This presentation will be showing different kinds of effective communication.
Also the barriers to effective communication will be explained and different techniques with writing for effective communication.
Verbal communication: verbal communication is what we say and how we say it. Bad communication can lead to lost time and not getting jobs done efficiently and effectively. Clarity of speech, remaining calm and focused, being polite and following some basic rules of etiquette will all aid the process of verbal communication. Having these skills will help with your team work skills, making working in a team much more easier perform. This will be due to you being able to get across what you want to say.(sharing ideas).
Listening skills: is simply how we interpret both the verbal and non-verbal messages sent by others. By having good listening skills you can develop better understanding of assignments and what is expected of you. By having a clear idea of what you are being asked to do then you can complete work correctly. Being able to listen will help build relationships between employers and other work colleagues. Having good relationships between each other will allow supporting and team work skills.
Lip reading: Lip reading is 'seeing the sound of speech' – the movements of the lips and the tongue, together with facial expression and body language are all clues for the Lip reader. The Lip reader will also observe the syllables, the natural flow, the rhythm and phrasing and the stress of speech. Yes. Having a hearing loss makes speech sounds quieter, distorted or both. Lip reading is invaluable, it will help considerably in 'receiving' the message. Learning to Lip read not only helps with communication but improves self confidence. If there is someone in your work place that has bad hearing you can still get jobs done as they can understand what you're saying.
Sign language: sign language (also signed language or simply signing) is a language which, instead of acoustically conveyed sound patterns, uses manual communication and body language to convey meaning. This can involve simultaneously combining hand shapes, orientation and movement of the hands, arms or body, and facial expression to fluidly express a speaker's thoughts. It is important if you’re deaf to be able to use sign language and for your employer to know it too so you can still work normally.
Body language: Consider how your perceptions of people are affected by the way they sit, walk, stand up, or hold their head. The way you move and carry yourself communicates a wealth of information to the world. This type of nonverbal communication includes your posture, bearing, stance, and subtle movements. An example of this could be when you are trying to have a conversation with someone and they’re not facing you and looking away at something else the message may not get across effectively. Having good body language in an interview (sat up straight, slightly forward) will show that you are confident and interested rather than you caving in showing that you're nervous or anxious.
Intonation: In linguistics, intonation is variation of spoken pitch that is not used to distinguish words; instead it is used for a range of functions such as indicating the attitudes and emotions of the speaker, signalling the difference between statement and question, and between different types of question, focusing attention on important elements of the spoken message and also helping to regulate conversational interaction. A teacher for example may use intonation to show the pupil that theyre angry they are not getting on with there work. Using intonation can change how a person reacts, sometime it might be positive and sometimes negative.
Eye contact: Since the visual sense is dominant for most people, eye contact is an especially important type of nonverbal communication. The way you look at someone can communicate many things, including interest, affection, hostility, or attraction. Eye contact is also important in maintaining the flow of conversation and for gauging the other person’s response.
Facial expressions:The human face is extremely expressive, able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures.
Language: Clearly, language and linguistic ability may act as a barrier to communication. However, even when communicating in the same language, the terminology used in a message may act as a barrier if it is not fully understood by the receiver(s). For example, a message that includes a lot of specialist jargon and abbreviations will not be understood by a receiver who is not familiar with the terminology used. Different cultures and regions may find some things offensive that other places don’t. also if companies over seas work together, by people speaking different languages then people will not be able to understand what they’re saying.
Distractions/lack of concentration:Trying to listen to more than one conversation at a time, this includes having the television or radio on while attempting to listen to somebody talk; being on the phone to one person and talking to another person in the same room and also being distracted by some dominant noise in the immediate environment. This causes a barrier as if you are speaking to one than one person for example one person on the phone and someone else at the same time, you will not receive all the information from each person. The information could be of high importance and you may miss it by not listen to each person at a time.
You are not interested in the topic/issue being discussed and become bored. For example a student at school may be studying a subject at A-level and sometimes there may be a topic that they need to learn as its part of the criteria, however if they are not engaging and are not interested then they may not have all the information they need to complete the exam.
Feeling unwell or tired, hungry, thirsty or needing to use the toilet. All of these things create a barrier to effective communication because when we’re hungry or thirsty we lose concentration rapidly. This is because being dehydrated causes our brain to shrink, so it doesn’t allow us to absorb as much information. This can stop useful information from being taken from the speaker. Making sure you have a good amount of hours sleep and food and a drink in the morning before going to work is crucial as it supplies us with energy for the day.
closed:A closed question usually receives a single word or very short, factual answer. These closed questions can give precise answers however they can also not give much information. The replies to closed questions would be things such as “yes”, “No”.
Open: Open questions allow for longer answers. They usually begin with what, why, how. An open question asks the respondent for his or her knowledge, opinion or feelings. Questions such as “how was the party” will allow for a much longer answer and also one that flows better. These longer answers may lead to the respondent asking another question back, this allows a flowing conversation. Using open questions instead of closed questions means that people are more likely to share their feelings/ opinions on a topic and also you can retrieve more amounts of information which could be useful when trying to complete something at work.
Probing questions: Asking probing questions is another strategy for finding out more detail. An effective way of probing and getting more detail is by using the 5 w’s (who, what, when, where, why). Also by asking for examples of something that someone has said, it can help you to make something clearer. Probing questions are good for gaining clarification to ensure you have the whole story and that you understand it thoroughly. For example in an interview this technique could be used to retrieve more information from the interviewee.
Emoticons: are emotional icons for messaging. Also known as "smileys", these modern-day shapes are used to add emotion and style to email. Emoticons, when used well, can add the subtleties of vocal inflection, facial expression, and body language to a written note. Emoticons can also show someone what kind of mood you’re in. however they have to be used wisely and are only appropriate for some things and not others. For example it would be highly inappropriate to use for work as it doesn’t give a professional view, but would be fine when texting/emailing friends and family. But would typically not be used with something of high importance.
Note taking:The ability to take effective, meaningful notes is a crucial skill. Not only do good notes help us recall facts and ideas we may have forgotten, the act of writing things down helps many of us to remember them better in the first place. There are many methods to taking down notes such as mind maps and outlining. By just seeing notes it allows you to not take in masses of information at once but allows enough detail to be able to complete thing such a revision or a project.
Proofreading: Proofreading means examining your text carefully to find and correct typographical errors and mistakes in grammar, style, and spelling. Reading out loud can be helpful for spotting run-on sentences, but you'll also hear other problems that you may not see when reading silently. By proofreading before you send an email or letter for example will show that you have taken time and effort to make it perfect but also so the correct message is conveyed to the receiver/reader.
Spell checking: Before saving or sending a document it is a good idea to spell check all of your work. You can do this by reading over the document or you can do it electronically on whatever programme you are using on the computer. By having everything spelt correctly again will allow for effective communication as the reader will know what you have written and what the message is conveying.
