https://gotocph.com/2022/masterclasses/349/the-psychology-of-ux
35 thousand! That's the average number of decisions a person makes every day. Imagine if you could hack the brain and the mind, this complex decision making systems, leveraging ways to influence yours and anyone's decisions. Gartner defines "Neurobusiness" as the capability of applying neuroscience insights to improve outcomes in customer and other business decision situations.Have you ever wondered how many digital decisions people make? The ones we make using technology devices like smartphones, wearables, laptops. The vast majority of our decisions are influenced by cognitive biases, irrational and emotional factors. For decades, scientists have been studying so we can better understand how it is possible not only to predict but also influence decisions through interventions on the environment where decisions are made. Yes, it is possible! And we will teach you the secrets behind decision making.
50. People around you
control your mind
https://www.washingtonpost.com/news/storyline/wp/2014/12/04/people-
around-you-control-your-mind-the-latest-evidence/
56. “A designer who doesn’t understand human
psychology is going to be no more
successful than an architect who doesn’t
understand physics.” Joe Leech
https://uxdesign.cc/the-psychology-of-ux-design-859439bc8a32
104. Aula 3
UX - User
Experience
Design
Thinking
User Research
Pesquisa de
Usuário
XD Experience
Design
Double
Diamond
Behavioural Economics
Digital Nudge
116. https://www.dta.gov.au/standard/service-design-and-delivery-process/
Service design and
delivery process
Focussing on users’ experience to design
and deliver better solutions.
Designing public services in user-centred and iterative ways helps teams
to start small, learn fast, and deliver services quickly — reducing costs and
service failures.
DISCOVERY
Start mapping the broader service landscape, researching the real needs and problems
faced by your users, and understanding the policy intent and technology constraints.
ALPHA
Test out your hypotheses by building prototypes in code to explore different ways you
might be able to meet your users’ needs. Explore multiple ideas. Do user research to
learn which approach works best and iterate your solution as you learn more.
BETA
Define a minimum viable product from the successful prototype in Alpha. Build this
as an accessible and secure service. Allow the public to trial the beta alongside the
existing service. Use their feedback to improve the service.
LIVE
Put the team and processes in place to continue operating and improving
the service. Phasing out the old services, and consolidating existing
non-digital channels.
dta.gov.au @DTA Date: 1 May 2016
http://www.dta.gov.au/standard
117. Designing public services in user-centred and iterative ways helps teams
to start small, learn fast, and deliver services quickly — reducing costs and
service failures.
DISCOVERY
Start mapping the broader service landscape, researching the real needs and problems
faced by your users, and understanding the policy intent and technology constraints.
ALPHA
Test out your hypotheses by building prototypes in code to explore different ways you
might be able to meet your users’ needs. Explore multiple ideas. Do user research to
learn which approach works best and iterate your solution as you learn more.
BETA
Define a minimum viable product from the successful prototype in Alpha. Build this
https://www.dta.gov.au/standard/service-design-and-delivery-process/
118.
119. Digital Service
Standard
The Digital Service
Standard helps digital
teams build government
services that are simple,
clear and fast.
01
Understand user needs.
Research to develop a
deep knowledge of
the users and their context
for using the service.
02
Establish a sustainable
multidisciplinary team to
design, build, operate and
iterate the service, led by
an experienced product
manager with decision-
making responsibility.
03
Design and build the
04
Understand the tools
05
Identify the data and
06
Build the service with
https://www.dta.gov.au/standard/