Beyond Learning: Make Your LMS Mission Critical to Your Organization

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Is your LMS mission critical to your business? Many organizations have an LMS, but only a few demonstrate real business results or are integrated in the day-to-day activities of employees’ lives.

During this webinar, they will look at nontraditional ways to use an LMS so it aligns with your business’s needs, improves the stickiness of the solution and drives measureable business results. The discussion also will include suggestions on how to:
• Create a successful, compelling knowledge portal — Pharmacy Systems case study.
• Drive top-line revenue with e-learning by engaging partners and customers.
• Use e-learning systems to improve employee engagement and productivity.

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Beyond Learning: Make Your LMS Mission Critical to Your Organization

  1. 1. Beyond Learning: Make Your LMS Mission Critical to Your Organization Speaker: Karan Froom Director of Training and Development Pharmacy Systems Stephan Millard Product Marketing Director SumTotal Systems Moderator: Mike Prokepeak Vice President, Editorial Director Chief Learning Officer magazine #CLOwebinar
  2. 2. Tools You Can Use•  Q&A –  Click on the Q&A panel (?) in the bottom right corner –  Type in your question in the space provided –  Click on “Send.” #CLOwebinar
  3. 3. Tools You Can Use•  Polling –  The poll will appear on the right side of your screen –  Select the best option for each question –  Click on “Submit” #CLOwebinar
  4. 4. Frequently Asked Questions1. Will I receive a copy of the slides after the webinar? YES 2. Will I receive a copy of the webinar recording? YES Please allow up to 2 business days to receive these materials #CLOwebinar
  5. 5. Beyond Learning: Make Your LMS Mission Critical to Your Organization Mike Prokepeak Vice President, Editorial Director Chief Learning Officer magazine #CLOwebinar
  6. 6. Beyond Learning: Make Your LMS Mission Critical to Your Organization Karan Froom Director of Training and Development Pharmacy Systems Stephan Millard Product Marketing Director at SumTotal Systems #CLOwebinar
  7. 7. Beyond Learning:Make Your LMSCritical to YourOrganizationPresented by: Karan Froom Pharmacy Systems Stephan Millard SumTotal Systems
  8. 8. Agenda ■  Making Learning Management Mission Critical ■  Pharmacy Systems Case Study ■  Other Examples of Mission Critical Learning ■  About SumTotalPage 8 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  9. 9. Step 1: Understand The Business Need Increasing Sales & Partner Customers Effectiveness Facing Increased Productivity Compliance & ProcessPage 9 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  10. 10. Step 2: Understand the Audience •  Compliance / certification needs •  Internal talent development / retention needs Internal •  Training partners on new products to drive channel sales Business •  Training partners on services to improve service quality Partners •  Offer customer product info to improve customer service levels •  Offer customer product info during sales cycle to improve sales Customers performancePage 10 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  11. 11. Step 3: Picking the Right Technologies Formal / Activities Mobile Learning Social / Access Management Informal Talent Integration / PortalsPage 11 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  12. 12. Putting it Together: Mission Critical Learning Know Target the Mission Business right Use the right Critical technologies Need audience LearningPage 12 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  13. 13. Mission Critical Learning Can Help Bullet Proof Your Career Grow your influence on organizational success Leverage existing LMS relationship for other departments •  Marketing •  Sales •  Channels •  OperationsPage 13 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  14. 14. Resource Center Overview
  15. 15. Pharmacy Systems, Inc.By the numbers:"  105 client hospitals"  330 employees"  80%+ market share acute care hospitals in our region"  97%+ client retention rate 1975 1980 1985 1990 1995 2000 2005 2010
  16. 16. Opportunities •  No  Internal  IT  department   Technology   •  Non-­‐func7onal  Intranet   •  Mul7ple  systems  on  separate  pla:orms   •  Remote,  client-­‐based  workforce     Employee   •  Limited  networking  and  best  prac7ce  sharing   Engagement   •  Few  “touches”  with  the  corporate  office   •  Sparse  training  courses  and  development  tools   •  Expensive  compliance  training   Training  &   •  Many  resources,  but  hard  to  find  or  search  Communica7ons   •  Poor    training  recordkeeping   •  LiNle  focus  on  internal  communica7ons  
  17. 17. The Pharmacy Systems, Inc. Resource Center (Launched March 2010) Targeted   Topical   Timely  Role  Based  Logons   Portals   Training/Resources  
  18. 18. Role-Based User LogonsAudiences  •  Directors  of  Pharmacy  •  Staff  Pharmacists  •  Technicians    •  Corporate  Employees  •  Clients  Benefits  •  Targeted  communica7ons  by  group    •  Bulle7n  boards  allow  for  best  prac7ce  sharing  and   community  networking  •  Links  to  frequently  used  systems  built  into  naviga7on  •  Up-­‐to-­‐date  distribu7on/mailing  lists  •  Focused  training  and  reference  materials  
  19. 19. Director of Pharmacy View
  20. 20. Training & ResourcesTraining  Content  •  Compliance,  SoV  Skills,  Leadership  and  Technical  courses  all   in  one  place  •  Custom  clinical  and  opera7onal  content,  ACPE  accredited   content  tracking  •  Mul7ple  learning  plan/tracks  for  Pharmacist-­‐specific   content  (45  hour  curriculum  for  new  directors)  Resource  Library  •  Document  tracking  provides  ability  to  “assign”  key   informa7on  to  employees  to  review  •  Categorized  informa7on  for  easier  access  •  Ability  to  “schedule”  communica7ons  and  report   comple7on  of  assignments  
