Federal legislation in the 1960s began protecting consumers with laws requiring warning labels on hazardous household chemicals and cigarettes. The Right to Customer Education argues that consumers have a right to education about products and services. Federal consumer protection laws since 1960 have established consumers' rights to warnings and information about potential product risks.

9. THE RIGHT TO CUSTOMER EDUCATION (1975)

10. THE RIGHT TO SERVICE

12. Federal Legislation Protecting Consumers Since
1960
The first Consumer Protecting Laws
• Federal Hazardous Substance Labeling Act (1960)-
required warming labels on household chemicals if
they were highly toxic.
• Cigarette Labeling Act (1965) – required
manufacturers to place standart warning
labels on all cigarette package.