Evidence-based
Management
MGMT7250
TOPIC2:Askingquestionstoidentify
problems&solutions
Planfortheday
-- Recap
-- EBMinaction
-- Whatisevidence,afterall?
-- Commonmisconceptions
-- Theimportanceofaskingquestions
-- Problemidentification
-- Lookingforsolutions
-- ThePICOCframeworkforframingquestions
ProblemDefinitionReport
• Deadline:Extendedfrom16Augustto23August
• EBMcasescenarios:Useasbasis,butyouneedtomakemodifications
todefineyourownproblem
Whatdowemeanbystrategicchoice?
• Choicebetweenalternative
paths/practices/structures/strategies/actions
facedwithinandbyorganizations(includingthe
‘statusquo’)thatwillhelpbestachievethe
organization’sgoals
• HRpractices
• Marketingpractices
• Organizationalstructure
• Businessstrategies
• Etc
Evidence?
• Evidencereferstoinformation,factsordata,supportingor
contradictingaclaim,assumption,orhypothesis.
Choiceof
practice/structure/
strategy/action
Presence/absenceof
specificindividual,
organizational,
environmentalfactors
Achievement/non-
achievementofagoal
Leadsto LeadstoClaim/
assumption:
Doestheevidencesupportthisclaim?
What,accordingtotheevidence,istheimpactof
afactor/strategicalternativeonachievementofa
goal?
Criticalthinking
Descriptive/exploratory Causal
Whatisthequestion? Descriptivequestiontoobserve
patterns/facts(e.g.whatis,when
is,howmany,towhatdegree….)
Causalquestiontoexplain
patterns/facts(What
factors/strategicalternativescause
differences inachievementof
goals?
Whatarethealternative
answers/claimstoanswers?
Alternative descriptions Alternativeexplanations/solutions
What supportexistsforeach
alternativeclaim?
Stakeholderevidence,professional
opinionandorganisational data
Organisational data, scientific
evidence
Howgoodissupport foreach
claim?
Criticalappraisal ofabovesources
ofevidence
Criticalappraisalofabovesources
ofevidence
WhatisEBPinManagement?
• Practitionerexperienceand
judgment
• Thescientificliterature:findings
fromempiricalstudiesthatare
publishedinpeer-reviewed
journals.
• Organisationaldata,factsand
figuresgatheredfroman
organisation.
• Stakeholderviewsandconcernsor
perspectivesofpeoplewhomight
beaffectedbythedecision
EBM in action: CISCO and scientific evidence
Case: M&A at CISCO
• What works on average?
• 70% or more of M&A fail to deliver
• Odds against success are great
• What are the conditions under which these results would hold?
• Systematic examination of what went right and what went wrong in other M&A
• M&A between similar-sized companies rarely works
• Works best with geographically proximate companies
• Works best with culturally compatible firms
• Result:
• Between 1993 and 1998, it acquired one firm per quarter
• Successfully ‘digested’ 57 international companies
8
EBM in action: Harrah’s and organisational evidence
Experiments at Harrah’s Hotels and Casinos
• Conventional wisdoms:
• Rides, etc attract families to gaming venues
• Building large and fancy facilities that look like Venice
or Paris are the best ...
4. Criticalappraisal ofabovesources
ofevidence
Criticalappraisalofabovesources
ofevidence
WhatisEBPinManagement?
• Practitionerexperienceand
judgment
• Thescientificliterature:findings
fromempiricalstudiesthatare
publishedinpeer-reviewed
journals.
• Organisationaldata,factsand
figuresgatheredfroman
organisation.
• Stakeholderviewsandconcernsor
perspectivesofpeoplewhomight
beaffectedbythedecision
EBM in action: CISCO and scientific evidence
Case: M&A at CISCO
• What works on average?
• 70% or more of M&A fail to deliver
• Odds against success are great
• What are the conditions under which these results would hold?
