The document discusses solutions for small and independent hospitality businesses. It summarizes that (1) while large hotel chains have advantages of scale, most hospitality businesses are small and independent; (2) these small businesses have strengths like flexibility and personalized service but also face risks from inexperienced owners; and (3) the organization provides consulting services to help small businesses in areas like concept development, quality assurance, and human resources.
AR Hospitality provides comprehensive hospitality services including hotel management, property development and sales, training, and consulting. They aim to meet client needs through customized solutions while maintaining high standards of service quality and guest satisfaction. Their full suite of services spans feasibility studies, design, branding, operations, and more.
Welcome to the Hospitality Tourism Management!
Whether you are developing and investing in hotels and resorts, owning and managing existing hospitality assets, or representing governments and donors with tourism development projects in Vietnam, Laos, Cambodia and Myanmar – you have come to the right place.
With a proven track record of over 75 successfully delivered private and public sector projects, the Hospitality Tourism Management (HTM) is a leading foreign (and home-grown) hospitality and tourism management consultancy in the Mekong region. Having provided professional advisory services since 1998, HTM was formally established in 2007.
In this emerging and generally immature destination, it is our international experience, standard and best practice as well as our in-depth intelligence, know-how and understanding of local market place and culture which counts and makes all the difference. HTM is a boutique company, lean by design. Out attitude is professional, yet humble. This makes us approachable, fast and efficient. Being based on the ground, we are able to provide cost-effective solutions, to the benefit of our international and local clientele.
Let our experienced, professional and dedicated team of senior foreign and local experts support you! With my word and signature, I vouch for quality and service excellence.
We look forward to hearing from you and thank you for your patronage.
This document provides an overview of the services offered by Francesco Ascalone, a hospitality consultancy firm. The firm offers development consultancy, valuations, asset management, and other services to support clients' investment strategies and develop hospitality and mixed-use real estate projects. Services include market analyses, concept development, financial feasibility studies, operator selection, and asset management. The firm aims to maximize returns for clients through strategic recommendations. It has experience working on various hotel, resort, and mixed-use development and management projects globally.
This document provides information about hotel, tourism, and leisure consulting services offered by Horwath HTL. It summarizes their services in several areas: planning and development, asset management, transactions and financial restructuring, distressed hotel and asset management, valuation and appraisal, consulting, litigation support, and affiliate company services. Horwath HTL is an international hospitality consulting firm with 50 offices globally and experience providing specialized services to the hotel, tourism, and leisure industries.
GNC HOSPITALTY Management & Consulting is a hotel consulting firm based in Istanbul, Turkey that offers a range of consultancy services for the hospitality business. They provide pre-opening support, development solutions, asset management, operational control, and sales and marketing support. Their services include pre-opening consultancy, concept and feasibility studies, strategic business planning, operational turnaround support, operator selection, and representation of hotel owners. They also conduct quality assurance audits, mystery guest programs, training and development, sales and marketing audits, brand positioning, and help establish sales systems and processes.
This document provides an overview of the history and brand philosophy of AC Hotels by Marriott. It describes how Antonio Catalan founded the first AC Hotel in Madrid in 1998 and has since expanded to over 75 hotels globally through a partnership with Marriott formed in 2011. The core values of AC Hotels are outlined as harmonious, discerning, and modern. Design principles of "classic modernism" with sleek, restrained, and timeless elements are discussed. Guest profiles and signature spaces like guest rooms, the lounge, and fitness area are also summarized.
Hospitality training session - the basics of revenue managementKennedy Andersson AB
A job in hospitality can be very rewarding, one principle that anybody joining the industry needs to get to grips with is revenue management - how does a hotel make money? Learn the basics, and use this insight to make a commercial impact when you join a business from day one!
The document discusses solutions for small and independent hospitality businesses. It summarizes that (1) while large hotel chains have advantages of scale, most hospitality businesses are small and independent; (2) these small businesses have strengths like flexibility and personalized service but also face risks from inexperienced owners; and (3) the organization provides consulting services to help small businesses in areas like concept development, quality assurance, and human resources.
AR Hospitality provides comprehensive hospitality services including hotel management, property development and sales, training, and consulting. They aim to meet client needs through customized solutions while maintaining high standards of service quality and guest satisfaction. Their full suite of services spans feasibility studies, design, branding, operations, and more.
Welcome to the Hospitality Tourism Management!
Whether you are developing and investing in hotels and resorts, owning and managing existing hospitality assets, or representing governments and donors with tourism development projects in Vietnam, Laos, Cambodia and Myanmar – you have come to the right place.
With a proven track record of over 75 successfully delivered private and public sector projects, the Hospitality Tourism Management (HTM) is a leading foreign (and home-grown) hospitality and tourism management consultancy in the Mekong region. Having provided professional advisory services since 1998, HTM was formally established in 2007.
In this emerging and generally immature destination, it is our international experience, standard and best practice as well as our in-depth intelligence, know-how and understanding of local market place and culture which counts and makes all the difference. HTM is a boutique company, lean by design. Out attitude is professional, yet humble. This makes us approachable, fast and efficient. Being based on the ground, we are able to provide cost-effective solutions, to the benefit of our international and local clientele.
Let our experienced, professional and dedicated team of senior foreign and local experts support you! With my word and signature, I vouch for quality and service excellence.
We look forward to hearing from you and thank you for your patronage.
