HC P QA 003 E TIP Transformation Improvement Productivity Plan

HotelConsult
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emiliovargas@hotelconsult.orgwww.hotelconsult.org
+(504)9957-8605+1(789)242-3545
Presents
Creative Solutions for the Independent
Hospitality Entrepreneur

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A unique solution for
“turning around” your
property!
TIPPlan -
2019
+(504)9957-8605+1(789)242-3545

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+(504)9957-8605+1(789)242-3545
TransformingyourHumanResources,
ImprovingyourQualityand
Productivityboostforyourproperty
Plan
Speciallyformulatedforthe
Independent
HospitalityEntrepreneur

Thisisthe
Righttimefor“turningaround”your
operation-don’twaitanylonger…!
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The perfect Plan
for the
independent
hotel, resort, boutique,
b&b, club or restaurant!
+(504)9957-8605+1(789)242-3545

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+(504)9957-8605+1(789)242-3545
What you are about to see, is a new
management tool I have developed for the
Independent hospitality operation!
Welcome
to:
TransformingyourHumanResources,
ImprovingyourQualityand
Productivityboostforyourproperty!

Dearhospitalityentrepreneur,
YoucanuseTIP whenever youneedto
improveyourperformance!
TIP toucheseverysingledepartment;
Weimprovetheentireproperty!
Tryit!
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• Potential vs Actual costs don’t match?
• Service and Product complaints?
• Erratic F&B costs – no controls?
• High employee turnover?
• Maintenance issues?
• Poor GSI results?
• Low occupancy ?
• Minimal ROI ?
CALL TODAY +(504)9957-8605 USA: VoIP (786) 292-3141 NOW!
Emilio VARGAS
+(504)9957-8605+1(789)242-3545

Transformationhappens
everyday,
everywhere!
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+(504)9957-8605+1(789)242-3545

”…thiscapacityforongoingchangeand
transformationisthemostsalientfeatureof
ourhumannature”
8
“Further Along the road less travelled”
M. Scott Peck, M.D.
+(504)9957-8605+1(789)242-3545

80%of your
unhappyClients
will NOT
complain;
simply,
theywill not
return!
9
+(504)9957-8605+1(789)242-3545

Hospitality
industry
evolution,in
25seconds!
next3 slides
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+(504)9957-8605+1(789)242-3545

 Few hotels were available,
 Very limited hospitality services,
 Owners used to say : ”this is MY client”
 And if I loose this client, another will come!
 Hotel guest was considered a “captive market”
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+(504)9957-8605+1(789)242-3545

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+(504)9957-8605+1(789)242-3545
 Ferocious competition!
 Clients have many options,
 You don’t “own” the Client…
 Clients are not abundant,
 Clients need a GREAT experience!

 Intense Brands competition,
 More need for Micromarketing,
 Flexibility + Wow! will be the norm,
 New sales channels are available,
 You must EMPOWER your employee,
 You need to Create Relationships with your Client!
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+(504)9957-8605+1(789)242-3545

Itdoesn'tmatterifitispast or future;
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but“this”
Objective
isalways
present:
YourClientsmustcome
backwiththe“buck”!
+(504)9957-8605+1(789)242-3545

Howtoreach
the Objective?
15
CHANGE …..
WithTransformation
and Improvement!
+(504)9957-8605+1(789)242-3545

HotelConsult
Proudly presents
QualityAssurance
+
CustomerSatisfaction
+
Human Resources
Sevenactions
inonly14 days! 16
Transformation
Improvement
Productivity
emiliovargas@hotelconsult.
orgwww.hotelconsult.org
+(504)9957-8605
+1(789)242-3545

1. Coaching owner/managers.
2. QualityAudit.
3. Creativity fortroubleshooting.
4. Guestcomment cards.
5. Staff satisfaction survey.
6. Training department heads.
7. Training line staff.
TIP
7 Actions
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+(504)9957-8605+1(789)242-3545

