It 284 week 4 discussion question 2

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In this work IT 284 Week 4 Discussion Question 2 you will
find solution to the following task: "What is the difference
between internal and external customers? How do their
needs relate to one another? How does computer support
differ for internal and external customers? "
Business - Management
Week One: Why Organizational Change?
Details
Due
Points
Objectives
1.1 Identify factors that drive organizational change.
1.2 Explain the impact of the global environment on
organizational change.
1.3 Describe the various stages of the transition curve.
Readings
Read Ch. 3 of Managing Organizational Change .
Read pp. 30-49 (Ch. 2) 186-89 (Ch. 7) of Changing
Organizational Culture .
Review this week’s Electronic Reserve Readings.
Participation
Participate in class discussion.
All Week
1

2. Discussion Questions
Respond to weekly discussion questions.
All Week
1
Nongraded Activities and Preparation
Submit this week’s Learning Summary as indicated by your
instructor.
Learning Team Instructions
Resources: Textbooks, Learning Team Handbook, Guide to
Charter, Learning Team Charter, Learning Team Log, and
Learning Team Evaluation
Create the Learning Team Charter.
Individual
What Drives Organizational Change? Paper
Write a 750- to 1,050-word paper in which you describe the
factors that drive organizational change.
Use various resources such as textbooks, Internet, and the
University Library.
Cite at least two sources.
Provide examples from your personal experience in which
change in an organization was required due to a particular
catalyst. Examples of catalysts include the following:
· Drop in sales
· Death of a chief executive officer
· Merger or acquisition
Format your paper consistent with APA guidelines.
Post assignment as a Microsoft® Word attachment.
12/5/11
15
Week Two: What Needs to be Changed?

3. Details
Due
Points
Objectives
2.1 Analyze the mission of the company in order to narrow
the scope of the change.
2.2 Analyze the global environment and internal information
relevant to change in an organization.
2.3 Determine change methods based on organizational
needs.
Readings
Read Ch. 4 9 of Managing Organizational Change .
Read pp. 48-52 (Ch. 2) of Business Genius .
Review this week’s Electronic Reserve Readings.
Participation
Participate in class discussion.
All Week
1
Discussion Questions
Respond to weekly discussion questions.
All Week
1
Nongraded Activities and Preparation
Submit this week’s Learning Summary as indicated by your
instructor.
Learning Team Instructions
Resources: Virtual Organization or a company with which the
team is familiar
Research the selected organization’s mission statement,
internal and external environments.
Collaborate in the role of a management team working for

4. the selected organization. The team must make a
recommendation to the executives regarding potential
changes the organization may face in the near future.
Individual
Why Organizational Change? Paper
Write a 1,050- to 1,400-word paper using one of the Virtual
Organizations or a company with which you have some
knowledge.
Assume, for the purpose of this assignment, the company
may undergo a significant reorganization as well as new
pricing for its products or services.
Describe the stages of the change transition curve and how
this could be reflected in the changes this company may
experience.
Discuss the influence of the global and internal environments
on the need for change.
Format your paper consistent with APA guidelines.
Post assignment as a Microsoft® Word attachment.
12/12/11
15
Week Three: Managing Resistance to Change
Details
Due
Points
Objectives
3.1 Evaluate various means to communicate clear messages
about the change.
3.2 Recommend strategies for managing stakeholder
attitudes during organizational change.
Readings

5. Read Ch. 6 10 of Managing Organizational Change .
Read pp. 175-79 (Ch. 7) of Changing Organizational Culture.
Read pp. 168-177 (Ch. 6) of Business Genius .
Review this week’s Electronic Reserve Readings.
Participation
Participate in class discussion.
All Week
1
Discussion Questions
Respond to weekly discussion questions.
All Week
1
Learning Team Instructions
Resources: Textbooks, Virtual Organization, or the company
selected for the Executive Memo
Research communication strategies, leadership roles during
organizational change.
Learning Team
Executive Memo
Resources: Virtual Organization or a company with which the
team is familiar
Write a 750- to 1,050-word executive memo. Assume the
team is a management team working for the selected
organization and you must make a recommendation to the
executives regarding potential changes the organization may
face in the near future.
Access the Virtual Organization portal from
https://ecampus.phoenix.edu. Click the Materials icon in
your Current Course box and then click the link for the
corresponding week.
Include the following points in the executive memo:

6. · Analyze the relevance of your company’s mission
statement so that it provides guidance on the types of
change that may be appropriate.
· Analyze the internal and global factors that management
must weigh before deciding on changes.
· Using this information, determine the types of change your
organization could experience and make appropriate
recommendations to the executives as to which changes
might be best to pursue. Provide rationale on your choice of
the type of the change.
Format consistent with APA guidelines.
Post assignment as a Microsoft® Word attachment.
12/19/11
10
Week Four: Implementing Change
Details
Due
Points
Objectives
4.1 Assess various strategies to implement change.
4.2 Evaluate the consistency between the change
implementation and the intention of the change.
Readings
Read Ch. 6 of Changing Organization Culture .
Read Ch. 8 of Managing Organizational Change.
Read pp. 279-81 (Ch. 11) 284-89 (Ch. 11) of Business Genius.
Review this week’s Electronic Reserve Readings.
Participation
Participate in class discussion.
All Week

7. 1
Discussion Questions
Respond to weekly discussion questions.
All Week
1
Learning Team Instructions
Obtain faculty approval for the media type to be used for the
presentation.
Begin to review products the team members used for their
individual papers.
Collaborate to incorporate findings into a presentation.
Learning Team
Resistance to Change Paper
Resources: Textbooks, Virtual Organization, or the company
selected for the Executive Memo
Write a 1,050- to 1,400-word follow-up memo to discuss
strategies of managing the change. Discuss the following in
the memo:
· How to communicate change in an organization
· Attitudes, both positive and negative, that come with
change
· Strategies for managing attitudes
· The role of presi...
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