This document provides an overview of the services offered by Francesco Ascalone, a hospitality consultancy firm. The firm offers development consultancy, valuations, asset management, and other services to support clients' investment strategies and develop hospitality and mixed-use real estate projects. Services include market analyses, concept development, financial feasibility studies, operator selection, and asset management. The firm aims to maximize returns for clients through strategic recommendations. It has experience working on various hotel, resort, and mixed-use development and management projects globally.
This document provides information about hotel, tourism, and leisure consulting services offered by Horwath HTL. It summarizes their services in several areas: planning and development, asset management, transactions and financial restructuring, distressed hotel and asset management, valuation and appraisal, consulting, litigation support, and affiliate company services. Horwath HTL is an international hospitality consulting firm with 50 offices globally and experience providing specialized services to the hotel, tourism, and leisure industries.
GNC HOSPITALTY Management & Consulting is a hotel consulting firm based in Istanbul, Turkey that offers a range of consultancy services for the hospitality business. They provide pre-opening support, development solutions, asset management, operational control, and sales and marketing support. Their services include pre-opening consultancy, concept and feasibility studies, strategic business planning, operational turnaround support, operator selection, and representation of hotel owners. They also conduct quality assurance audits, mystery guest programs, training and development, sales and marketing audits, brand positioning, and help establish sales systems and processes.
This document provides an overview of the history and brand philosophy of AC Hotels by Marriott. It describes how Antonio Catalan founded the first AC Hotel in Madrid in 1998 and has since expanded to over 75 hotels globally through a partnership with Marriott formed in 2011. The core values of AC Hotels are outlined as harmonious, discerning, and modern. Design principles of "classic modernism" with sleek, restrained, and timeless elements are discussed. Guest profiles and signature spaces like guest rooms, the lounge, and fitness area are also summarized.
Hospitality training session - the basics of revenue managementKennedy Andersson AB
A job in hospitality can be very rewarding, one principle that anybody joining the industry needs to get to grips with is revenue management - how does a hotel make money? Learn the basics, and use this insight to make a commercial impact when you join a business from day one!
Eclat Hospitality is a consulting firm that provides solutions for the hospitality industry, including creating engaging brand experiences, innovative projects, and long-term strategic partnerships. The firm offers a range of services such as online marketing, hospitality education programs through its partnerships with CTH UK and LearnCheckTest Australia, as well as feasibility studies, project management, and an annual innovation prize. Eclat seeks to help hospitality businesses deliver excellent customer service and address the challenges of operating in a highly variable industry.
This business plan outlines a tourism business. Key points include:
- The business will operate in [LOCATION] and focus on the tourism industry in the area.
- The goals are to establish a "must see" tourism destination, attract target markets like families and international visitors, and grow visitors and revenues over the next 5 years.
- Market analysis shows growth opportunities in the local and target markets. Competition will need to be differentiated from through unique experiences, branding, and partnerships.
- Products will include various tourism experiences. Marketing will utilize affiliations, e-marketing, direct marketing, and sales to consumers and businesses.
- Financial projections estimate losses initially but profitability within 5 years as visitors
This document provides information about Alpha, a destination management company and corporate travel partner based in the UAE. It discusses Alpha's affiliations with international travel organizations, 19 years of experience and over 350 staff members. The document also highlights some of Alpha's services like meetings and conferences, event venues in Dubai, hotels, and their reasons for being a trusted partner including core values of customer focus, adaptability, creativity and service excellence. It provides details on venues, Dubai's infrastructure and attractions to help clients discover the destination.
Gransier & Associates is a hotel consultancy that provides hands-on expertise to maximize profits for independent hotels. They help with business turnarounds, new hotel development, and improving gross operating profit by up to 20%. Their clients include private equity funds, banks, and hotel owners and operators in Europe, Russia, and CIS countries. They offer consultancy services focused on revenue management, sales, operations, financial reporting, and executive review to improve business performance and returns.
This document provides information and strategies for creating a "wow factor" destination brand for shopping centers. It discusses defining a destination brand and the challenges of maintaining a wow experience over time. It outlines ingredients for an exceptional brand experience including location, tenants, branding, marketing, venue design. The document presents examples from a Kaleidoscope shopping center project that achieved a wow factor through distinctive architecture, digital displays, effective zoning, memorable characters, and synergetic marketing channels.
This curriculum vitae is for Ahmed Mohamed Salah, an Egyptian national currently located in Dubai on a tourist visa. He received a Bachelor's degree in accounting from El Mansoura University in Egypt in 2004. His work experience includes positions as a sales and service selection supervisor and sales advisor for Dufry Duty Free Stores in Sharm El Sheikh Airport, Egypt from 2007 to 2014. He also worked as a French and Italian tour leader for Travel Ways Tourism in Sharm El Sheikh from 2006 to 2007. His interests include football, reading, and the internet.
Through a teamwork approach, SCG International & IDNT create destination brands and design concepts that add value for all stakeholders by enhancing customer experience, building loyalty and achieving competitive advantage.
Our combined multidisciplinary resource provides a wealth of international expertise across different sectors & markets.
