1. Maintenance
advantage Plan
Your telecommunications systems Continuant’s Maintenance Advantage Plan
is an innovative, affordable alternative
are one of your most essential to manufacturer maintenance plans.
assets, with the power to increase By providing around-the-clock support,
hassle-free access to certified engineers,
sales, improve customer service, and reinventing Service Level Agree-
ments (SLA) to provide greater levels of
and integrate with nearly every
accountability, Continuant has revitalized
business practice. That is why telephone system maintenance.
so many leading companies
choose Continuant.

2. affordable
Continuant’s Maintenance Advantage Plan
Continuant’s Maintenance saves our customers an average of 20-30% over
manufacturer maintenance plans. And our
Advantage Plan provides our customer-centered approach delivers more
customers with proactive responsive service and better results.
diagnostics, dashboard visibility, Proactive Prevention and Protection
and real-time alerts. And, most Every customer is assigned a Continuant project
manager and a manufacturer-certified engineer
importantly, Peace of Mind. who conducts a Maximum Uptime Analysis™ of
your covered systems. Each system is accurately
accountability documented and then analyzed for potential
Continuant promises to fulfill our responsibilities problems. The results of the Maximum Uptime
to protecting your systems by providing a guaranteed Analysis™ are then delivered to you with
Time to Restore. If we ever miss our agreed upon recommendations to improve reliability,
SLA, we will credit your account 50% of that security, and maximum uptime.
month’s maintenance billing.
accessible
100% guaranteed A manufacturer-certified engineer who understands
If for any reason you are not completely satisfied your systems is just a phone call away, with virtually
with our service, you may cancel your agreement no wait, 24x7. Continuant’s Maintenance Advantage
during the first year of coverage with no penalty. Plan provides unrestricted access to technical
support for easy resolution of repair issues.
Our Tier 3 engineers are also available to provide
the support you need for your MAC work, or answer
any questions that you may have regarding the
day-to-day administration of your systems.
Single Point of contact
Each customer is assigned a dedicated Continuant
Account Manager and team who knows your
systems and your expectations. Continuant
provides you with a single point of contact that
will proactively work with you to ensure that your
uptime is maximized.
innovative Real time alarm Monitoring
indePendent and Resolution
Continuant uses advanced proactive diagnostics
affoRdable and real-time alarm monitoring to ensure your
Peace of Mind systems are protected 24x7x365. Continuant
engineers, who can make objective decisions and
conduct trend analysis in real time, respond to
100% of all alarms.

3. did you know?
Industry analysis indicates that the
cost of providing maintenance has
decreased over the last ten years,
while manufacturer maintenance prices
have increased. Continuant leverages
investments in new technology and
increased efficiency to lower costs,
and passes the savings on to you.

4. flexibility and fairness
If you replace a system under coverage, you
choose whether to transfer the coverage to the
new system or remove the coverage. And, if your
system configurations change during the year,
your coverage can change with them. Or, in the
event of a site closure, you can remove the system
from coverage with no penalty.
complete Parts and labor warranty
Continuant will immediately replace any failed
component under coverage. Continuant guarantees
that all of your critical components will be kept
in stock at all times.
customized alarm notification
As part of the Maximum Uptime Analysis™,
we will identify how each customer wants to be
notified of system alarms, and customize our
notification accordingly. In addition, the status
of all alarms can be viewed in real time through
the MyContinuant™ Customer Portal.
“i don’t think you
can find anybody
that iS MoRe cuStoMeR
fRiendly, MoRe helPful,
MoRe knowledgeable Managed on Site critical Spares
As part of our Maximum Uptime Analysis™,
than thiS coMPany.” Continuant conducts a critical analysis of all system
components. These components can then be stocked
~Robert Baker, South Carolina
on the customer’s site. Replacement of failed
National Guard
components takes minutes… not hours.
Preventive Maintenance
Simplified billing Continuant will provide an annual inspection of
Unlike the manufacturer’s bills, Continuant’s bills your system to ensure that it is in proper working
are simple and can be customized to your specific condition. We will report back to you. When was
billing requirements. Any billing issues that arise the last time your existing vendor performed
are resolved immediately. preventive maintenance?
a unique voice and data Maintenance PRovideR
to learn more, call us at 800 652-9920
or visit us at continuant.com