HC P QA 003 E TIP Transformation Improvement Productivity Plan
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Change your Hotel, Resort or Restaurant Quality, Service, Customer Satisfaction, Productivity - only 14 days - a complete approach to "turnaround" your operation
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HC P QA 003 E TIP Transformation Improvement Productivity Plan
- 1. HotelConsult 1 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545 Presents Creative Solutions for the Independent Hospitality Entrepreneur
- 2. 2 A unique solution for “turning around” your property! TIPPlan - 2019 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 4. Thisisthe Righttimefor“turningaround”your operation-don’twaitanylonger…! 4 The perfect Plan for the independent hotel, resort, boutique, b&b, club or restaurant! emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 5. 5 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545 What you are about to see, is a new management tool I have developed for the Independent hospitality operation! Welcome to: TransformingyourHumanResources, ImprovingyourQualityand Productivityboostforyourproperty!
- 6. Dearhospitalityentrepreneur, YoucanuseTIP whenever youneedto improveyourperformance! TIP toucheseverysingledepartment; Weimprovetheentireproperty! Tryit! 6 • Potential vs Actual costs don’t match? • Service and Product complaints? • Erratic F&B costs – no controls? • High employee turnover? • Maintenance issues? • Poor GSI results? • Low occupancy ? • Minimal ROI ? CALL TODAY +(504)9957-8605 USA: VoIP (786) 292-3141 NOW! Emilio VARGAS emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 8. ”…thiscapacityforongoingchangeand transformationisthemostsalientfeatureof ourhumannature” 8 “Further Along the road less travelled” M. Scott Peck, M.D. emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 9. 80%of your unhappyClients will NOT complain; simply, theywill not return! 9 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 11. Few hotels were available, Very limited hospitality services, Owners used to say : ”this is MY client” And if I loose this client, another will come! Hotel guest was considered a “captive market” 11 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 12. 12 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545 Ferocious competition! Clients have many options, You don’t “own” the Client… Clients are not abundant, Clients need a GREAT experience!
- 13. Intense Brands competition, More need for Micromarketing, Flexibility + Wow! will be the norm, New sales channels are available, You must EMPOWER your employee, You need to Create Relationships with your Client! 13 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 15. Howtoreach the Objective? 15 CHANGE ….. WithTransformation and Improvement! emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 16. HotelConsult Proudly presents QualityAssurance + CustomerSatisfaction + Human Resources Sevenactions inonly14 days! 16 Transformation Improvement Productivity emiliovargas@hotelconsult.orgwww.hotelconsult.org emiliovargas@hotelconsult. orgwww.hotelconsult.org +(504)9957-8605 +1(789)242-3545
- 17. 1. Coaching owner/managers. 2. QualityAudit. 3. Creativity fortroubleshooting. 4. Guestcomment cards. 5. Staff satisfaction survey. 6. Training department heads. 7. Training line staff. TIP 7 Actions 17 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 19. 19 1 For 3 days we “walk the property” with you, sharing your daily routines. we make observations, and suggestions “how to” improve your skills! emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545 COACHING owners& managers
- 20. Quality Audit Service & Product 20 2 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 21. Quality Audit Service & Product From day one we evaluate Front & Back of the House, recording ALL non-conformities. 21 2 We EVALUATE your property from the GUEST perspective! • Quality, • Value, • Facilities and • Service. emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 23. After Coaching and Audit arecompleted, Non-conformities are detected, We HELP withCreativesolutions! 23 3 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545 For 2 days / 3 hours per day - we meet with 13 of your “best performers” - to generate “home made” solutions for your property most critical issues! Pure Hospitality Creativity ForTroubleshooting Operational Problems!
- 24. 24 4 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545 We evaluate the last 3 months of GSI (Guest Satisfaction Index) Identifying guest needs, service and product problems. Comprehensive plans & actions Are develop to correct issues. Completion time is agreed with management!
- 25. Staff must be happytodeliver excellent Service! 25 5 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545 Surveyresultswill guide us to Plans & Actions for improvement. Wemeasuretheir satisfaction levelwith your organization.
- 27. To develop new skills or, To Research on a hospitality subject, This is the perfect method! 3, 5, 7, or 9 of your Supervisors will attend the workshop 2 weeks, 2 days/wk., 3 hours each day! 27 6 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 29. ALL your staff will participate! 29 7 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545 • 5 consecutive days, • 4 hours each day, • we Correct Negative behavior • detected during the Audit! Training your staff
- 30. 1. Coaching owner/managers. 2. QualityAudit. 3. Creativity fortroubleshooting. 4. Guestcomment cards. 5. Staff satisfaction survey. 6. Training department heads. 7. Training line staff. TIPlan 7 Actions 30 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545
- 31. Quality is a commitment for everybody at ALL levels! 31 emiliovargas@hotelconsult.orgwww.hotelconsult.org +(504)9957-8605+1(789)242-3545 Our Quote and Schedule for your TIP will match your budget and available time!
- 32. Preopening & Opening Services; full Project from Concept to Opening Human Resources Coaching & Training Manuals! Hotel & Resort, Restaurant Management! Quality Audits for Front & Back of The house Consultancy Services & Operations Troubleshooting Creative Solutions for the Independent Hospitality Entrepreneur 32www.hotelconsult.org emiliovargas@hotelconsult.org +1(786) 292-3141 Mobile&Whatsapp: +(504) 9957-8605 HotelConsult
- 33. "you can't improve what you don't measure“ W. Edwards Deming "you can't manage what you don't measure“ 33 www.hotelconsult.org emiliovargas@hotelconsult.org +1(786) 292-3141 Mobile&Whatsapp: +(504) 9957-8605
- 34. Thankyou foryourtime! HotelConsult Creative Solutions for the Independent Hospitality Entrepreneur We help you to: Plan. Resolve. Implement. Measure. Win! Contact: Emilio VARGAS 34 HotelConsult www.hotelconsult.org emiliovargas@hotelconsult.org +1(786) 292-3141 Mobile&Whatsapp: +(504) 9957-8605