of sensor technology fire, intrusion into housings or vehicle
collision accidents can be reported with automated technology without the intervention of
people just using sensor technology.
The development of the technology for analyzing CCTV video enables the application of
analytical technology for facial recognition, motion detection, vehicle type recognition and plate
number recognition to raise alert in case of a dangerous situation or a wanted vehicle is
detected.
System Configuration
Currently, the 110 Municipal Emergency Operation Center registers cases reported via fixed
phones and mobile phones and sends information on the registered case to the related
organization that gives the dispatch command using its own resources.
However, currently, only voice calls are registered to handle cases.
The NG110 System not only registers voice calls, but also images, sensors, video calls and
sends the information to the dispatcher.
The dispatched vehicle on site or the patrol vehicles can receive images and video information
of the cases in addition to the voice information for response.
The NG110 system configuration is composed of an integrated multimedia call receiving
system, a recorded voice message, a recording system and a call distribution system that
sends the information to the different public security and safety related organizations; the
public security and safety related organization registers the case and give the dispatch
command; a NG110 system based dispatcher system and a dispatch command receiving
terminal system to receive the information on the case for the dispatched vehicles are needed.

67
Figure 0-25: System Configuration of NG 110 System
Key Functions
Multimedia Reporting System: SMS Interface, MMS Interface, Switchboard Event Interface,
Web-based Reporting Interface, Application Program Service for Smartphones, SNS
Interface, SMS-based OPEN API reporting, Interface with Breaking News Equipment for
Fire Reporting
Multimedia Distribution System: Distributing integrated reports, Managing call information,
Acquiring location information, Managing call response information
Recording: record voice of caller
Command and Control Module
Call Taking System (CTS)
Call Taking System (CTS) manages call and phone status through IP-PABX interface, displays
caller information such as call number and enables call taker to input additional caller
information which is necessary for dispatch so this information will be transmitted to dispatcher
desk (CADS: Computer Aided Dispatch System) and be bases for dispatch teaming on
dispatcher desk.
When call taker inputs caller information on the phone, this system provides basic and
appropriate questions that he or she has to ask to caller according to SOP.

68
CTS can handle various kinds of calling channel not only the basic ones, fixed phone and
mobile phone but also SMS and image taken by mobile phones. However the expansibility
depends on the country’s infrastructure.
CTS GIS
Digital Phone
• Map Browsing
• Search by address, name, etc
GIS
Integration
Dispatch Desk
CADS GIS
Digital Phone
Call Taking System
• Call Control & Phone Status
• Display Caller Information
• Incident Registration
• Address & Building Search
• Appropriate Station Assignment
Fixed phone
Mobile phone
SMS
Call Taker Desk
CTS GIS
Digital Phone
CTSCTS GISGIS
Digital Phone
• Map Browsing
• Search by address, name, etc
GIS
Integration
Dispatch DDispatch D
CADS
Digital Phone
CADSCADS
Digital Phone
Call Taking System
• Call Control & Phone Status
• Display Caller Information
• Incident Registration
• Address & Building Search
• Appropriate Station Assignment
Fixed phone
Mobile phone
SMS
Fixed phoneFixed phone
Mobile phoneMobile phone
SMSSMS
Call Taker DeskCall Taker Desk
Figure 0-26: Call Taking System
Computer Aided Dispatch System (CADS)
Computer Aided Dispatch System (CADS) is the core of whole system because it covers most
operation area from incident registration (after call receiving in CTS) to dispatch and
monitoring. And this performs each function on the basis of integration with Geographic
Information System (GIS) so user feels using only one application regardless using two
systems.
This system provide dispatchers with several information which are useful for dispatch teaming
such as jurisdiction police station for the registered incident, the nearest police stations from
incident location and the nearest patrol cars with each items’ location on the digital map so
faster response and dispatch than before system implementation are possible.

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safe city system in Bolivia