  21. 21. Resource Library – 150+ Categories
  22. 22. Training Content – 300+ Courses
  23. 23. Custom Portals HR  &   Manager   Clinical   Regulatory   Healthcare  Benefits   Resources   Resources   RSS  Feeds   Reform  
  24. 24. HR & Benefits
  25. 25. Managers’ Resources
  26. 26. Clinical Resource Portal
  27. 27. Clinical Topic Portal
  28. 28. Regulatory Updates
  29. 29. The ResultsUser  Adop7on  &   •  85%  User  logon/Average  Daily  Use   Engagement   •  Discussion  boards  promote  networking   Resource   •  1,100  uploaded  and  categorized  resources   U7liza7on   accessed  over  10,000  7mes   Course   •  350%  increase  over  prior  year     Comple7ons   •  Reduc7on  of  document  distribu7on  and  Day  One  Savings   compliance  educa7on  costs  (~$10K)   •  New  vehicle  to  engage  and  provide   Client  Access   informa7on  and  training  to  our  customers  
  30. 30. Keys to Success•  Make it relevant to your audience•  Update/add content frequently•  Easy to navigate/search•  Allow for feedback
  31. 31. Thank you!Feel free to contact me with questions or connect onLinkedin. Karan  Froom   kfroom@pharmacysystems.com  
  32. 32. Dell – Meets Growing Market Demands Key Challenges: l  Manage the explosive growth of LearnDell.com Background l  Enable a dynamic marketing site capable of handling course m  Dell Services is a division of the bundling, e-commerce, promotions, and more worlds leading computer systems l  Provide Dell representatives quick point-of-sale information to help company them sell training more effectively Approach: Industry m  High Technology l  Re-Launch LearnDell.com in 7 weeks and make it a revenue stream l  Enable searchable course catalog to find courses, blended learning Users and all other learning offerings m  Over 50,000 l  Enabled 24/7 helpdesk support for consumers Deployed Products Results: m  Learning Management l  Greatly improved adoption rate at point-of-sale from less than 1% attach rate to about 10% l  Facilitated strong growth, providing access to e-learning courses for 400,000 students and adding over 1,000 new users a weekPage 32 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  33. 33. Poll: What Audiences does your LMS Serve? ■  A department or sub-set of company ■  All internal employees ■  Business Partners ■  End CustomersPage 33 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  34. 34. Don’t Forget Content! S •  Start simple I •  Include relevant information M •  Meet your learning objectives P •  Please your audience L •  Later add flare E •  Engage and ensure understanding *Best Practices for Rapid Content DevelopmentPage 34 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  35. 35. Implementing a Mission Critical Learning Solution Have a Vision Implement in stages Ease of use Unique design Understand your deployment needsPage 35 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  36. 36. Most Complete – Comprehensive & End-to-end ■  Complete End-to-end Solution ■  Broadest & Deepest Capabilities ■  Holistic Talent Management Workflows ■  Pervasive Embedded Analytics ■  Seamless User Experience ■  Proven, Scalable Architecture ■  Highly Configurable & Easy to Use ■  Talent-based system of recordPage 36 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  37. 37. Most Innovative - Recognized as Leader by Analysts 4+ Years in the Leader’s Quadrant (Gartner) Gartner Magic Quadrant for Corporate Learning Systems Rated “Visionary” (Gartner EPM MQ) “…well-suited for global organizations seeking best-in-class…functionality” Highest Rated Overall (Bersin TM Systems) “…best-suited to support the needs of large, multinational organizations that are seeking a well-integrated and global solution” Highest Rated Overall (Ventana Total Compensation) “The top supplier, based on the weighted factoring of the seven product and customer assurance categories…” Highest Rated in Product Offering (Forrester TM) “...among the leaders for integrated performance & compensation solutions” Highest Score Among All Vendors (Forrester) Forrester Wave for Enterprise Learning Suites” Highest Rated Overall (AMR Strategic HCM) “...the broadest and most mature application suite in the strategic HCM specialist space”Page 37 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  38. 38. Summary ■  Business Need + Audience + Technology = Success ■  Think about the content & update it frequently ■  Be realistic on time-frames & goals & implement in stagesPage 38 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  39. 39. Questions & Answers Visit us at www.sumtotalsystems.com and through these social channels: @SumtotalSystems http://www.linkedin.com/groups?home=&gid=45382 http://www.facebook.com/SumTotal.SystemsPage 39 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
  40. 40.          –   Full  Two-­‐Day  Virtual  Event  from  9:15  a.m.  to  6:00  p.m.  ET.   –   4  Keynote  Sessions,  9  Workshops  &  over  10  Networking   Breaks.     –   Live  &  On-­‐Demand.   –   Registra7on  is  FREE!   For  more  informa7on  &  to  register  visit   HCMconven,oncenter.com  
  41. 41. Join Our Next CLO Webinar Scorecards, Learning Metrics and Measurement Strategies Tuesday, June 28, 2011CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register at www.clomedia.com/events Join the CLO Network: http://network.clomedia.com/ #CLOwebinar

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