Overview of the various components which make up the program: Performance Management Agreements/Innovation Lab/CincyStat/ and Open Data Cincinnati

2. Office & Initiative Created in 2014
• Council approved funds for the creation of the
Office in October 2014
• Chief Performance Officer started in
November 2014
• Office officially launched May 27, 2015

3. “Best Managed Local Government in the
Country”
• Goal: Use initiatives to be the best managed local
government in the country by using our resources
better, faster, and smarter
• The office will have a cumulative impact that pays for
itself over time via:
– Improved quality of customer service and reduce
turnaround times
– Direct cost reductions
– Revenue enhancements
• Efforts will not be perfect but the impact will grow
and evolve over time

4. Comprehensive, Fully Integrated Approach

5. Specific Initiatives
• Establish the Office of Performance & Data Analytics to develop and lead
performance initiatives
• Strategic Planning and setting administrative priorities
• Performance Management Agreement with each director to set priorities
and expectations
• Outcome Based Budgeting for tying priorities and performance to funding
recommendations
• Innovation Lab for process streamlining (think LEAN and six sigma)
• Bi-weekly CincyStat performance management sessions
• Open Data for posting municipal datasets to the public
• Predictive Analytics to apply data science tools to increase effectiveness

6. Office Officially launched May 27th, 2015

7. FY16 Performance Agreements
Complete
• Agreements published in the FY16 budget
recommendations
• 100 department level priority initiatives
identified
• Over 1500 initial data points identified for
regular collection and reporting by city
departments

9. Launch Innovation Lab
• Collaborative facility to help
re-design and streamline
municipal processes to deliver
better, faster, cheaper, and
smarter service.
• Identify & scope projects prior
to event.
• Facilitators used to help apply
lean & six sigma principle to
reduce waste

10. Innovation Lab Projects
Streamlining Building Permit Review & Approvals
• Reducing City approval time in half from 10.5 weeks down to 3-
5 weeks
• Conducting permit fee analysis to ensure fees are competitive
and target fee increases towards complicated projects in order
to add resources devoted to streamlining inter-agency
coordination
Eliminating Utility Bill Late Penalties
• On track to eliminate $133,000 in annual late
fees by processing and paying utility bills quickly
$133,403
$40,943
$0
$-
$20,000.00
$40,000.00
$60,000.00
$80,000.00
$100,000.00
$120,000.00
$140,000.00
CY2014 CY2015 YTD CY2016 Projected
Utility Bill Late Fees
Performance & Data Analytics – Innovation Lab

12. • CitiStat is a leadership strategy to mobilize city
agencies to produce specific results.
• It is based on a series of regular, periodic
meetings with the City Manager and leadership
team and each city department’s leadership.
• The meetings use data to analyze past
performance, set new performance objectives,
and examine overall performance strategies.
What is CitiStat?

13. • Modeled after a similar program in New York City, the Baltimore
City Police Department initiated weekly ComStat meetings to
improve crime-fighting efficiency.
• CitiStat represents the extended application of the same basic
principles to the management of all municipal functions.
• First Meeting in Baltimore held on June 29, 2000
• Since then cities, counties, states across the country as well as
federal agencies have launched stat programs
Very Brief History of “Stat”

14. 1. Accurate and timely intelligence shared by all
2. Effective tactics and strategies
3. Rapid deployment of resources
4. Relentless follow-up and assessment
CincyStat Tenets

15. CincyStat in
Action

16. Service Requests by Category
Category # Created # Closed Average Time to Close
Special Collections 15077 15075 12.84
Tires 1502 1502 4.18
Animal collection 1040 1040 3.17
RTC Trash 2906 2906 1.35
RTC Yard 1628 1628 1.15
Potholes 3982 3982 3.76 days
Slippery Streets 1574 1574 1.15
Graffiti 1155 1116 16.01
Illegal Dumping 487 454 29.93
Tall Grass/Weeds 522 506 116.96

17. Commercial
Total
Apps
# of Applications
1+ Revisions Total Revisions
Total Revisions
to Applications
Ratio
Alterations 785 328 550 70%
Plumbing Permits 776 0 - 0%
Fire Protection Systems 615 113 123 20%
HVAC 418 30 37 9%
Repair 273 15 19 7%
Signs 223 68 74 33%
Misc. Structures 219 27 38 17%
Elevator Permit 122 0 - 0%
Wrecking 88 0 - 0%
New Building 51 38 80 157%
Addition 43 35 68 158%
Excavation/Fill 21 11 17 81%
Parking Lots 13 9 12 92%

18. Open Data Portal launched April 22
Data.Cincinnati-oh.gov

19. 29 Datasets Posted for Public
Consumption

20. Recognition
• “The City of the Future is in Ohio” - Susan Crawford –
Professor at Harvard Law and Author of The
Responsive City. Medium.com 4/27/15
• “Cincinnati Sprints to Reform Its Development
Approval Processes” – RouteFifty.com 5/5/15– A
national publication targeted towards state and local
government officials.
• “City’s Innovation Lab aimed at problem solving” –
Cincinnati Enquirer 5/12/15
• “Here's how Cincinnati's city leaders are using big
data to slash red tape” – Cincinnati Business Courier
6/24/15
July 15-16, 2015 20