COACHING
owners& managers
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+(504)9957-8605+1(789)242-3545

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For 3 days we “walk the
property” with you,
sharing your daily routines.
we make observations,
and suggestions “how to”
improve your skills!
+(504)9957-8605+1(789)242-3545
COACHING
owners& managers

Quality Audit
Service & Product
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+(504)9957-8605+1(789)242-3545

Quality Audit
Service & Product
From day one we evaluate Front
& Back of the House, recording
ALL non-conformities.
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We EVALUATE your property
from the GUEST perspective!
• Quality,
• Value,
• Facilities and
• Service.
+(504)9957-8605+1(789)242-3545

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+(504)9957-8605+1(789)242-3545
Pure Hospitality Creativity
ForTroubleshooting
Operational Problems!

After Coaching
and Audit arecompleted,
Non-conformities are detected,
We HELP withCreativesolutions!
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3
+(504)9957-8605+1(789)242-3545
For 2 days / 3 hours per day - we meet with
13 of your “best performers” - to generate
“home made” solutions for your property
most critical issues!
Pure Hospitality Creativity
ForTroubleshooting
Operational Problems!

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+(504)9957-8605+1(789)242-3545
We evaluate the last 3 months of GSI
(Guest Satisfaction Index)
Identifying guest needs,
service and product problems.
Comprehensive plans & actions
Are develop to correct issues.
Completion time is agreed
with management!

Staff must be happytodeliver
excellent Service!
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+(504)9957-8605+1(789)242-3545
Surveyresultswill guide us to
Plans & Actions for improvement.
Wemeasuretheir satisfaction
levelwith your organization.

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+(504)9957-8605+1(789)242-3545

To develop new skills or,
To Research on a
hospitality subject,
This is the perfect method!
3, 5, 7, or 9 of your Supervisors
will attend the workshop
2 weeks, 2 days/wk.,
3 hours each day!
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+(504)9957-8605+1(789)242-3545

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+(504)9957-8605+1(789)242-3545
Training your staff

ALL
your
staff
will
participate!
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7
+(504)9957-8605+1(789)242-3545
• 5 consecutive days,
• 4 hours each day,
• we Correct Negative behavior
• detected during the Audit!
Training your staff

1. Coaching owner/managers.
2. QualityAudit.
3. Creativity fortroubleshooting.
4. Guestcomment cards.
5. Staff satisfaction survey.
6. Training department heads.
7. Training line staff.
TIPlan
7 Actions
30
+(504)9957-8605+1(789)242-3545

Quality
is a commitment
for everybody
at ALL levels!
31
+(504)9957-8605+1(789)242-3545
Our Quote and Schedule
for your TIP will match your
budget and available time!

 Preopening & Opening Services; full Project from Concept to Opening
 Human Resources Coaching & Training Manuals!
 Hotel & Resort, Restaurant Management!
 Quality Audits for Front & Back of The house
 Consultancy Services & Operations Troubleshooting
Creative Solutions for the
Independent Hospitality Entrepreneur
32www.hotelconsult.org emiliovargas@hotelconsult.org +1(786) 292-3141 Mobile&Whatsapp: +(504) 9957-8605
HotelConsult

"you can't improve what you don't
measure“
W. Edwards Deming
"you can't manage what you don't
measure“
33
www.hotelconsult.org emiliovargas@hotelconsult.org +1(786) 292-3141 Mobile&Whatsapp: +(504) 9957-8605

Thankyou
foryourtime!
HotelConsult
Creative Solutions for the Independent Hospitality Entrepreneur
We help you to:
Plan. Resolve. Implement. Measure. Win!
Contact: Emilio VARGAS
34
HotelConsult
www.hotelconsult.org emiliovargas@hotelconsult.org +1(786) 292-3141 Mobile&Whatsapp: +(504) 9957-8605

HC P QA 003 E TIP Transformation Improvement Productivity Plan

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