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Fabio Pereira
The Psychology of UX
Fabio Pereira
The Psychology
of UX
Opening &
Expectations
Fabio Pereira
The Psychology
of UX
Fabio Pereira
The Psychology
of UX
Team
UX-UI Skills
Fabio Pereira
The Psychology
of UX
Fabio Pereira
The Psychology
of UX
Fabio Pereira
The Psychology
of UX
The Future Me
And my dream
The Psychology
of UX
Fabio Pereira
The Psychology
of UX
TEDx Talk
35,000
where to eat in Copenhagen
91.5%
75.000.000 results (0.67 seconds)
#DigitalNudge
Image: https://autoescolasilva.com.br/wp/wp-content/uploads/2019/07/waze-google-maps-670x335.jpg
https://abcnews.go.com/blogs/headlines/2012/03/gps-tracking-disaster-japanese-tourists-drive-straight-into-the-paci
fi
c
TITLE
TLSKDJFLDSKF
The Bat
And the Ball
(Experiment)
www.flickr.com/photos/stavos52093
The bat is $1 more
expensive than the ball
A bat and a ball
together cost $1.10
Ball ????
Ball $0.10
Bat $1.10
Total $1.20
The bat is $1 more
expensive than the ball
A bat and a ball
together cost $1.10
Ball $0.05
Bat $1.05
Total $1.10
The bat is $1 more
expensive than the ball
A bat and a ball
together cost $1.10
PSYCHOLOGY
COGNITIVE
PSYCHOLOGY
DECISIONS
BEHAVIORAL
ECONOMICS
COGNITIVE
PSYCHOLOGY
BOOKS
a
4%
99%
Denmark Austria
4%
99%
DEFAULT
Images courtesy of Shutterstock
Denmark Austria
Images courtesy of Shutterstock
http://danariely.com/2008/05/05/3-main-lessons-of-psychology/
Images courtesy of Shutterstock
http://danariely.com/2008/05/05/3-main-lessons-of-psychology/
Digital Defaults
I do not want to receive emails
What happens on
the DO NOTHING
situation?
$59 $125
$125
$59 $125
$125
✅ THE MAJORITY
CHOSE THIS ONE
NOBODY
🚫
$59 $125
$125
$59 $125
✅ THE
MAJORITY
CHOSE
THIS ONE
1
2
$59 $125
$125
$59 $125
1
2
$59 $125
$125
DECOY
$59 $125
$125
A
-B B
511
Images courtesy of Shutterstock
Images courtesy of Shutterstock
personalisation
I
D GITAL
D
personalisation
I
ood
G
ntuitive
I
iming
T
ctionable
A
earn
L
osage
( )
People around you
control your mind
https://www.washingtonpost.com/news/storyline/wp/2014/12/04/people-
around-you-control-your-mind-the-latest-evidence/
Chances of
You buying
Increase
30%
1,966
Flights
257,000
Passangers
65,000
Transactions
CUSTOMER
BEHAVIOR
DATA
Chances of
You buying
Increase…
30%
DATA
INSIGHTS
THOUSANDS
OF MINI
EXPERIMENTS
Amazon Patents
“Anticipatory” Shipping
To Start Sending Stuff Before You’ve Bought It
https://techcrunch.com/2014/01/18/amazon-pre-ships/
UX DESIGN
THE POWER OF
DIGITAL
DECISION
ARCHITECTS
“A designer who doesn’t understand human
psychology is going to be no more
successful than an architect who doesn’t
understand physics.” Joe Leech
https://uxdesign.cc/the-psychology-of-ux-design-859439bc8a32
$13 million
dollars to
reinvent
P2P insurance
Insurance
Uber!!!
http://www.insurancejournal.com/news/
national/2015/12/08/391235.htm
are small and powerful
interventions in the
environments where we
make decisions
NUDGES
NUDGES
Images courtesy of Shutterstock
Nudge
Digital
www.digitalnudge.org
Nudge
Digital
www.digitalnudge.org
Nudge
Digital
Decision
Architect
Digital
Citizen
Images courtesy of Shutterstock
Streak
Streak
Streak
Streak
100
The power and
responsibilities
of Nudges
http://www.nirandfar.com/2017/04/deal-persuasive-technology-video.html (Nir)
http://www.nirandfar.com/2017/04/deal-persuasive-technology-video.html (Nir)
http://www.nirandfar.com/2017/04/deal-persuasive-technology-video.html (Nir)
The
#DigitalNudge
4GOOD
Movement
quintech.io
“I see
dead
people”
“I see
biases”
#DigitalNudge
“I see
biases”
#DigitalNudge
https://canvanizer.com/thenextlevel15
https://canvanizer.com/thenextlevel15
Aula 3
UX - User
Experience
Design
Thinking
User Research
Pesquisa de
Usuário
XD Experience
Design
Double
Diamond
Behavioural Economics
Digital Nudge
Aula 3
Adaptable
Entrepreneurial
Open for new training
3 Skills for the world of Human and Machine
Digital
Decision
Architect
Digital
Citizen
Digital
Decision
Architect
Nudge
4Good
Digital
Citizen
Raise
Consciousness
Fabio Pereira
The Psychology
of UX
Design Cycle
Goals
https://cacm.acm.org/magazines/2018/7/229029-digital-nudging/fulltext
Digital Nudging
https://cacm.acm.org/magazines/2018/7/229029-digital-nudging/fulltext
Thank you!
