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Not Bad
BETTER means creating
HUMANFRIENDLY SYSTEMS
BETTER means creating
HUMANFRIENDLY SYSTEMS
Net positive for WELLBEING
EMPLOYEES CUSTOMERS SOCIETY
120 250 13
EMPLOYEES CUSTOMERS SOCIETY
1 23FOUNDATIONAL
Create culture and systems
that create everything else
Deloitte Millennial Survey
EMPLOYEES SOCIETY CUSTOMERS
Q. What produces the most long term value for companies?
number one factorin
HUMANFRIENDLY SYSTEMS
41%
41%17%
17%
ratetheirhealth/wellness high
ratetheirhealth/wellnesspoor
reportveryhigh stress
reporttheirworkassatisfying
…exciting
…interesting
proudto beassociatedwithcompany
CARING UNCARING
57%
8%
17%
52%
33%
66%
68%
39%
21%
41%
25%
16%
30%
16%
Believethattheircompany offersa
wellnessprogrambecausethey
care aboutworkers’healthand
wellbeing.
Believethatwellbeingprogram
existsonlytocut company
healthcostsorincreaseworker
productivity.
Global Wellness Institute survey: ‘THEVALUEOF COMPANYCARING’
INTENT is already recognized in SHARED VALUE&
PURPOSE
Huffington PostCompanies aligningpurpose with Sustainable Development goals
Let’s focustoday on
Employee Wellbeing
Traditionally companies
have taken a narrowapproach
INDIVIDUAL/PHYSICAL WELLBEING
160
healthandsafetyexercise cla sses
worksta tion erg onom ic s
hea lthy lifestyle p rom otion weig ht c ontrol
hea lthc a re b enef ts
free
gym
mem bership
stressmanagement
d iet a dvice
161
self esteem
cycletoworkschemes
volunteering
yoga
ma ssages
a lc ohol use
sportsclubs
sleep ed uc a tio n
takethestairs
ca ncer a wa reness
best pra ctice in promoting em ployee
hea lth a nd wellbeing in the city of london
Research Report, City of London Corporation
Evidence saysthis has little effect
PersonnelToday
Let’s focus today on
Employee Wellbeing
Traditionally companies
have taken a narrowapproach
INDIVIDUAL/PHYSICAL WELLBEING
It’s moreeffectiveto take SYSTEMS APPROACH/AIM FOR ALL
5 ‘WELLBEINGS’
Compare the poor results of billions spent on personal health
interventions with the fact that digital companies have 6x
moregrowth
AND50% BETTER employeewellbeing
RolandBerger, DigitalOpportunityforFrance, 2014
Howdo wehavepeople wakingup in themorningfeeling really energised and excited
about theday ahead?Our workplacevision isto create spaces that justreally feel
wonderful for people tobe in. Places thatare vibrantand multi sensoryand really touch
our souland make usexcited andinspired every day. Butalsothat supportnot justdoing
work,but supportlife.
AnthonyRavitz,Google RealEstate andWorkplaceServices
How many people feelhappy and healthy in
modernopen plan corporate offices?
How many people feelhappy and healthy in
modernopen plan corporate offices?
Canada Group Life Insurancesurveyof office
workers
More than 10,000 workers across 14 countries
were surveyed, key findings:
Office workers are losing
86 minutes a day due to distractions
Many employees are unmotivated,
unproductive and overly stressed
They have little capacityto thinkand work
creatively and constructively
Ipsos/Workspace Futures Team, Steelcase
Higher engagement is typicallyaccomplished not with open
space but with tight, walled-off workstations and adjacent
spaces for small-group collaboration and interaction. The
team’s break area becomes a crucialcollision space. At one call
center, the company expanded the break room and gave reps
more time to hang out there with colleagues. Paradoxically,
productivity shot up after the change. Away from their phones,
the reps could circulate knowledge within the group.
