AN EMBASSY SERVICES NEWSLETTER Vol 15 MAY 2017For Private Circulation Only
360SERVICES. 365 DAYS.
Leveraging technology to
4Spotlight - Technology
Embassy Sports Zone
Spotlight - Award 3
PRADEEP LALA - CEO
Embassy Services started working on the concept of Urban
Green in August last year, with the objective of providing new
relaxing experiences to the employees working out of Embassy
Manyata. What started as a pilot, has transformed into
something to ‘drive away workplace blues’, where employees
“embark on a fruitful endeavour” which could be “a solution to
urban pollution, at the individual level”. These phrases are not
ours, but from the media coverage we received for this initiative.
Please visit the Embassy Services website at the link mentioned
here and incorporate the links mentioned in the article there.
Such has been the success of the actifvity, that we have
decided to set up similar facilities at Embassy TechVillage as
We take play very seriously. Over the last few months, we have
made a lot of efforts to ensure that the Embassy Sports Zone
at Embassy Manyata is utilized to the fullest by the Park
employees by upgrading the infrastructure in various ways.
We are happy to announce that a new badminton court is now
added to the Sports Facilites as well. During one of our
surveys done in order to understand the key sports the
employees would like to play, Badminton came as the top
sport by a far distance.
This state of the art single court arena is located at L5 block
and has a promitonal offer of Rs. 350 per hour - valid till June
2017. We are confident of a great response from the employ-
ees of the park and are also planning to introduce Badminton
related fitness and training programs in the coming months.
Urban Green in the news
Embassy Sports Zone - new Badminton Court
Embassy Services has been at the forefront of innovation and customer delight. The last two
years were devoted towards strengthening our internal processes, ensuring that each and
every individual of the organisation has the tools to deliver customer value, at every stage. The
testimonial to our focus is our IMS certification - ISO 9001 & 14001 along with OHSAS
18001. 2017 has begun well, as we have just been awarded the Indian Green Building
Council (IGBC) Platinum Certification
As we reap the benefits of being a process-oriented company, we have also taken several
steps in improving the technology quotient of the company. While the Embassy 360 helpdesk
app and Embassy Plus platform have been around for a while, we have begun the process of
integrating technology in other areas and customer service, as well. This includes energy
management systems, digital log books and the Community App for residential, with many
other projects in the pipeline.
We strongly believe that technology should be adapted, not just as a tool, but an obvious way
of doing business as well. We are fully committed to ensuring that the value derived from the
use of technology, is passed on to our customers. Read more about our tech initiatives, along
with some other important updates, in this issue. Please feel free to reach out with any
comments and feedback.
SPOTLIGHT - AWARD
The guidelines detailed under each mandatory requirement and credit, enable the design and construction of campuses of all
sizes and types. Different levels of green campus certification are awarded based on the total credits earned. However, every
green campus should meet certain mandatory requirements, which are non-negotiable.
IGBC Green Campus rating system addresses green features, under the following categories:
We @ ESPL, continuously strive to keep up our properties
and services to world-class standards. As a result, ESPL has
got certified for world class international standards of QMS,
EMS & OHSAS for Quality, Environment and Health and
Safety, respectively. In addition to this, ESPL has taken one
more step ahead to scale further heights, by adopting green
property management practices, postulated by IGBC (Indian
Green Building Council). The adopted green procedures,
processes and best practices have been evaluated by IGBC
an accreditation body recognized by CII (Confederation of
Indian Industries), for the fulfilment of compliance
requirements towards achieving “Green Campus
Certification”. As a result of the successful implementation of
green processes and practices at two of our biggest and
prestigious tech parks in Bengaluru, namely, Manyata
Embassy Business Park and Embassy TechVillage, these two
business parks have been awarded
in the “Green campuses under Platinum Certificate
Category”. These two are also the first two business parks of
Bengaluru, to receive this prestigious award, setting a
benchmark for other developers and business parks in the
Green Campuses can have tremendous benefits, both
tangible and intangible. The most tangible benefits are the
reduction in water and energy consumption, right from day
one of occupancy. The energy savings could range from
20% -30% and water savings around 30% - 50%. Intangible
benefits of green campus includes health and well-being of
the occupants, enhancing air quality and promoting
biodiversity, safety benefits and conservation of scarce
SITE PLANNING AND MANAGEMENT
HEALTH & WELL-BEING
INNOVATION IN DESIGN
MATERIAL AND RESOURCE MANAGEMENT
SPOTLIGHT - TECHNOLOGY
Embassy Services uses a number of technologies
to improve efficiency and provide increased
customer satisfaction. This includes an automated
Energy Management System (EMS), Digital
Logbooks, Embassy 360, Embassy Plus, and
Community App for the residential community.
The Energy Management System provides real
time energy consumption data, facilitating on the
go analytics and thereby enabling us to evaluate
the cost and efficiency of our operations.