Source Digital Nudging: https://cacm.acm.org/magazines/2018/7/229029-digital-nudging/fulltext
Digital
Nudge
Design
Cycle
Start Here
The Psychology
of UX
Traps & Trends
https://www.dta.gov.au/standard/service-design-and-delivery-process/
Service design and
delivery process
Focussing on users’ experience to design
and deliver better solutions.
Designing public services in user-centred and iterative ways helps teams
to start small, learn fast, and deliver services quickly — reducing costs and
service failures.
DISCOVERY
Start mapping the broader service landscape, researching the real needs and problems
faced by your users, and understanding the policy intent and technology constraints.
ALPHA
Test out your hypotheses by building prototypes in code to explore different ways you
might be able to meet your users’ needs. Explore multiple ideas. Do user research to
learn which approach works best and iterate your solution as you learn more.
BETA
Define a minimum viable product from the successful prototype in Alpha. Build this
as an accessible and secure service. Allow the public to trial the beta alongside the
existing service. Use their feedback to improve the service.
LIVE
Put the team and processes in place to continue operating and improving
the service. Phasing out the old services, and consolidating existing
non-digital channels.
dta.gov.au @DTA Date: 1 May 2016
http://www.dta.gov.au/standard
Designing public services in user-centred and iterative ways helps teams
to start small, learn fast, and deliver services quickly — reducing costs and
service failures.
DISCOVERY
Start mapping the broader service landscape, researching the real needs and problems
faced by your users, and understanding the policy intent and technology constraints.
ALPHA
Test out your hypotheses by building prototypes in code to explore different ways you
might be able to meet your users’ needs. Explore multiple ideas. Do user research to
learn which approach works best and iterate your solution as you learn more.
BETA
Define a minimum viable product from the successful prototype in Alpha. Build this
https://www.dta.gov.au/standard/service-design-and-delivery-process/
Digital Service
Standard
The Digital Service
Standard helps digital
teams build government
services that are simple,
clear and fast.
01
Understand user needs.
Research to develop a
deep knowledge of
the users and their context
for using the service.
02
Establish a sustainable
multidisciplinary team to
design, build, operate and
iterate the service, led by
an experienced product
manager with decision-
making responsibility.
03
Design and build the
04
Understand the tools
05
Identify the data and
06
Build the service with
https://www.dta.gov.au/standard/
https://www.dta.gov.au/blog/cognitive-bias-in-discovery/
https://www.dta.gov.au/blog/cognitive-bias-in-discovery/
Mike Cohn - User Stories Applied
The Psychology
of UX
Trends
https://schedule.sxsw.com/2022/events/OE42668
https://schedule.sxsw.com/2022/events/PP118005
https://schedule.sxsw.com/2022/events/OE42668
https://schedule.sxsw.com/2022/events/PP117320
http://moralmachine.mit.edu/
Trainning
Inference
Trainning
Inference
Trainning
https://www.reuters.com/article/us-newzealand-passport-error/new-zealand-
passport-robot-tells-applicant-of-asian-descent-to-open-eyes-idUSKBN13W0RL
Diversity
Inference
Trainning
https://www.theguardian.com/technology/2018/oct/10/amazon-hiring-ai-gender-bias-recruiting-engine
https://aws.amazon.com/sagemaker/clarify
https://www.ibm.com/blogs/research/2019/01/diversity-in-faces/
https://www.ibm.com/blogs/research/2019/01/diversity-in-faces/
https://www.fluxwork.co/
Seamless Experience
is one with the
minimum digital
friction possible
http://humanetech.com/
https://wellbeing.google/reflect
Smart Mirror
https://www.thoughtworks.com/clients/standardcharteredbank
https://singularityhub.com/2018/09/30/the-rise-of-dataism-a-threat-to-freedom-or-a-scientific-revolution/
https://www.accenture.com/us-en/insight-human-machine-ai
https://www.accenture.com/us-en/insight-human-machine-ai
https://www.accenture.com/us-en/insight-human-machine-ai
Masterclass PUX GOTO Cph 2022.pdf
Masterclass PUX GOTO Cph 2022.pdf
Masterclass PUX GOTO Cph 2022.pdf
Masterclass PUX GOTO Cph 2022.pdf
Masterclass PUX GOTO Cph 2022.pdf
Masterclass PUX GOTO Cph 2022.pdf
Masterclass PUX GOTO Cph 2022.pdf
Masterclass PUX GOTO Cph 2022.pdf

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