The document discusses designing physical library spaces to deliver superior service. It recommends evaluating current space usage, sketching floor plans, and designating areas for different activity levels including community building, high activity, quiet study, and retreat spaces. These spaces could support functions like cooperative work, literacy development, art and culture, education, recreation, technology access, and a main service point. Floor plans of existing branches are provided as examples.

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Designed to Serve
Designing Physical Space to Deliver Superior Service

2. Starting point

3. Silkeborg
Herning
DOKK1

4. Flexible spaces for duration

5. Flexible spaces for duration

6. Encourage staying all day

7. Encourage staying all day

8. Literacy Development

9. Literacy Development

10. Accessible Technology

11. Accessible Technology

12. Art & Culture

13. Art & Culture

14. Performance spaces

15. Performance spaces

16. Retreat Space

17. Retreat Space

18. Service point not service park

19. “Welcome. The library is self service. Enjoy”

20. Practical application
1. Evaluate your space.
2. Draw a sketch of your
floor space.
3. Shade the following
areas by activity level:
a. Community
Building Spaces
b. High Activity or
Volume Spaces
c. Quiet Study Spaces
d. Retreat Spaces
Consider function
(Current and
possibilities)
Cooperative work
Literacy development
Art & Culture
Educational Space
Recreation
Maker Space
Accessible Technology
Service Point

21. Branch Example

22. Branch Example

23. {
Thank you for joining us!
Jennifer Lautzenheiser Catie Tierney
lautzenheiserj@bibblib.org tierneyc@bibblib.org