“The New Science of Building Great Teams.” HBR
A study at a call centre in Sacramento found that call-centre workers with outside window views processed calls 6-12%faster than those
with no view. Were muchmore likely to describe themselves as healthy and less likely to say they were fatigued. They also performed 10-
25%better on tests of mental function and memory recall
Heschong, L.(2003).Windows andoffices: Astudy ofofficeworker performance andthe indoor environment. California Energy
Commission.
(in this beautiful environmentwith great views you probably
remember…)
digital companies 6x moregrowth
& 50% BETTER employeewellbeing
RolandBerger, DigitalOpportunityforFrance, 2014
HUMANFRIENDLY SYSTEMSDO HAVE
A BIG IMPACT ON PERFORMANCE
Nieuwenhuis, M.,Knight,C.,Postmes, T.,&Haslam,S.A.(2014).Therelativebenefitsofgreenversus leanofficespace:Threefieldexperiments.Journalof
ExperimentalPsychology:Applied,20(3),199.
LEANOFFICE
NO CHANGES
MADE
PLANTS&
IMAGES OF
NATUREADDED
TESTSUBJECTS
ALLOWEDTO
ARRANGETHESE
SUBJECTS SPENT ANHOUR ONDOCUMENTCHECKING TASKS– RESEARCHERS
MEASURED HOW MUCHTHEY GOTDONE. ANDALSOGAVE MEMORY &IQ TESTS.
1 2 3
+15% +30%-
the rise of the free range office
(SECOND HOME, LISBON)
the rise of the free range office
(IKEA CREATIVEHUB, MALMO)
the riseof the freerange office
(URBAN OUTFITTERS CAMPUS, PHILADELPHIA)
Tully Shelly (architect) aimed to “accelerate the formation of partnerships between
biologists, clinicians, engineers, chemists, physicists and computer scientists.”
the rise of the free range office
(CLARK CENTRE,STANFORD)
88% reported increased sense of wellbeing
75% reported increased feeling of connection
to other workers at the office
the rise of the free range office
(GENZYMEHQ, CAMBRIDGEMA)
BETTER means creating
HUMANFRIENDLY SYSTEMS
Net + for (all 5)WELLBEING(s)
ForEMPLOYEES, CUSTOMERS and SOCIETY
in general

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John Grant BETTER human friendly systems

  • 3. BETTER means creating HUMANFRIENDLY SYSTEMS Net positive for WELLBEING
  • 4.
  • 6. EMPLOYEES CUSTOMERS SOCIETY 1 23FOUNDATIONAL Create culture and systems that create everything else
  • 7. Deloitte Millennial Survey EMPLOYEES SOCIETY CUSTOMERS Q. What produces the most long term value for companies?
  • 9. 41% 41%17% 17% ratetheirhealth/wellness high ratetheirhealth/wellnesspoor reportveryhigh stress reporttheirworkassatisfying …exciting …interesting proudto beassociatedwithcompany CARING UNCARING 57% 8% 17% 52% 33% 66% 68% 39% 21% 41% 25% 16% 30% 16% Believethattheircompany offersa wellnessprogrambecausethey care aboutworkers’healthand wellbeing. Believethatwellbeingprogram existsonlytocut company healthcostsorincreaseworker productivity. Global Wellness Institute survey: ‘THEVALUEOF COMPANYCARING’
  • 10.
  • 11.