From the resource-efficiency perspective,
Embassy steadily progressing into a paperless
data capturing company. Implementation of Digital
Logbooks has made it extremely easy to capture,
analyze, and share data across the team. A Digital
Logbook not only eases collation of information, it
also has the capability to aid in forecasting future
performance and provide the management the
information it needs to make more critical
On the residential front, a Community App
dedicated to all the residents of Embassy Group
allows them to stay up to date on the latest news,
events, and community happenings. Through this
app a resident of Embassy feels connected to his
or her immediate surroundings by sharing ideas,
interests, profiles, and more. It brings people
together for ad-hoc conversations and enables
users to communicate seamlessly. This app is
exclusive to Embassy properties which ensures
that they get a seamless Embassy experience
right from the time of purchase and even after they
have moved in.
Embassy 360 and Embassy Plus have been
around for some time now. Embassy 360 is a
helpdesk tool, a ticketing system for all Facility
Management (FM) and admin managers. While the
system is being used extensively, on the back of
certain innovative additions, we have now added a
robust analytical layer to the tool which will enable
faster resolution in the near term and prevention in
the long term.
On the other hand, based on user feedback and
analysis, Embassy Plus is now pivoting to a more
information-centric portal for our commercial
property users. This unique tool has now evolved
to become a one-stop-destination for all park
employees to get any information required with
respect to the Park or the city around us.
Leveraging technology to
ENERGY MANAGEMENT SYSTEMS
enabling real time energy consumption data
facilitating strong analytics
EMBASSY 360 – A HELPDESK TOOL
ticketing system for all FM / Admin managers
moving towards paperless data capturing
COMMUNITY APP FOR THE RESIDENTIAL COMMUNITY
one platform for all residents, facilitating seamless communication
an information-centric portal for the commercial property users,
to get all information with respect to the Park, in addition to
attractive deals and online contests.
We have started one new ambulance each, at Embassy
TechVillage and Embassy Manyata with Manipal Hospitals and
Columbia Asia Hospitals as partners, at the respective Parks.
Both these are ALS1 (Advanced Life Support Level 1) and will
be operational 24/7/365 for providing emergency health
services, to the clients of the park.
The second Embassy Plus Mela was held on 16th & 17th
March 2017, at the Amphitheatre, Embassy Manyata.
Embassy Plus (www.embassyplus.in) is the go-to destination
for Park users for any information with respect to the Park.
This two-day event saw nearly 12,000 park employees visit the
Mela, where more than 40 merchants were present.
The objective of this Mela was to showcase to the Park
employees, the various features of Embassy Plus. The
merchants list included the likes of KFC, Dunkin Donuts,
Columbia Asia, sRide Carpooling, Voonik and many more, who
gave away prizes worth more than Rs. 200,000.
In partnership with Prasanna Purple, Embassy Services brings the Park employees transport service, for the employees working
out of Embassy TechZone. There will be 32 buses operating 20+ routes with 3 log-ins and log-outs each. Some of the features
of this bus services are:
New Ambulance at
and Embassy Manyata
Transport Operations started at Embassy TechZone
Embassy Plus Mela – Season 2
In the month of April, a small team from Embassy Services
visited the New York and London offices of wework – the
global leader in shared workspaces. The objective of this visit
was to understand the operations and way of working, so as
to be able to replicate the same experience level, for the
• E-tickets which can be purchased
from the service App
• Premium pass with multiple benefits
clubbed in Gym memberships
and food coupons
• GPRS tracking
• SMS and app update on bus
• No standing policy
Thank you very much for your extended
support for our VVIP visit.. it is highly
Dear Ashwin and team,
I would like to extend my note of thanks and
appreciation to the Embassy team for extending
their support for our very high profile client visit on
16th &17th March, in ensuring the sprucing up of
the site and making this visit a successful one. It
indeed was a great support in times of need, with
our business teams appreciating the efforts.
Special reference to Pankaj/Ravindra for their
support in shaping of the Peripheral lawn area/front
Porch and parking area deep cleaning/façade glass
cleaning/lift lobby & lift car faulty light
replacement/8th floor passenger lift No 6 marble &
lift car, broken tiles were replaced/Emergency Exit
staircase painting job. All this done at short notice.
Above all, must mention Ashwin’s timely and
emergency help during the weekend and Vipin for
all excellent security arrangements.
Thank you once again and look forward to similar
support in future too.
With warm regards,
Maj Khem B. Thapa (retd)
COME OUR WAY
It was a great initiative to go green. Highly
appreciate the thoughts and effort behind this.
Only suggestion from our side is to find an easy way
to pick up the cycles.
Today we have to wait for our turn and manually
enter the details in a register. If we could improve
that, it would be a great success.
Once again, appreciate this great initiative.
Sr. Project Engineer
I would like to thank you & your team for all the effort
and support extended to close this task before
Alex, The Embassy team worked tirelessly with
Pragathi and my team throughout the night and
closed the issue, avoiding business impact to
Senior Facility Manager
We love the urban green program and we use it
here daily. Just a Quick note to say thank you so
much for the beautiful project played by Embassy
Plus. Its a good ergonomics at work.The Veggies
which we grow are purely pesticide free and
I would like to say thanks to you and your team for your
great support in Nokia internal cricket tournament
organization. Overall experience is awesome.
You guys are very co-operative and help us in all area –
like field booking, field maintenance & other areas