Presented by Helge Legernes at Enterprise Search Europe, 24-25 October 2011, London, UK.

1. Intelligent search!
Enterprise"Search"Europe"–"London"2011"
©"FINDWISE"2011"

2. Agenda!
• Findwise"
• Defini>on"of"Findability"
• Techniques"for"intelligent"Findability"solu>ons"
• Real"life"examples"
• Case"studies"
• SKF
• Ericsson
• Summary"
"
"

3. Helge Legernes!
• MSc"computer"engineering"
• FAST"2002L2005"
• CoLfounder"Findwise"
• Business Development
• CTO
"
"

4. Findability!

5. Findability!
Business
Wisdom
It"is"not"about"search"
" Knowledge
⇒ It"is"about"finding…."
"
! Right"informa>on" Information
! """"""Right"people"
! """"""""""""""Right"knowledge"
! """"""""""""""""""""""""""On"demand"
"
⇒ Thus"improving"employee"efficiency"and"their"
"
ability"to"truly"benefit"from"exis>ng"informa>on"
assets"and"previous"investments"in"systems"to"store"
"
and"share"informa>on"(CMS,"CRM,"Databases"etc.)"in"
!
a"collabora>ve"manner."
"
*
"

6. Findability!
Business
Wisdom
Knowledge
Information
⇒ Business"(needs"&"goals)"
⇒ Informa.on"(quality"&"structure)"
⇒ Organisa.on"(process"&"governance)!!
⇒ Users"(needs"&"capabili>es)"
"
"
"
!

7. Intelligent “search” techniques !

8. Information overload? !!
Unstructured
information get
doubled every
20% 6-12 months
80%
! !

9. Intelligent “search” - Findability!
The!growth!of!unstructured!data!volumes!and!the!4me!for!just6
in64me!delivery!of!informa4on!requires!advanced!text!analy4cs!
capabili4es.!
* Textanaly>cs"
*
Only!the!ability!to!understand!the!true!meaning!and!rela4onships!
!
between!people,!places,!things!and!issues!provide!accurate!
*
enough!output!to!create!business!wisdom!on!which!companies!
*
can!take!appropriate!ac4on.!
"
*
" Contextuality
"
" * Search"analy>cs
"
"
!

10. Content enrichment is the key to FINDABILITY!
SEARCH
CONTENT
STRUCTURED
ENRICHMENT INDEX
DATA
CONTENT
ENRICHMENT
Text
UNSTRUCTURED
analytics
DATA
Text
analytics
Company
specific
taxonomy
Company
specific
taxonomy

11. Swedish healthcare region!
• 50"000"employees"who"need"various"informa>on"
• Complex"IT"architecture"–"many"content"management"systems"
*

12. Textanalytics in the health care region!
• Meta"data"added"to"different"health"informa>on"CMS:s"in"use"
• When"indexing"from"different"external"health"sites"in"order"to"
harmonize"with"the"VGR"specific"taxonomy"
"
"

13. Metadata service – Key words!
Text*contains:**
tå,"symtom,"diagnos,"
diagnoskod"
Look"up:"tå*
Synomyms*and*controlled*
taxonomy:**
SweMesh,"SnoMed"
Suggested*keywords:**
stortå,*hallux,*stel*stortå*

14. EpiServer!
Sugges>ons "
by"the"metadata"
services
"

15. Contextuality!
• Device"specific"
• Time"specific"
• Geograhipcal"
• Language"
• Role"
• Query"specific"
"
"

16. Example - Query sensitive contextuality!

17. Geographical contextuality!

18. Social relevance!

20. Social relevance in the querybox!
Your recent queries Most popular queries Trending queries
tremånadersränta bolån
räntehöjning
räntetak bostadsrätt riksbanken
”bostadsrätt som säkerhet” räntemarginal bankgaranti
bosparblankett fast ränta ”villa som säkerhet”
räntebindning femårsränta bolånegaranti
Your recent queries = the user´s latest n queries over the last 90 days
Most popular queries = the most popular n queries from all of the users in a specific group
the last 90 days
Trending queries = the n queries, which the last week has been the most popular the last
WEEK compared to the most popular the last 90 days (compare Twitters ”trending topics”)

