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Customer Engagement - NTZA and New Expressway

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Hamish Carr
Hamish Carr

NZTA Customer Engagement/Experience example at Paraparaumu Mall - to consider as part of Change Mgmt, Engagement and Journey work

Business
1 of 16
Customer Experience Booth (NZTA)
“RoadMap”
Info & Feedback / Suggestions
Keeping World Safe
Touchscreen Info
Site / Store Feedback
Impact to you – audio/visual
Making it real
Environment Impact
Community
Building explained – video SME
Users of new experience
Interactive – My impact?
Change Detail
Journey Map - Detail
The floor…..end

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Customer Engagement - NTZA and New Expressway