This document contains questions and answers related to a BIS 375 Final Exam. It includes multiple choice, true/false, and fill-in-the-blank questions about concepts like returns to scale, service level agreements, traditional business environments, interoperability, core enterprise applications, and threats to e-business like spoofing. Additional questions cover topics such as justification of infrastructure investments, multichannel approaches, categories of established e-commerce products, metrics for measuring tangible and intangible costs and benefits, and strategies used by companies like Dell and Sears.

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In this paperwork of BIS 375 FinalExam you will find the
answers on the next questions:
1. Explainthe concept of Returns to Scale as it applies to
electronic commerce and physicalbusinesses.
. What is a Service Level Agreement and how can it be used
in e-Business?
3. A traditionalbusinessenvironment in a physical buildingis
called a
4. Interoperabilityrequires standardizationin four
dimensions
5. Which of the followingare core enterprise applications
that exist within Business-to-Business (B2B) e-Markets?
6. Networks are kept safe from typicale-Business threats
such as spoofing and
Business - Management
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the
statement is false.
1)
Purchasing a new server is an example of an infrastructure
investment.
2)
Publishers have elected to sell books through online
companies like Amazon.com, through retailers like Barnes
and Noble, through wholesalers who sell to small book

2. stores, and through their own Web sites. This is an example
of a multichannelapproach.
3)
Electronic retailing is primarily found in B2B markets.
4)
E-tail success requires either qualitymerchandise, excellent
prices, or excellent service.
5)
Since Napsterencouraged peer-to-peer file sharing and did
not actuallypublishmusic at its site, the courts ruled that
Napster's operationswere exempt from traditionalcopyright
laws.
6)
A retailer is an intermediary that operates between
manufacturers and consumers. .
7)
Key performance indicatorsare used to quantitativelytrack
critical success factors.
8)
In evaluatingEC projects, it is alwaysnecessary to complete a
cost-benefit analysis, even when the cost of the project is
small and the value to the organizationis minimal.
9)
A major difficulty in justifying EC projects is that many costs
and benefits are intangibleand therefore very difficult to
measure.
MULTIPLE CHOICE. Choose the one alternative that best
completes the statement or answers the question.
10)
A retailer is an intermediary who operates:
A)

3. in B2B markets between suppliersand manufacturers.
B)
between manufacturers and consumers.
C)
only in pure-playe-commerce markets.
D)
an Internet Service provider.
11)
All of the followingproduct categories are well established
on the Internet today EXCEPT
A)
office supplies
B)
sporting goods.
C)
new cars.
D)
computer hardware.
12)
In e-tailing, the customer
A)
is always a consumer. .
B)
may be a consumer or a business.
C)
is a wholesaler.
D)
is always another business.
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the
statement is false.
13)

4. An EC project may produce only one intangiblebenefit.
MULTIPLE CHOICE. Choose the one alternative that best
completes the statement or answers the question.
14)
Justificationis typicallynot needed in all of the following EC
situationsEXCEPT:
A)
when the relevant data are not available,inaccurate,or too
volatile.
B)
when the value of the investment is small.
C)
when the IT department is certain that the project is
financiallyjustifiable.
D)
when the EC project is mandated.
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the
statement is false.
15)
Metrics are more effective in measuring intangiblecosts and
benefits than tangible costs and benefits.
MULTIPLE CHOICE. Choose the one alternative that best
completes the statement or answers the question.
16)
All of the followingare tangiblemetrics which might be used
by a net-enhancedB2B organizationEXCEPT:
A)
profit per item sold.
B)
design-to-market.
C)

5. risk reduction.
D)
cash-to-cash cycle.
17)
Dell's strategy is best described as:
A)
direct marketing from a manufacturer.
B)
a brick-and-mortarstrategy.
C)
a click-and-mortarstrategy.
D)
a shared service mall strategy.
18)
Sears marketing strategy would best be described as:
A)
a shared service mall strategy.
B)
a brick-and-mortarstrategy.
C)
a click-and-mortarstrategy.
D)
direct sales by a manufacturer.
19)
The method in which the organizationevaluatesintangible
benefits using a low-cost, trial EC system before deciding
whether to commit a larger investment in a complete system
is:
A)
benchmarks.
B)

6. scoring methodology.
C)
informationeconomics.
D)
value analysis.
20)
An analysistechniquein which grids are used to plot
investment proposalsagainst decision-makingcriteria is
called:
A)
rate of ROI.
B)
ratio analysis.
C)
a portfolio approach.
D)
net present value.
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