Ingenerie Bug Tracker Guide for MTC

1. INGENERIE TECHNOLOGIES
Presenter’s Name
G.Karthik

2. INGENERIE TECHNOLOGIES PVT. LTD
India’s No.1 Online Ticketing System
Ingenerie Ticketing system
Powered by Ingenerie
Support.ptcsonline.in

3. Overview
 Bug Tracking (or) Issue Tracking System (also ITS, trouble ticket
system, support ticket, request management or incident
ticket system) is a computer software package that
manages and maintains lists of issues, as needed by an
organization. Issue tracking systems are commonly used in an
organization's customer support call center to create,
update, and resolve reported customer issues, or even issues
reported by that organization's other employees. A support
ticket should include vital information for the account
involved and the issue encountered. An issue tracking system
often also contains a knowledge base containing
information on each customer, resolutions to common
problems, and other such data.
 Bug Tracker is a support software is used to track and
manage service interactions, whether by phone, over by
web, through email, by social media, or even face to face.
 Support includes case management and Ticket Tracking
system, Ticket Automation, Internal collaboration, self service
operations with advanced features.

4. LOGIN: To access the login page of the bug
tracker, please type the following address in
browser. support.ptcsonline.in
Enter user
name and
password
Login
page

5. After
Logged
in
Log Information

6. Enter Complaint
Item Id to search

7. Search Results
from Item ID

8. Comments
Window

9. To Create New Item Id Click here

10. Enter Item Id, Date, Issue Type, Description, Name
of person who raise ticket
Description
window

11. Choose Project from Drop Down list
(For Ex.MTC/SETC)

12. Choose Organization from Drop Down list
(For Ex. Ingenerie, Analogics, etc..)

13. Choose Category from Drop Down list
(For Ex. ETM, Charging Rack, Network, etc..)

14. Choose Priority from Drop Down list
(For Ex. High, Medium, Low)

15. Choose Assigned to from Drop Down list
(For Ex. Admin, Ingenerie supp, Analogics Supp)
Default Every user should assign to Admin

16. Choose Status from Drop Down list
(For Ex. Open, In progress, Reopened, Closed)

17. Comments window should be updated by each and
every user with dates provided for every updates as it
makes easier for admin or user to give current status
on the complaint raised

18. Click
here to
Create
Use previously save settings for
project, category, etc..,

19. A New Ticket is Created
We can update changes,
comment on status of the
Complaints
Comments history
and recent updates
of complaints

20. Click here to view all bugs, Open bugs assigned to me,
bugs with attachments etc…,
The flag color indicates the
nature of complaint priority
status high, medium, low
(For ex., pink color indicates
High)

21. This window indicates the complaint status is open

22. This window indicates the complaint status is In Progress

23. This window indicates the complaint status is Reopened

24. This window indicates the complaint status is Closed

25. By
G . K a r t h i k C u s t o m e r S u p p o r t