Check our websites for more projects:
www.scg.international
www.idnt.ua
Meetings, Incentives, Conferencing, Exhibitions - Discover IndiaDiscover India Tours
MICE tourism in india. India is in a continual process of upgrading its MICE (Meetings, Incentives, Conferences & Exhibitions) facilities at discoverindia.net
Latest trends in shopping centre branding, marketing and design SCG International
Clive Woodger's conference at EPICCA ( Encounter of the Shopping Centre professionals in Latin America ) about developing first choice destinations...covering: International Trends, the Empowered Consumer, Marketing Strategies and Delivering the Promise....
3K Management is a full service management company created by three professionals with experience in visionary, fearless and passionate event architecture. It has three divisions that provide event management, production and design, and online registration services. The company has a staff of 13 employees and has managed over 300 events since 2005. It prides itself on its values of experience, strong teamwork, and generating inspiring ideas.
This document provides information about Hospitality Business Middle East magazine. It details the magazine's circulation numbers, readership profiles, and geographic distribution of readers. The majority (63%) of readers are from Qatar. It also outlines the magazine's editorial focus and calendar for 2015. Key sections include Hotel Management, The Pro Chef, Hotel Design, Hotel Technology, and Housekeeping & Hygiene. The magazine aims to provide industry insights, in-depth analysis, and practical advice to senior decision-makers in the hospitality sector. It also produces special publications and events throughout the year.
The document discusses Meetings, Incentives, Conventions and Exhibitions (MICE) and the MICE business. It explains that MICE represents a sector of tourism involving business events and travelers. These travelers connect various sectors of the tourism and hospitality industry through their MICE activities by needing accommodations, food, transportation and other services. MICE can bring economic benefits to destinations by generating expenditures, jobs, and tax revenue from business travelers.
MDA is a Lisbon-based hospitality management company established in 2011. They provide tailored solutions for hotel projects, operations, and investments. Their services include project development, management, marketing, and operational support. They aim to add value and efficiency for owners and investors in the hospitality industry.
The document provides an overview of the hotel industry sector in India. It discusses key players in the Indian market like Hyatt, Marriott, Radisson, Taj, and Oberoi and highlights their missions and visions. It also outlines common practices around service delivery, operational challenges faced by the industry, and ways the industry can move forward through increased use of technology. The role of logistics, supply chain management, and technology in enhancing efficiency and the customer experience are also summarized.
Hotel Mediteran is situated in the picturesque town of Ulcinj, only 100 meters from the beach and downtown.
Although close to the city, Hotel Mediteran is protected from the noise and bustle, and as such it represents a true natural reserve ideal for family vacation and enjoyment in delights of the coastline.
The hotel features a restaurant, banquet and wedding hall, conference hall, bar and swimming pool.
All-The-Angles is a hospitality consultancy company that provides services including hospitality development consultancy, hospitality management consultancy, and executive search. They have decades of experience in the hospitality industry. Their services include assisting with hotel investments, acquisitions, and management contracts. They also provide short and long-term management services, operational evaluations, and recruiting executive-level candidates. All-The-Angles prides itself on building relationships and taking a unique perspective to provide the best solutions for clients in the hospitality industry.
This document discusses the concepts of hotels and motels. It defines a hotel as an establishment that provides boarding and lodging services to paying customers on a temporary basis, acting as a temporary home away from home. A motel specifically caters to motorists and travelers, providing parking, restaurants, and rooms accessible directly from a vehicle. The document then outlines different types of hotels, including residential hotels that function like apartments, commercial hotels located near business areas, resort hotels with recreational amenities, and international luxury hotels classified by star ratings. It also mentions floating hotels located on water. Hotels are classified as approved if they meet official standards, or unapproved if they lack this recognition but still aim to deliver quality service.
1. The document discusses the hotel and catering industry, noting factors that have contributed to its growth such as advances in transportation and communication technologies.
2. It provides definitions and classifications of different types of hotels including residential, commercial, resort, international, and floating hotels. Hotels can also be classified based on star ratings and approval standards.
3. The concept of hotel marketing is introduced, noting key differences from other industries like perishability of unsold rooms. Marketing involves understanding customer needs and building brand loyalty through the complete marketing process.
A project report on hr practice in hotel industryProjects Kart
The document provides an overview of the hotel industry and human resource practices within it. It discusses that the hotel industry is large and growing, offering diverse career opportunities. It also classifies hotels based on star ratings and amenities, and describes the various core departments within hotels like food and beverage, front office, and housekeeping. The roles of supporting departments like marketing, engineering, and finance are also outlined. Finally, it discusses the importance of safety, security, and developing training programs for employees.
Landmark International Hotels provides hotel management and consulting services. It manages properties in Lebanon, Iraq, and Kurdistan, and offers general management, operational systems, finance administration, marketing, and training. The company manages three hotel brands - Landmark Hotels, Landmark Boutique, and Landmark Express - and provides hospitality consultancy, project management, and additional consulting services to clients.
Iconsulthotels' CEO, Martin Kubler, took part in a panel discussion on "Management Essentials to Maximise Revenue Management" during the 4th Middle East Hospitality Expansion Conference, which was held in Abu Dhabi in October 2010
Find out more about Iconsulthotels' Revenue Optimization offers here: http://qoo.ly/3pnzm
This document summarizes the services provided by L.E. Hotels, a hotel representation company. It outlines their global sales offices, technology platforms, marketing programs, and focus on driving revenues and ROI for member properties. Key services include distribution through major channels, a rewards program, sales support, and tools to optimize rates and revenues. The goal is to generate more business while providing personalized service comparable to being on a hotel's own team.
