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History change
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2. They signalled the criticality of certain variables for worker satisfaction: autonomy on the job (workers being able to set their own work pace), the relative lack of a need for close supervision of people who know their jobs, the importance of receiving feedback on the direct relationship between performance and reward, and having choices and some influence over change.
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4. managers should create a climate of risk-taking and empower employees through participative management of the change process;