1. Business process management Improving a knowledge-intense business process using knowledge management Dr Peter Dalmaris Futureshock Research Dr Bill Hall Tenix Defence
2. About my project Company C A framework for the improvement of knowledge-intense business processes. Validation of the framework. Company A Company B Theoretical Research (literature, theory-building)
3.
4.
5.
6.
7. Overview of the KBPI This presentation focuses on these components of the KBPI
8.
9. Normal Classes The KBPI Process Ontology is composed of the top-level normal classes and eight abstract classes (next slide).
17. Visual analysis Label shows the actual format with which knowledge is encoded, the actual system utilised for its transport, and their general category The red line encloses process tasks that are involved in the processing of the same knowledge object. This is generally called a “knowledge path”.
18.
19.
20.
21.
22.
Editor's Notes
The previous two case studies were completed in Sydney; there I worked with two other large organisations.
In early 2005, Dr Dalmaris was interned to Tenix (under the supervision of Dr Bill Hall). The work was part of Dr Dalmaris’s PhD research.