Eclat Hospitality is a consulting firm that provides solutions for the hospitality industry, including creating engaging brand experiences, innovative projects, and long-term strategic partnerships. The firm offers a range of services such as online marketing, hospitality education programs through its partnerships with CTH UK and LearnCheckTest Australia, as well as feasibility studies, project management, and an annual innovation prize. Eclat seeks to help hospitality businesses deliver excellent customer service and address the challenges of operating in a highly variable industry.
This business plan outlines a tourism business. Key points include:
- The business will operate in [LOCATION] and focus on the tourism industry in the area.
- The goals are to establish a "must see" tourism destination, attract target markets like families and international visitors, and grow visitors and revenues over the next 5 years.
- Market analysis shows growth opportunities in the local and target markets. Competition will need to be differentiated from through unique experiences, branding, and partnerships.
- Products will include various tourism experiences. Marketing will utilize affiliations, e-marketing, direct marketing, and sales to consumers and businesses.
- Financial projections estimate losses initially but profitability within 5 years as visitors
This document provides information about Alpha, a destination management company and corporate travel partner based in the UAE. It discusses Alpha's affiliations with international travel organizations, 19 years of experience and over 350 staff members. The document also highlights some of Alpha's services like meetings and conferences, event venues in Dubai, hotels, and their reasons for being a trusted partner including core values of customer focus, adaptability, creativity and service excellence. It provides details on venues, Dubai's infrastructure and attractions to help clients discover the destination.
Gransier & Associates is a hotel consultancy that provides hands-on expertise to maximize profits for independent hotels. They help with business turnarounds, new hotel development, and improving gross operating profit by up to 20%. Their clients include private equity funds, banks, and hotel owners and operators in Europe, Russia, and CIS countries. They offer consultancy services focused on revenue management, sales, operations, financial reporting, and executive review to improve business performance and returns.
This document provides information and strategies for creating a "wow factor" destination brand for shopping centers. It discusses defining a destination brand and the challenges of maintaining a wow experience over time. It outlines ingredients for an exceptional brand experience including location, tenants, branding, marketing, venue design. The document presents examples from a Kaleidoscope shopping center project that achieved a wow factor through distinctive architecture, digital displays, effective zoning, memorable characters, and synergetic marketing channels.
This curriculum vitae is for Ahmed Mohamed Salah, an Egyptian national currently located in Dubai on a tourist visa. He received a Bachelor's degree in accounting from El Mansoura University in Egypt in 2004. His work experience includes positions as a sales and service selection supervisor and sales advisor for Dufry Duty Free Stores in Sharm El Sheikh Airport, Egypt from 2007 to 2014. He also worked as a French and Italian tour leader for Travel Ways Tourism in Sharm El Sheikh from 2006 to 2007. His interests include football, reading, and the internet.
Through a teamwork approach, SCG International & IDNT create destination brands and design concepts that add value for all stakeholders by enhancing customer experience, building loyalty and achieving competitive advantage.
Our combined multidisciplinary resource provides a wealth of international expertise across different sectors & markets.
Check our websites for more projects:
www.scg.international
www.idnt.ua
Meetings, Incentives, Conferencing, Exhibitions - Discover IndiaDiscover India Tours
MICE tourism in india. India is in a continual process of upgrading its MICE (Meetings, Incentives, Conferences & Exhibitions) facilities at discoverindia.net
Latest trends in shopping centre branding, marketing and design SCG International
Clive Woodger's conference at EPICCA ( Encounter of the Shopping Centre professionals in Latin America ) about developing first choice destinations...covering: International Trends, the Empowered Consumer, Marketing Strategies and Delivering the Promise....
3K Management is a full service management company created by three professionals with experience in visionary, fearless and passionate event architecture. It has three divisions that provide event management, production and design, and online registration services. The company has a staff of 13 employees and has managed over 300 events since 2005. It prides itself on its values of experience, strong teamwork, and generating inspiring ideas.
This document provides information about Hospitality Business Middle East magazine. It details the magazine's circulation numbers, readership profiles, and geographic distribution of readers. The majority (63%) of readers are from Qatar. It also outlines the magazine's editorial focus and calendar for 2015. Key sections include Hotel Management, The Pro Chef, Hotel Design, Hotel Technology, and Housekeeping & Hygiene. The magazine aims to provide industry insights, in-depth analysis, and practical advice to senior decision-makers in the hospitality sector. It also produces special publications and events throughout the year.
The document discusses Meetings, Incentives, Conventions and Exhibitions (MICE) and the MICE business. It explains that MICE represents a sector of tourism involving business events and travelers. These travelers connect various sectors of the tourism and hospitality industry through their MICE activities by needing accommodations, food, transportation and other services. MICE can bring economic benefits to destinations by generating expenditures, jobs, and tax revenue from business travelers.
MDA is a Lisbon-based hospitality management company established in 2011. They provide tailored solutions for hotel projects, operations, and investments. Their services include project development, management, marketing, and operational support. They aim to add value and efficiency for owners and investors in the hospitality industry.
The document provides an overview of the hotel industry sector in India. It discusses key players in the Indian market like Hyatt, Marriott, Radisson, Taj, and Oberoi and highlights their missions and visions. It also outlines common practices around service delivery, operational challenges faced by the industry, and ways the industry can move forward through increased use of technology. The role of logistics, supply chain management, and technology in enhancing efficiency and the customer experience are also summarized.