21. Techniques combined!

22. Customer Case – Findability intranet!
Problem*descrip?on • Over"50"separate"unit/BA"intranets,"over"4000"collabora>on"sites"globally"
*
• Personaliza>on"or"profiling"not"in"use"
• Difficult"or"not"possible"to"target"content"for"end"users"
• Structure"being"too"complicate,"many"separate"services"to"navigate"
• No"common"search"
Project*goal Develop"a"concept"for"a"personalised"intranet"solu>on"serving"as"an"everyday"
*
tool"for"employees"and"improving:""
• Ability"to"find"relevant"informa>on"and"competences""
• Collabora>on"
• Knowledge"sharing"
• Communica>on"
Findwise*mission • Add"a"Findability"perspec>ve"to"the"new"Intranet"concept"
*
• Align"the"usage"and"implementa>on"of"search"technology"with"the"defined"
goals"and"requirements"
Technical*pla=orm**SharePoint"2010"and"FAST"for"SharePoint"

23. Search*driven*landing*page*
for*collabora?on*sites* Free"text"search"with"query"comple>on"
and"Did4you4mean!func>onality"
Dynamic"facets"based"on"search"to"
allow"filtering"on:
"
"
Organisa>onal"belonging "
Type"of"site "
Topics"of"the"site"
Tags"L"Keywords"added"by"users "
Owner "
"
Sites"recommended"for"the"specific "
user."SearchLdriven"personaliza>on "
based"on"organisa>onal"belonging, "
interests,"behaviour"etc.
"

24. RESULTS!

25. Enterprise Findability - Case studies
Ericsson – GST! SKF – Find it!

26. Findability Solutions: Ericsson!
Business Challenge!
• 80"000"employees"who"need"various"informa>on"
• Informa>on"stored"in"hundreds"of"internal"ITLsystems"
"
*
How*can*employees*reach*AND*make*use*of*
informa?on*from*one*single*point*of*entry?*

27. Findability Solutions: Ericsson!
Findwise Solution!
Enterprise*Findability*Solu?on*in*2*parts:*
*
" 1.* Enterprise"Search"PlaXorm"
• Integrate"and"index"sources"(constantly"added)"
• Web"sites,"collabora>on"tools,"document"management"systems,"
internal"knowledge"base,"people"catalogue"and"more…"
2.*
Enterprise"Findability"portal"web"applica>on"
Provides"an"easy"to"use"yet"advanced"and"fast"search"tool!"

28. Findability Solutions: Ericsson!
Findwise Solution!

29. Findability Solutions: Ericsson!
Results and effects!
Key"performance"indicators:"
•
" Speed" • Accuracy"
• Collabora>on" • User"coverage"
• Discovery" • Content"coverage"
" "
Measurements"of"performance"indicators"show:"
• Quicker"access"to"informa>on"&"knowledge"L"increased"produc>vity"
• Higher"profit"margins"from"improved"support"to"business"processes"
• One"plaXorm"–"reduced"costs"
"

30. Findability Solutions: Ericsson!
Results and effects!

31. Findability Solutions: SKF!
Business Challenge!
• 40"000"employees"worldwide"(18"000"knowledge"workers)"
• 2005:" "Product"centric"(selling"products)"
" """"""""Knowledge"engineering"company"(selling"knowledge)"
• Many"ITLsystems"with"stored"informa>on"
"
*
How*can*employees*have*quick*and*easy*access*to*
informa?on*and*knowledge*regardless*of*geographic*
loca?on*AND*system*for*storage?*

32. Findability Solutions: SKF!
Findwise Solution!
Enterprise"Findability"solu>on"based"on"the"FAST"ESP"search"engine"
"
• Index"structured"and"unLstructured"informa>on"
• Making"all"informa>on"and"knowledge"searchable"
• Customised"modules"–"designed"and"developed"by"Findwise"
• Usable"search"interface"
"
"

33. Findability Solutions: SKF!
Findwise Solution!

34. Findability Solutions: SKF!
Findwise Solution!

35. Findability Solutions: SKF!
Results and effects!
• Success!"
• 10"000"unique"visitors/month"
• 100"000"queries/month"
"
"
of*users*find*the*search*results**
both*relevant*and*useful*
of*users*save*?me*in*their*daily**
work*due*to*the*applica?on**

36. SUMMARY!

37. Summary!
• FINDABILITY"
• Business (needs & goals)
• Information (quality & structure)
• Organisation (process & governance)
• Users (needs & capabilities)
• Techniques"for"intelligent"Findability"solu>ons"
• Relevant search platform
• Text analytics in combination with different taxonomies
• Contextuality – Search Analytics !
• Result"and"effects"
• Avoid reinventing the wheel
• Find information faster
• Get a more holistic view
• Colloboration
• Creativeness
"
"

38. Thank you!! Helge"Legernes"
Helge.legernes@findwise.com"