2. Reference During my CIAC – Contact Center Management Certification i studied a Management Concept ”One-Minute-Management” by Mr. Kenneth and Mr. Spencer , but I had few doubts and questions about it. After long discussions with effective managers and research I found this just nothing but a fire fight. Well further i have reshaped this study and has turned it into an effective way of leadership with ”Happy People and Happy Organization” perspective.
3. ” People Who Feel Good About Them Selves, Produce Good Results”