1. Workshop on
Why space matters for Orchestrated Serendipity
Case examples for knowledge transfer,
collaboration and innovation
•In Part I of this workshop you will hear directly from the former Chief
Knowledge Officer (CKO) of the DoN who will share the O
•Part II, tools that you can immediately apply for results will be
introduced and detailed. Effectively applied in and emerging from
DoNsuccesses, these tools empower decision-makers at all levels of the
organization, directly impacting the quality of organizational decision-
making. They fall into the areas of: Facilitating Knowledge Flows
(example, Relationship etworagement); Before/During/After Action
Learning (examples, Co ntinuous Improvement Review and of
Reference and Engaging Tacit Knowledge).
•In the context of Organizational Learning and Knowledge
Management, the Drs. (squared) will open the floor and offer their e
invited to hand in their
Effective collaboration, innovation and knowledge transfer are dependent on a number of factors being in
alignment: culture; technology; strategic intent and work environment. Yet a report commissioned in the UK
by the influential Work Foundation found that:
 The average desk is occupied for only 45 per cent of office hours.
 The workplace has been reinvented as an arena for ideas exchange, drop-in point for mobile workers and
a forum for professional and social interaction.
 Space matters: Badly designed or managed workplaces damage staff physical and mental wellbeing.
 Without well-grounded strategies for the workplace, companies can lose money while relationships with
employees decay.
To succeed in the 21st Century, organisations need to be good at collaboration and co-creation. A recent
Harvard Business Review publication noted: “Chance encounters and interactions between knowledge
workers improve performance’” and research suggests some organisations are changing working
environments and patterns in order to accommodate this. But are they doing enough to take their staff with
them though or do their people merely see this as an attempt to cut cost and reduce the number of desks?
This interactive workshop will show how organisations as diverse as Standard Chartered, Pringle, Asian
Development Bank, dotDigital and Google use space and objects to stimulate collaboration, innovation and
knowledge sharing. And it will examine the concept of Orchestrated Serendipity.
 To demonstrate why space matters for collaboration, innovation and knowledge transfer.
 To share experiences and learn from each other.
 To consider current and future use of space in your workplace.
Why Space Matters: The case for Orchestrated Serendipity
With examples for knowledge transfer, collaboration and innovation
28 May 2015
2:30-5:30pm
Attendees will be invited to share experiences and take away new ideas on how to make effective
use of space. They will be asked to complete a very short survey in advance, which will be used to compare
Asian and European practices and attitudes on the day. The content of the workshop includes:
 A review of the research conducted with the Knowledge & Information
Management Community at KMUK and NetIKx.
 Examine examples (of good and not so good practice) from Asia,
Caribbean, Europe & USA.
 Look at and try a number of techniques for making effective use of
space through objects and timelines.
 Syndicate sessions: What has worked, what has not worked, Working
through a case study
 Summary, key takeaways and reverse brainstorm to consolidate
thinking.

2. Paul J Corney
Managing Partner, Knowledge et al
In 2014 he chaired KMUK, gave keynotes at KM Legal London and ‘Knowledge & Information
Management (KIM): What’s in it for me and my organisation’ in Lisboa, and helped Sudan’s health
industry to look at how it might improve knowledge sharing. He also assisted Iran’s largest
organisation to create and pilot a knowledge management strategy. He wrote and delivered
teaching modules on methods, tools and techniques for effective capture and retention of critical
knowledge for Her Majesty’s Revenue & Customs (HMRC).
In Q1 2015 he run KM master classes on effective knowledge capture & retention, and on
Knowledge Assessments, in London, Dubai and Singapore. He gave the closing keynote at
KMME Dubai and is speaking at KM Legal and KMUK.
He is a faculty member at Brighton University (on their MBA in Knowledge & Innovation
Management), run master classes with Lisboa Business School and a former Lecturer on
Knowledge & Information Management at London Metropolitan University. He is currently co-
authoring a book on proven knowledge capture and retention with the former KM Head of the US
Nuclear Regulatory Authority.
An early pioneer of intranets in the mid 90′s, one of the first ‘knowledge
managers’ in the City of London and former Managing Partner of a
successful UK based consultancy Sparknow LLP, Paul led many challenging
cross culture and cross continent assignments. He now speaks at and chair
international events and run master classes.
Register online at:
http://kmirc.ise.polyu.edu.hk/events.php
HK$700 (Regular fee)
HK $560 (KMIRC members)
HK$350 (Participants joining KM Conference)
Medium of Instruction: English
**Registration fee covers handout and refreshment
Enquiries:
Miss Autumn Lin
(Email: qiu.lin@polyu.edu.hk, Tel: 3400 3158)