Hotel Mediteran is situated in the picturesque town of Ulcinj, only 100 meters from the beach and downtown.
Although close to the city, Hotel Mediteran is protected from the noise and bustle, and as such it represents a true natural reserve ideal for family vacation and enjoyment in delights of the coastline.
The hotel features a restaurant, banquet and wedding hall, conference hall, bar and swimming pool.
All-The-Angles is a hospitality consultancy company that provides services including hospitality development consultancy, hospitality management consultancy, and executive search. They have decades of experience in the hospitality industry. Their services include assisting with hotel investments, acquisitions, and management contracts. They also provide short and long-term management services, operational evaluations, and recruiting executive-level candidates. All-The-Angles prides itself on building relationships and taking a unique perspective to provide the best solutions for clients in the hospitality industry.
This document discusses the concepts of hotels and motels. It defines a hotel as an establishment that provides boarding and lodging services to paying customers on a temporary basis, acting as a temporary home away from home. A motel specifically caters to motorists and travelers, providing parking, restaurants, and rooms accessible directly from a vehicle. The document then outlines different types of hotels, including residential hotels that function like apartments, commercial hotels located near business areas, resort hotels with recreational amenities, and international luxury hotels classified by star ratings. It also mentions floating hotels located on water. Hotels are classified as approved if they meet official standards, or unapproved if they lack this recognition but still aim to deliver quality service.
1. The document discusses the hotel and catering industry, noting factors that have contributed to its growth such as advances in transportation and communication technologies.
2. It provides definitions and classifications of different types of hotels including residential, commercial, resort, international, and floating hotels. Hotels can also be classified based on star ratings and approval standards.
3. The concept of hotel marketing is introduced, noting key differences from other industries like perishability of unsold rooms. Marketing involves understanding customer needs and building brand loyalty through the complete marketing process.
A project report on hr practice in hotel industryProjects Kart
The document provides an overview of the hotel industry and human resource practices within it. It discusses that the hotel industry is large and growing, offering diverse career opportunities. It also classifies hotels based on star ratings and amenities, and describes the various core departments within hotels like food and beverage, front office, and housekeeping. The roles of supporting departments like marketing, engineering, and finance are also outlined. Finally, it discusses the importance of safety, security, and developing training programs for employees.
Landmark International Hotels provides hotel management and consulting services. It manages properties in Lebanon, Iraq, and Kurdistan, and offers general management, operational systems, finance administration, marketing, and training. The company manages three hotel brands - Landmark Hotels, Landmark Boutique, and Landmark Express - and provides hospitality consultancy, project management, and additional consulting services to clients.
Iconsulthotels' CEO, Martin Kubler, took part in a panel discussion on "Management Essentials to Maximise Revenue Management" during the 4th Middle East Hospitality Expansion Conference, which was held in Abu Dhabi in October 2010
Find out more about Iconsulthotels' Revenue Optimization offers here: http://qoo.ly/3pnzm
This document summarizes the services provided by L.E. Hotels, a hotel representation company. It outlines their global sales offices, technology platforms, marketing programs, and focus on driving revenues and ROI for member properties. Key services include distribution through major channels, a rewards program, sales support, and tools to optimize rates and revenues. The goal is to generate more business while providing personalized service comparable to being on a hotel's own team.
This document summarizes the services and benefits provided by L.E. Hotels, a hotel representation company. L.E. Hotels offers a global portfolio of unique boutique hotels and provides sales, marketing, revenue management, and technology services to help its member hotels maximize profits. Key benefits for members include access to L.E. Hotels' global sales team and large network of corporate accounts and travel agents, as well as marketing programs, a robust booking engine, and a guest loyalty rewards program.
This document provides information on RDC Hospitality, a hotel and culinary consulting firm. Their vision is to be a reliable and trustworthy consultant, expanding nationally and internationally. Their goals include good communication, trust, and transparency. Their mission is to contribute to new investors in the hospitality industry and help hotels and culinary businesses grow profitably and sustainably. They offer various services including technical assistance, operating management, training and development, and have experience working with several hotel clients.
Rare Hospitality, one of the top hospitality management companies, provides a productivity-based value proposition with Comprehensive Hospitality Management Services to their partners in Retail, Manufacturing, Corporate sector, and the Residential domain. The company also has a core specialization in Healthcare and Hospitality Facility Management. They analyze every client’s requirements and implement tailor-made local solutions in line with global hospitality practices and other hospitality companies. For more contact us!
PHG Hotels & Resorts is a hospitality consulting firm founded in 2009 to provide personalized consulting services to hotel owners, operators, and investors. The firm's two partners have decades of combined experience in hotel operations and asset management. PHG offers a range of services including financial advisory, asset management, shared ownership programs, and hotel transactions. Their goal is to take a tailored approach to addressing each client's unique needs.
BRAND BUILDING WITH CUSTOMER FOCUS.pptxVikram Mishra
The document discusses key responsibilities for hotel managers to focus on customer experience, reputation management, staff development, revenue strategies, technologies, and properly managing people, processes, and products. To build strong brands and customer relations, hotel managers should pay close attention to guest needs, review feedback, address issues personally, use innovative methods to enhance experience, and stay aware of hospitality technology trends. They must also prioritize online reputation, respond to reviews, create online buzz, and ensure timely responses. Developing staff skills and maintaining high motivation is also important to provide excellent service. Managers need strategies to optimize revenue, oversee distribution, create pricing plans, and analyze performance. Adopting new technologies can improve operations and enhance the guest experience.
