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September 2012
Healthcare Analytics: Has the Need Ever
Been Greater?
In the USA, healthcare reform threatens to starve an industry that swallows
over $2 trillion of spend annually. Elsewhere, many developed nations with
government funded healthcare services are imposing austerity measures that
ultimately will result in cuts to services. This Analyst Insight is based on two
research surveys; the first, conducted in January 2012, gathered data on the
use of role-based business intelligence (BI), and the second, conducted in
August 2012, focused on smart healthcare. This research examines the
operational performance of healthcare organizations compared to other
organizations. It also shows how healthcare providers may improve their
operating performance by using business intelligence (BI) and analytics
better.
Healthcare Lags in Improving Performance
Aberdeen assessed the operational performance or survey respondents
based on four criteria (see sidebar). As Figure 1 shows, almost all
organizations that achieved Best-in-Class performance levels had been able
to improve their operational performance in the last year.
Figure 1: The Best-in-Class Demonstrate Strong Improvements
Source: Aberdeen Group, January 2012
56%
46%
54%
96%
98%
99%
0% 20% 40% 60% 80% 100%
Improved cycle time
of key business
processes
Improved employee
productivity
Improved response
time to customer
requests
Percentage of respondents, n=422
Best-in-Class
Healthcare organizations
Analyst Insight
Aberdeen’s Insights provide the
analyst's perspective on the
research as drawn from an
aggregated view of research
surveys, interviews, and
data analysis
Aberdeen Methodology
The Aberdeen maturity class
groups survey respondents into
one of three segments. In
Aberdeen's role-based business
intelligence survey, the Best-
in-Class organizations are the
top performing 20% of survey
respondents based on their
aggregate performance in 4
criteria:
√ Ability to improve their
customer response time in
the last year. 99% of Best-in-
Class organizations were
able to do so
√ Ability to improve their
employee productivity in the
last year. 98% of Best-in-
Class organizations were
able to do so
√ Ability to improve the cycle
time of their key business
processes in the last year.
96% of Best-in-Class
organizations were able to
do so
√ Y-Y Revenue growth - The
Best-in-Class achieved an
average growth rate of 28%
24 organizations from this
survey were from the
healthcare industry