• Systematic examination of what went right and what went
5. wrong in other M&A
• M&A between similar-sized companies rarely works
• Works best with geographically proximate companies
• Works best with culturally compatible firms
• Result:
• Between 1993 and 1998, it acquired one firm per quarter
• Successfully ‘digested’ 57 international companies
8
EBM in action: Harrah’s and organisational evidence
Experiments at Harrah’s Hotels and Casinos
• Conventional wisdoms:
• Rides, etc attract families to gaming venues
• Building large and fancy facilities that look like Venice
or Paris are the best way to attract customers
• Advertising on radio and television is among the best
ways to attract traffic and revenue
• Increasing the ‘hold’ from slot machines will drive
people out
9
EBM in action: Harrah’s and organisational evidence
Experiments at Harrah’s Hotels and Casinos
6. • COO Gary Loveman, on leave associate prof at Harvard
• Conducted a series of small experiments to examine this
received
wisdom
• Results of experiments:
• Families with small children have little time or money
• Investing money on employee selection and retention and data
analytics
together paid off more than spending large sums on fancy
facilities
• Direct mail worked better than media ads
• You could vary the hold, even increase it, depending on the
machine’s
location
10
Commonmisconceptions
Commonmisconceptions
• Doesn’tenablerapiddecision-makingandinnovation
• Practitionerscan’tusetheirexperience-
it’smostlyaboutscientific/academic
evidence
• Eachorganizationisunique
• It’sdata-drivendecision-making
• It’saboutthetruthandprovingthings
7. • It’saboutmakingperfectly-
informeddecisionsusingallthenecessary
information
• GatheringtheevidencewillgiveyoutheAnswer
• It’saboutnew‘cuttingedge’ideasandstudies
•
Experts/academicsknowallabouttheevidencesoyoujustneedtoaskt
hem
• It’sanacademicversuspractitionerthing
EvidenceonEBM
• Stilltoonewtodoreliablestudies
• Butweknowfromscientificstudiesthat:
•
Forecastsbasedontheopinionofmanyprofessionalsismoreaccuratet
han
forecastsbasedononeopinion
•
Professionaldecisionsinformedbydataorstatisticalanalysisismore
accurate
•
Knowledgefromscientificevidenceisoftenmoreaccuratethanprofe
ssional
opinion(e.g.HRexpertsviewsfromWeek1)
• Decisionsbasedonmanysourcesofevidencearemoreeffective
• Assessmentofdecisionsimprovesperformanceandlearning
Theimportanceofaskingquestions
9. Imagine you own a building and the tenants are complaining
that the elevator is
too slow and they have to wait a long time. What potential
solutions could you
offer them?
Adapted from: Wedell-Wedellsborg,T.(2017),
Areyousolvingtherightproblems?,
HarvardBusinessReview,January-
February
Activity: Slow elevator problem
16
Activity: Slow elevator problem
17
Whyaskingissoimportant
• Misdiagnosis andsolutioneering (interventionsintheabsenceofa
welldefinedproblem) canbecommonproblemsinmanagement
leadingtowastageinorganisations.
• Ifyoudon’tasktherightquestions,youwon’tgetthemostuseful
answers
• Shouldbeananswerablequestion
•
Needtoframethequestionssothattheycanbeansweredusingevidenc
26. Rubric Detail
Select Grid View or List View to change the rubric's layout.
Content
Name: NURS_6501_Week11_Discussion_Rubric
· Grid View
· List View
Outstanding Performance
Excellent Performance
Competent Performance
Proficient Performance
Room for Improvement
Main Posting:
Response to the discussion question is reflective with critical
analysis and synthesis representative of knowledge gained from
the course readings for the module and current credible sources.
Points Range: 44 (44%) - 44 (44%)
Thoroughly responds to the discussion question(s)
is reflective with critical analysis and synthesis representative
of knowledge gained from the course readings for the module
and current credible sources.
supported by at least 3 current, credible sources
Points Range: 40 (40%) - 43 (43%)
27. Responds to the discussion question(s)
is reflective with critical analysis and synthesis representative
of knowledge gained from the course readings for the module.
75% of post has exceptional depth and breadth
supported by at least 3 credible references
Points Range: 35 (35%) - 39 (39%)
Responds to most of the discussion question(s)
is somewhat reflective with critical analysis and synthesis
representative of knowledge gained from the course readings for
the module.
50% of post has exceptional depth and breadth
supported by at least 3 credible references
Points Range: 31 (31%) - 34 (34%)
Responds to some of the discussion question(s)
one to two criteria are not addressed or are superficially
addressed
is somewhat lacking reflection and critical analysis and
28. synthesis
somewhat represents knowledge gained from the course
readings for the module.
post is cited with fewer than 2 credible references
Points Range: 0 (0%) - 30 (30%)
Does not respond to the discussion question(s)
lacks depth or superficially addresses criteria
lacks reflection and critical analysis and synthesis
does not represent knowledge gained from the course readings
for the module.
contains only 1 or no credible references
Main Posting:
Writing
Points Range: 6 (6%) - 6 (6%)
Written clearly and concisely
Contains no grammatical or spelling errors
Fully adheres to current APA manual writing rules and style
29. Points Range: 5.5 (5.5%) - 5.5 (5.5%)
Written clearly and concisely
May contain one or no grammatical or spelling error
Adheres to current APA manual writing rules and style
Points Range: 5 (5%) - 5 (5%)
Written concisely
May contain one to two grammatical or spelling error
Adheres to current APA manual writing rules and style
Points Range: 4.5 (4.5%) - 4.5 (4.5%)
Written somewhat concisely
May contain more than two spelling or grammatical errors
Contains some APA formatting errors
Points Range: 0 (0%) - 4 (4%)
Not written clearly or concisely
Contains more than two spelling or grammatical errors
Does not adhere to current APA manual writing rules and style
Main Posting:
30. Timely and full participation
Points Range: 10 (10%) - 10 (10%)
Meets requirements for timely and full participation
posts main discussion by due date
Points Range: 0 (0%) - 0 (0%)
NA
Points Range: 0 (0%) - 0 (0%)
NA
Points Range: 0 (0%) - 0 (0%)
NA
Points Range: 0 (0%) - 0 (0%)
Does not meet requirement for full participation
First Response:
Post to colleague's main post that is reflective and justified with
credible sources.
