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Discussion Question 3
In the HBS case titled “Organizational Transformation: Agency
for Volunteer Service,” identify the company’s major
stakeholders and discuss:
What types of relationships did the organization have with its
stakeholders?
How did the organization integrate its stakeholders’ needs in
formulating its strategies?
Discussion Question 4
In the HBS case titled “Organizational Transformation: Agency
for Volunteer Service,” discuss the success of the organization’s
change efforts and address the following:
Why was the organization successful in implementing the
changes?
Could such success be replicated in a country, such as the
United States?

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