Helpshift is a full-stack CRM that allows game developers to provide in-app customer support through messaging, notifications, and a searchable FAQ. It collects diagnostic information to help support agents resolve issues faster, and provides analytics on player interactions with support to optimize the experience. Helpshift's tools are designed to improve engagement between developers and players.

1. Full stack CRM for your mobile games
Trusted by

2. BRING CUSTOMER SUPPORT RIGHT INTO YOUR GAME
Make it easy for your players to contact you with in-app messaging.

3. BRING PLAYERS BACK INTO YOUR GAME
Have a direct line of communication with your players
using in-app and push notifications.

4. SOLVE COMMON PROBLEMS BEFORE THEY BECOME ISSUES
With in-app native and searchable FAQ, Helpshift enables players to self-
serve and deflect up to 90% of incoming ticket volume.

5. PERSONALIZE YOUR CUSTOMER SUPPORT BASED ON PLAYER’S LANGUAGE
Our knowledge base is fully internationalized, allowing you to automatically
cater content based on your player’s language preferences.
Our SDK supports 34 languages out of the box

6. DIVERT NEGATIVE RATINGS AS PRIVATE FEEDBACK
Enable your players to send you feedback privately via Helpshift instead of
posting them in the app store.

7. DON’T INTERROGATE YOUR PLAYERS, PROVIDE SOLUTIONS INSTEAD
Helpshift collects necessary device and diagnostic information, helping agents
resolve customer issues up to 70% faster.
Key benefits
• Get detailed player device, app and
location information
• Use data intelligently to reduce time
to first response

8. GET A 360° VIEW OF YOUR PLAYER
With Helpshift you can collect real-time data about how your players are
interacting with your app.
Custom metadata allows you to pass key-value pairs of useful data to track relevant player information.

9. ANALYTICS
Get a pulse of how players are interacting with in-app support. See metrics on
how many players open help, self-serve or file tickets.

10. ADVANCED ANALYTICS
Get complete insight into your support team’s performance.

11. ADVANCED ANALYTICS
Track how players are interacting with your knowledge base.
Understand which content is working better for your players and what needs updating.

12. ENABLE YOUR TEAM TO GET MORE DONE
Helpshift’s custom workflows and team management features allow
your team to better organize and manage large ticket volumes.

13. WEB & EMAIL SUPPORT
Helpshift provides you with a fully customizable web support so your
players can contact you on the web and also, over email.
Embeddable Web Support Email Support

14. START ENGAGING WITH YOUR
PLAYERS NOW
helpshift.com