Full stack CRM for your mobile apps. Enabling you to keep track, reduce help tickets, and provide exceptional customer support.

1. Full stack CRM for your mobile apps
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2. BRING CUSTOMER SUPPORT RIGHT INTO YOUR APP
Make it easy for your users to contact you with in-app messaging.

3. BRING USERS BACK INTO YOUR APP
Have a direct line of communication with your users
using in-app and push notifications.

4. SOLVE COMMON PROBLEMS BEFORE THEY BECOME ISSUES
With in-app native and searchable FAQ, Helpshift enables users to self-
serve and deflect up to 90% of incoming ticket volume.

5. PERSONALIZE YOUR CUSTOMER SUPPORT BASED ON USER’S LANGUAGE
Our knowledge base is fully internationalized, allowing you to automatically
cater content based on your player’s language preferences.
Our SDK supports 34 languages out of the box

6. DIVERT NEGATIVE RATINGS AS PRIVATE FEEDBACK
Enable your users to send you feedback privately via Helpshift instead of
posting them in the app store.

7. DON’T INTERROGATE YOUR USERS, PROVIDE SOLUTIONS INSTEAD
Helpshift collects necessary device and diagnostic information, helping agents
resolve customer issues up to 70% faster.
Key benefits
• Get detailed user device, app and
location information
• Use data intelligently to reduce time
to first response

8. GET A STEP-BY-STEP VIEW OF USER ACTIVITY
Key benefits
• Helps product managers better
understand how users interact with
the app
• Makes it easier for QA Engineers to
reproduce customer problems
Track what a user was doing in the app, right before they
contact customer support.

9. GET A 360° VIEW OF YOUR USER
With Helpshift you can collect real-time data about how your users are
interacting with your app.
Custom metadata allows you to pass key-value pairs of useful data to track relevant user information.

10. ANALYTICS
Get a pulse of how users are interacting with in-app support. See metrics on
how many users open help, self-serve or file tickets.

11. ADVANCED ANALYTICS
Get complete insight into your support team’s performance.

12. ADVANCED ANALYTICS
Track how users are interacting with your knowledge base.
Understand which content is working better for your users and what needs updating.

13. ENABLE YOUR TEAM TO GET MORE DONE
Helpshift’s custom workflows and team management features allow your
team to better organize and manage large ticket volumes.

14. WEB & EMAIL SUPPORT
Helpshift provides you with a fully customizable web support so your
users can contact you on the web and also, over email.
Embeddable Web Support Email Support

15. START ENGAGING WITH
YOUR USERS NOW
helpshift.com