The document discusses human resource practices in the hotel industry. It begins with an introduction to the hotel industry, describing its growth and diversity of opportunities. It then covers classifications of hotels based on star ratings and amenities, as well as classifications based on type such as heritage, beach resort, and government approved hotels. Finally, it outlines the major departments in hotels, including front office, housekeeping, food and beverage, and human resources, and the career opportunities available in the industry.
The document describes the services provided by eXceed Hospitality Asset Advisors, LLC. They provide a range of services including feasibility studies, strategic planning, asset management, and integrating hotel and residential components. Their services span from initial concept development through ongoing operations. They work to ensure projects are completed on time and on budget by assembling teams and providing oversight.
This document discusses risk management approaches for the hotel and hospitality industry. It provides an overview of risks hotels may face from amenities like pools, restaurants, and transportation services. It then discusses how comprehensive risk management practices can minimize risks and insurance claims. Specific risk management strategies are outlined from hotels like Crescent and PM Hospitality Strategies, including safety inspections, training programs, and tailored insurance coverage. The document also discusses conducting a risk analysis and creating a profit protection plan to shield profits during periods of crisis. Ways to generate incremental revenue for hotel rooms, food and beverage, and catering are also outlined.
EpicenterSpark Hospitality International is a full-service hospitality consulting and management company specializing in hotels, resorts, vacation rentals, and senior living. They have a team with over 100 years of combined experience in these sectors. Their services include strategic planning, operations, marketing, revenue management, and more. Their goal is to help clients outperform their goals through innovative strategies and a focus on service excellence.
What Challenges Await Beginners in SnowshoeingSnowshoe Tahoe
Discover the exhilarating world of snowshoeing through our presentation, highlighting the challenges faced by beginners. From physical exertion to technical finesse and braving harsh winter conditions, each step in the snow brings new obstacles and unforgettable adventures. Embrace the challenge and conquer the winter wonderland with confidence!
Discovering Egypt A Step-by-Step Guide to Planning Your Trip.pptImperial Egypt
Travelling to Egypt is like stepping into a time capsule where the past and present coexist, offering a unique blend of history, culture, and stunning landscapes.
See more: https://imperialegypt.com/tour-packages/
Prepare for cold weather rafting with proper gear: layering for warmth, insulated headgear, gloves, waterproof footwear, and essential accessories like sunglasses and sunscreen. Prioritize safety with a life jacket and maintain gear for optimal performance. Stay warm, dry, and ready for adventure on the rapids!
How To Change Your Name On American Airlines Aadvantage.pptxedqour001namechange
American Airlines permits passengers to change/correct names on their AAdvantage account. Also, you can request a name change both online via a web portal and offline over the phone. For further information on how to change your name on American Airlines Advantage, get in touch with the airline’s customer service. Also, you can reach out to a consolidation desk at +1-866-738-0741 for quick assistance.
How do I plan a Kilimanjaro Climb?
Planning to climb Mount Kilimanjaro is an exciting yet detailed process. Here’s a step-by-step guide to help you prepare for this incredible adventure.
Explore Architectural Wonders and Vibrant Culture With Naples ToursNaples Tours
Discover the historical gems and vivid culture of Naples with our guided tours. From the vivid narrow streets of Spaccanapoli to the ancient ruins of Pompeii, the city offers a mixed bag of adventurous experiences. Book your tickets today https://www.naples.tours/ and experience the best of Naples!
Un viaje a Buenos Aires y sus alrededoresJudy Hochberg
A travelogue of my recent trip to Argentina, most to Buenos Aires, but including excursion to Iguazú waterfalls, Tigre, and Colonia del Sacramento in Uruguay
You can easily change/correct a name on your flight ticket under the American Airlines name change policy. The airline provides multiple online and offline modes to place a name change request. To learn more about how to change a name on American Airlines ticket, you can directly approach the airline’s customer support. Moreover, you can connect with a flight expert at +1-866-738-0741 for quick assistance.
Our excursions in tahiti offer stunning lagoon tours, vibrant marine life encounters, and cultural experiences. We ensure unforgettable adventures amidst breathtaking landscapes and serene waters. For more information, mail us at tracey@uniquetahiti.com.
Ibiza, situated in the Balearic Islands, stands out as a destination that encompasses everything: stunning landscapes, hidden gems to explore, a vibrant social scene, rich cultural life, and exceptional gastronomy. Opting for ‘Ibiza Rent A Boat’ to experience an unforgettable vacation on the White Island is certainly worthwhile, prompting a deeper exploration of the unique and fascinating aspects of Ibiza.
The Ultimate Travel Guide to Hawaii Island Hopping in 2024adventuressabifn
island hopping in Hawaii. This magical place offers a number of experiences, as each island has its own charm. Do you love adventure? Then, hike through volcanoes or kayak along an amazing coastline. If you want relaxation, then Hawaii is perfect because it has the most amazing beaches. In this blog, I will help you make an itinerary for your Hawaii Island Hopping. Every island offers something special. The Big Island offers some of the most perfect volcanoes as well as stargazing. Maui will pamper you with beaches and luxury. Kauai has some of the most lush rainforests with dramatic cliffs, and Oahu can offer a taste of city life and historical significance.