  • 12. INTENT is already recognized in SHARED VALUE& PURPOSE Huffington PostCompanies aligningpurpose with Sustainable Development goals
  • 13. Let’s focustoday on Employee Wellbeing Traditionally companies have taken a narrowapproach INDIVIDUAL/PHYSICAL WELLBEING
  • 14. 160 healthandsafetyexercise cla sses worksta tion erg onom ic s hea lthy lifestyle p rom otion weig ht c ontrol hea lthc a re b enef ts free gym mem bership stressmanagement d iet a dvice 161 self esteem cycletoworkschemes volunteering yoga ma ssages a lc ohol use sportsclubs sleep ed uc a tio n takethestairs ca ncer a wa reness best pra ctice in promoting em ployee hea lth a nd wellbeing in the city of london Research Report, City of London Corporation
  • 15. Evidence saysthis has little effect PersonnelToday
  • 16. Let’s focus today on Employee Wellbeing Traditionally companies have taken a narrowapproach INDIVIDUAL/PHYSICAL WELLBEING It’s moreeffectiveto take SYSTEMS APPROACH/AIM FOR ALL 5 ‘WELLBEINGS’
  • 17. Compare the poor results of billions spent on personal health interventions with the fact that digital companies have 6x moregrowth AND50% BETTER employeewellbeing RolandBerger, DigitalOpportunityforFrance, 2014
  • 18. Howdo wehavepeople wakingup in themorningfeeling really energised and excited about theday ahead?Our workplacevision isto create spaces that justreally feel wonderful for people tobe in. Places thatare vibrantand multi sensoryand really touch our souland make usexcited andinspired every day. Butalsothat supportnot justdoing work,but supportlife. AnthonyRavitz,Google RealEstate andWorkplaceServices
  • 19. How many people feelhappy and healthy in modernopen plan corporate offices?
  • 20. How many people feelhappy and healthy in modernopen plan corporate offices? Canada Group Life Insurancesurveyof office workers
  • 21. More than 10,000 workers across 14 countries were surveyed, key findings: Office workers are losing 86 minutes a day due to distractions Many employees are unmotivated, unproductive and overly stressed They have little capacityto thinkand work creatively and constructively Ipsos/Workspace Futures Team, Steelcase
  • 22. Higher engagement is typicallyaccomplished not with open space but with tight, walled-off workstations and adjacent spaces for small-group collaboration and interaction. The team’s break area becomes a crucialcollision space. At one call center, the company expanded the break room and gave reps more time to hang out there with colleagues. Paradoxically, productivity shot up after the change. Away from their phones, the reps could circulate knowledge within the group. “The New Science of Building Great Teams.” HBR
  • 23. A study at a call centre in Sacramento found that call-centre workers with outside window views processed calls 6-12%faster than those with no view. Were muchmore likely to describe themselves as healthy and less likely to say they were fatigued. They also performed 10- 25%better on tests of mental function and memory recall Heschong, L.(2003).Windows andoffices: Astudy ofofficeworker performance andthe indoor environment. California Energy Commission.
  • 24. (in this beautiful environmentwith great views you probably remember…) digital companies 6x moregrowth & 50% BETTER employeewellbeing RolandBerger, DigitalOpportunityforFrance, 2014 HUMANFRIENDLY SYSTEMSDO HAVE A BIG IMPACT ON PERFORMANCE
  • 25. Nieuwenhuis, M.,Knight,C.,Postmes, T.,&Haslam,S.A.(2014).Therelativebenefitsofgreenversus leanofficespace:Threefieldexperiments.Journalof ExperimentalPsychology:Applied,20(3),199. LEANOFFICE NO CHANGES MADE PLANTS& IMAGES OF NATUREADDED TESTSUBJECTS ALLOWEDTO ARRANGETHESE SUBJECTS SPENT ANHOUR ONDOCUMENTCHECKING TASKS– RESEARCHERS MEASURED HOW MUCHTHEY GOTDONE. ANDALSOGAVE MEMORY &IQ TESTS. 1 2 3 +15% +30%-
  • 26. the rise of the free range office (SECOND HOME, LISBON)
  • 27. the rise of the free range office (IKEA CREATIVEHUB, MALMO)
  • 28. the riseof the freerange office (URBAN OUTFITTERS CAMPUS, PHILADELPHIA)
  • 29. Tully Shelly (architect) aimed to “accelerate the formation of partnerships between biologists, clinicians, engineers, chemists, physicists and computer scientists.” the rise of the free range office (CLARK CENTRE,STANFORD)
  • 30. 88% reported increased sense of wellbeing 75% reported increased feeling of connection to other workers at the office the rise of the free range office (GENZYMEHQ, CAMBRIDGEMA)
  • 31. BETTER means creating HUMANFRIENDLY SYSTEMS Net + for (all 5)WELLBEING(s) ForEMPLOYEES, CUSTOMERS and SOCIETY in general