Success in Test Automation of Customer Care Web Application - Case Study 3

•

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The case study showing the automation testing of our client’s customer care web application which is integrated with other CRM products.

Software

TestAutomationSuccess
usingLicensedTools
Client
Ourclientisaleadingtransportation,e-commerceandbusiness
solutionsproviderformorethan200countriesandterritories.
Ourclientwaslookingforanindependentsoftwaretestingservicesproviderwhocouldautomatefunctionaltestcasesof
theirCustomerCarewebapplicationthatwasintegratedwithotherCRMproducts.
Requirements
KeyHighlights:
KeySuccess:
Ourtestautomationexperience
IndustryVertical:Transportation
Domain:CustomerSupport&Management
Duration:2years
Team size:2
Technology:
DevelopedusingJavaEEand
integratedwithOracleproducts
Platforms:WindowsandUnix
AutomationTools:
HPUFT11.5,ALM12,SOAPUI
Therewerenomanualtestcaseswrittenforthe
applicationortheintegrations.
Therewerenorequirementdocumentsavailableforthe
currentimplementation.
ConvincingtheclientthatUFT/ALM/SOAPUIwas
essentialratherthananopensourcesolutiondueto
technicalinfeasibilitywasachievedthroughdemos.
OurChallenges
CaseStudy-3 1

Wedocumentedthehigh-leveltestcasesanduserflowsandsoughtsignofffromtheclient.
Westudiedlargevolumesofactualdatatocreateautomationtestdata.
Wedevelopedhybridautomationframework.
Wewroteabout30-40functionsthatcouldbereusedfortheentireautomationproject.
Wecreatedsmokeandregressiontestsuitesthatutilizethesameframeworkandfunctions.
WesuggestedanddeliveredintegrationtestingofwebservicesusingSOAPUI.
OurApproach:
Wecompletedtheentireautomationprojectwith2000man-hoursandsavedatleast5manualtesterseffort
overthelast18months.
Webuildprimaryanddependenttestsbasedontheunderlyingfunctionalitysothatwhendefectswerefixedinthe
builds,wechosetherequiredprimarytestsanddependenttestswerepickedbythetestautomationscript.Thisenabled
usinidentifyingnewdefectsevenwithoutanimpactanalysisdocument.
WetaughtthedevelopmentteamtouseALMtoscheduleautomationtestsaspertheirneed.
ReturnonInvestment
Casestudy-3 2

Workwithus!
DIGITALBUSINESS
&TRANSFORMATION
Shivashankari|Head,SoftwareServices
shivashankari.n@focusite.com
+1-630-243-4454
https://in.linkedin.com/in/shivashankari
http://services.focusinfotech.com/

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