Nature of the task 1. write a paragraph about your trip to dubai and what ar...solutionaia
1. write a paragraph about your trip to dubai and what are the facts responsible for the heavy rainfall in dubai that caused havec ?
2. mention any five major tourist attaction of dubai
Mathematics: a student a visit her family her father converted Rs. 1,15,000 inr currency for dubai airport theexpedite in the trip is given below
1. Curreny name of India and dubai
2. Conversions amount
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Hc hospitality services01 nigeria
1. CREATIVE SOLUTIONS FOR THE HOSPITALITY INDUSTRY
“Big Solutions for the Small and Independent Hopitality Entrepreneur”
Boutique Hotel – B&B – Resort – Hotel - Restaurant – Banquet Venue – Bar - Club
emiliovargas@hotelconsult.org www.hotelconsult.org 1
2. CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Hospitality Industry Background
Traditional providers…
emiliovargas@hotelconsult.org www.hotelconsult.org 2
Large, international hotel chains have their own
systems, support, logistics, supplier network.
Furthermore, they have strong human resources
development and quality control processes, to
constantly improve their operation.
They defeat competition and achieve success thru
support within their own organization – their size
and worldwide scope allows them to do it.
However, within the hospitality industry, there is
much more than international chains………
One of the fastest-growing sectors in the
world’s economy today is travel and tourism.
It is the engine that drives the many-faceted
hospitality business.
3. CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
The small and independent Hospitality operation
The Strenghts of The Small…
emiliovargas@hotelconsult.org www.hotelconsult.org 3
The independent, Micro, Small to Mid Size
properties represent the largest number of
units built in the entire world!.
The crew - staff, managers and owners – at the small hotel, quickly learns
“multitasking”; they can and will do many things for the Guest at same time!
The small hotel is Flexible, by definition. Easily adjust – taking different
approaches - to met economy changes, market shifts, guests preferences.
The small hotel, in many instances is managed by owners, there is no “red
tape” no corporate politics ; decisions are made quick…
The small hotel can deliver “one to one” personalized Service; owners and
managers are always present and will do micromarketing!
The small hotel often create networks of strategic partners able to meet the
needs of their clients, quickly!
The small hotel – with proper use of technology – will put up a big show,
follow-up guest requests and service measurement, with little overhead!
All together combined, they are the
largest investment in the Central- South
America and Caribbean regions.
African Hospitality projects – small to mid size – are growing in the same direction…..
5. CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
THE RISK:
Owners and Managers of small properties are new to the Industry….
emiliovargas@hotelconsult.org www.hotelconsult.org 5
It is called “Industry without chimneys”; At
HotelConsult we call it : “The Industry that exports
experiences – smiles, memories - and happiness”
Entrepreneurs must be careful ; large amounts of
money are invested; wrong decisions will be costly!
This new owners, and their managers, and the
entire staff may need Coaching and Training!
Many properties are owned and managed by
entrepreneurs new to the industry without
proper experience to manage their operations.
In many instances, they will discover, at a very
costly rate, the intricacies and peculiarities of the
Service. Yes, there is a cost factor in the learning!
Service is the intangible “element”, the essence
in the realm of the Hospitality industry.
The Objective – for the large or small Hospitality
operation is always the same PROFITABILITY.
The vehicles to get there are always the same
SERVICE and PRODUCT!
80% OF YOUR
UNHAPPY
CLIENTS WILL
NOT COMPLAIN;
SIMPLY, THEY
WILL NOT
RETURN TO YOUR
HOTEL!
6. CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
HotelConsult Inception
emiliovargas@hotelconsult.org www.hotelconsult.org 6
This risky scenario, full of untested perceptions, poses
a great risk for failing… There is a constant need for
advice; 24/7 you need help, guidance, support.
That was the opportunity we found in 1999 when the
HotelConsult services were launched in the Latin
America and Caribbean regions.
We decided to provide integral consulting services
and assembled a Team of Consultants – with solid
international experience, ready to help!
Emilio Vargas, HotelConsult President, participates
with input and supervision in every project.
Hence, our mission, vision and values are perfectly
aligned with the well being, success and Profitability
of the Small & independent Hospitality.
The micro, small and mid size operations,
that is the niche we serve!
9. ADVISORY SERVICES
emiliovargas@hotelconsult.org www.hotelconsult.org 9
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Owner’s
Advisor
Advisor has a
permanent
seat at Board
of Directors
Owner calls
and presents a
request for
Advice
• 1st. option: questions over text, telephone, email:
• You contact us with your doubt or need an opinion.
• Quick, Simple, no contracts, no commitments.
• Immediate resolution to your questions.
• Pricing based on time of consultation.
• Visit «Store»:
• 2nd. option: Full Report after visiting:
• You call, we visit your place to learn your needs.
• A quotation is submitted, you approve it and our
Report will include all answers!
• 3rd. option: Board of Directors visit:
• Each month we join your BOD meeting or Family
Council.
• We evaluate your needs and present immediate
suggestions for all your operational problems!
