What is Consumerization IT, its Pressures and Approaches on Handling them.

1. All contents © MuleSoft Inc.Consumerization Pressures on IT 1
Jake Morgan
Solutions Consulting Manager and
Office of the CTO
jake@mulesoft.com

2. All contents © MuleSoft Inc.What Do These Have in Common? 2

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What is Consumerization of IT?
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No Company or Industry is Immune
5

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Bowling Alley – Top Friction Points

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Bowling Alley – Top Friction Points

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Bowling Alley – Top Friction Points

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Bowling Alley – Top Friction Points

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Bowling Alley – Consumer Expectations

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Enhanced Experience
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12. Pressures on IT
And Approaches in Handling Them

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IoT
Mobile
Big
Data & Analytics
Growth in digital technologies widen the IT delivery gap
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Demands on IT
Time
Cloud and SaaS IT
delivery
capacityToday
Delivery
gap
Deliverygap

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A common project-based approach
Web App API
Aggregated
customer data
Order status Order history
On time and within budget
Limited opportunity for reuse
Tight coupling = brittleness
Difficult to govern
Meets business requirements?
10 Weeks by Central IT

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Integration project
6 months later…
Aggregated
customer data
Order status Order history
mobile APIMobile API
Aggregated
customer data
Order historyOrder status
road to hell
Web app APIWeb App API
10 Weeks by Central IT16 weeks by Outside Resources

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Modern API: the core enabler of a new operating model
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• Productized and designed for
ease of consumption
• Discoverable and accessible
through self-service
• Easily managed for security,
scalability, and performance

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The API-led connectivity approach
System
APIs
Process
APIs
Experience
APIs
Customers
Web App APIMobile API
Orders
Salesforce
customers
SAP
customers
Shipment
status
Toll
shipments
UPS
shipments
Order
status
Order
history
10 weeks by Central IT3 weeks by Outside Resources

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New operating model emphasizes consumption
Production
Reusable
assets
Central IT / LoB IT
Consumption
Feedback and
usage metrics
LoB IT, developers
Discoverable
Self-service

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Reusable assets
and Enablement
A new way of working to close the delivery gap
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Demands on IT
Time
Self-service
and
innovation
New IT
operating
model
IT
delivery
capacity
Today

20. Center 4 Enablement

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Why - Center for Enablement (C4E)
• Drive Reusability Throughout the Enterprise
– APIs via API-led connectivity
– Patterns
– Artifacts
• Minimize the IT Delivery Gap via
– People (skills, leadership, training, etc)
– Process (API-led/C4E, DevOps, etc)
– Technology (MuleSoft, Java, .NET, Node.js, AWS/Azure, etc)
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C4E: Enabling Standard, Reusable Integration Assets
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Center for
enablement
(C4E)
• C4E measured on asset consumption
and organizational capability
• C4E ensures that assets are
–Consumable
–Consumed broadly
–Fully leveraged
Central
IT
LoBInnovation
teams

23. Where is all this heading?

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Application landscape
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Project 1 –
API-led
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Every project adds value to the application network

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Project 1 –
API-led
Every project adds value to the application network
Shipments
Shipment
status
Orders
Customers
Order
status
Self-serve assets
on the
application network
C4E
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Speed. Agility. Innovation.
• Emerges bottoms-up via self-service
• Provides visibility, security and
governability at every API node
• Is recomposable: it bends, not
breaks – built for change
An application network
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28. Thank You!