11. NEW PROJECTS: CONCEPT DEVELOPMENT
emiliovargas@hotelconsult.org www.hotelconsult.org 11
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Location
Market Segment
Brand Decision
Feasibility Studies*
Marketing Plan
Business Plan
New
Projects:
Concept
development
* Owner to hire local professional
12. NEW PROJECTS: PRE-OPENING
emiliovargas@hotelconsult.org www.hotelconsult.org 12
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Design assessment Construction supervison
FF&E Specifications Receiving equipment
Installing equipment Testing equipment
New
Projects:
Pre-opening
13. NEW PROJECTS: OPENING
emiliovargas@hotelconsult.org www.hotelconsult.org 13
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Policies
Standards
Tasks,
Manuals
Receiving
Building
Permits,
Licenses
Recruiting,
Hiring
Training
Staff
Soft Opening
Grand
Opening
New
Projects:
Opening
15. QUALITY ASSURANCE: SYSTEM
emiliovargas@hotelconsult.org www.hotelconsult.org 15
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Gather information: visiting company, interview
“As is” Report: current Systems, Processes, SOP’s
To document Processes
To develop Suggestions for Changes
To develop Tasks for each position
To develop needed Formats
To develop Quality Manual
Quality
Assurance:
System
16. QUALITY ASSURANCE: QUALITY AUDITS
emiliovargas@hotelconsult.org www.hotelconsult.org 16
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Reservation/Sales
Evaluation
Measuring Tool - Format
development
Guest Survey/interview Staff Survey/interview
Face of the House
inspection: parking lot,
entrance, front desk,
lobby, halways, rooms,
restaurant, bar, banquet
Heart of the House
inspection: reservation
office, kitchen, storage,
accounting, marketing,
HR, Maintenance shop
Quality
Assurance:
Quality
Audits
17. QUALITY ASSURANCE: MYSTERY SHOPPER VISIT
emiliovargas@hotelconsult.org www.hotelconsult.org 17
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Measuring Tool
Format
development
Experience
Reservations
Experience
Rooms
Experience F&B
Experience Other
Services
Quality
Assurance:
Mystery
Shopper Visit
19. HUMAN RESOURCES: DEPARTMENT SET UP
emiliovargas@hotelconsult.org www.hotelconsult.org 19
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
International Talent Bank: MD, GM, DOM, DOC, F&B, etc
Assessment – types of positions needed and quantity
Position Profile, Job Descriptions
Policies, Standards
Tasks breakdown for each position: Who? When? How?
Employees Induction Manual – duties, responsibilities
Training Manual ea. Position, Perpetual Training Calendar
Performance Appraisal Form
Human
Resources:
Department
set-up
20. HUMAN RESOURCES: DEVELOPMENT
emiliovargas@hotelconsult.org www.hotelconsult.org 20
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Training:
Circles of Learning
Coaching:
“let's walk together”
method
Training:
Workshops, Seminars,
Conferences
Operations Troubleshooting:
In-house Creativity Solutions
Human
Resources:
Development
21. FOOD AND BEVERAGE
emiliovargas@hotelconsult.org www.hotelconsult.org 21
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Food and
Beverage
* CONCEPT DEVELOPMENT: SERVICE AND PRODUCT
* FURNITURE, FIXTURES, EQUIPMENT (FF&E) OPERATING SUPPLIES (OS)
* COST CONTROLS AND PRODUCTION TOOLS
22. F&B: CONCEPT DEVELOPMENT SERVICE AND PRODUCT
emiliovargas@hotelconsult.org www.hotelconsult.org 22
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Service Style
Production and Cooking Methods
Interior Decorating
Food and
Beverage
24. F&B: RECIPES, COST CONTROLS AND PRODUCTION TOOLS
emiliovargas@hotelconsult.org www.hotelconsult.org 24
CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
Recipe
development and
Costing
Raw materials,
Standard Portion
sizes, Purveyors
Prep Area,
Forecasting,
Production Sheet,
Quotation,
Purchase Order,
Receiving,
Storing, Issuing
Menu
Engineering:
Popularity,
Profitability
Menu Design,
Specials, Themed
Parties
Food and
Beverage
27. CREATIVESOLUTIONSFORTHEHOSPITALITYINDUSTRY
HotelConsult Apples Of Gold –
Exclusive Representative for Nigeria
emiliovargas@hotelconsult.org www.hotelconsult.org 27
Thank you for your Time!
Remember, next time you need help with
your Hospitality Project, we are only a call,
or e-mail, away!
Mr. Seun ONAKOYA
Apples of Gold - Consulting Limited
Abuja Office:
Suite 1,
Olusegun Obasanjo Block (C1)
Garki International Market (Behind Blake Resort),
Off Ahmadu Bello Way,
Garki 2,
FCT Abuja, Nigeria.
Lagos Office:
Adebowale House,
Block C, First Floor,
150, Ikorodu Road,
Onpian,Lagos, Nigeria.
Mobile: 234 - 8183894484, 8033351957, 8027063553
Blackberry Pin: 26369816
Skype ID: seunonakoya
Email: s.onakoya@aogconsulting.com
Website: www.aogconsulting.com
Mr. Emilio VARGAS
HotelConsult
562 NW 98th. CT, Miami, Fl., 33172 USA
VoiP Telephone: USA (786) 292 3141
Honduras address:
c/o Caribbean Coral Inn
Tela, Honduras
Cell: Honduras (504) 9957 – 8605
emiliovargas@hotelconsult.org
www.hotelconsult.org