Points Range: 9 (9%) - 9 (9%)
Response exhibits critical thinking and application to practice
settings
responds to questions posed by faculty
the use of scholarly sources to support ideas demonstrates
synthesis and understanding of learning objectives
31. Points Range: 8.5 (8.5%) - 8.5 (8.5%)
Response exhibits critical thinking and application to practice
settings
Points Range: 7.5 (7.5%) - 8 (8%)
Response has some depth and may exhibit critical thinking or
application to practice setting
Points Range: 6.5 (6.5%) - 7 (7%)
Response is on topic, may have some depth
Points Range: 0 (0%) - 6 (6%)
Response may not be on topic, lacks depth
First Response:
Writing
Points Range: 6 (6%) - 6 (6%)
Communication is professional and respectful to colleagues
Response to faculty questions are fully answered if posed
Provides clear, concise opinions and ideas that are supported by
two or more credible sources
Response is effectively written in Standard Edited English
Points Range: 5.5 (5.5%) - 5.5 (5.5%)
Communication is professional and respectful to colleagues
Response to faculty questions are answered if posed
32. Provides clear, concise opinions and ideas that are supported by
two or more credible sources
Response is effectively written in Standard Edited English
Points Range: 5 (5%) - 5 (5%)
Communication is mostly professional and respectful to
colleagues
Response to faculty questions are mostly answered if posed
Provides opinions and ideas that are supported by few credible
sources
Response is written in Standard Edited English
Points Range: 4.5 (4.5%) - 4.5 (4.5%)
Responses posted in the discussion may lack effective
professional communication
Response to faculty questions are somewhat answered if posed
Few or no credible sources are cited
Points Range: 0 (0%) - 4 (4%)
Responses posted in the discussion lack effective
33. Response to faculty questions are missing
No credible sources are cited
First Response:
Timely and full participation
Points Range: 5 (5%) - 5 (5%)
Meets requirements for timely and full participation
posts by due date
Points Range: 0 (0%) - 0 (0%)
NA
Points Range: 0 (0%) - 0 (0%)
NA
Points Range: 0 (0%) - 0 (0%)
NA
Points Range: 0 (0%) - 0 (0%)
Does not meet requirement for full participation
Second Response:
Post to colleague's main post that is reflective and justified with
credible sources.
Points Range: 9 (9%) - 9 (9%)
Response exhibits critical thinking and application to practice
settings * responds to questions posed by faculty
the use of scholarly sources to support ideas demonstrates
34. synthesis and understanding of learning objectives
Points Range: 8.5 (8.5%) - 8.5 (8.5%)
Response exhibits critical thinking and application to practice
settings
Points Range: 7.5 (7.5%) - 8 (8%)
Response has some depth and may exhibit critical thinking or
application to practice setting
Points Range: 6.5 (6.5%) - 7 (7%)
Response is on topic, may have some depth
Points Range: 0 (0%) - 6 (6%)
Response may not be on topic, lacks depth
Second Response:
Writing
Points Range: 6 (6%) - 6 (6%)
Communication is professional and respectful to colleagues
Response to faculty questions are fully answered if posed
Provides clear, concise opinions and ideas that are supported by
two or more credible sources
Response is effectively written in Standard Edited English
Points Range: 5.5 (5.5%) - 5.5 (5.5%)
Communication is professional and respectful to colleagues
35. Response to faculty questions are answered if posed
Provides clear, concise opinions and ideas that are supported by
two or more credible sources
Response is effectively written in Standard Edited English
Points Range: 5 (5%) - 5 (5%)
Communication is mostly professional and respectful to
colleagues
Response to faculty questions are mostly answered if posed
Provides opinions and ideas that are supported by few credible
sources
Response is written in Standard Edited English
Points Range: 4.5 (4.5%) - 4.5 (4.5%)
Responses posted in the discussion may lack effective
professional communication
Response to faculty questions are somewhat answered if posed
Few or no credible sources are cited
Points Range: 0 (0%) - 4 (4%)
Responses posted in the discussion lack effective
36. Response to faculty questions are missing
No credible sources are cited
Second Response:
Timely and full participation
Points Range: 5 (5%) - 5 (5%)
Meets requirements for timely and full participation
Posts by due date
Points Range: 0 (0%) - 0 (0%)
NA
Points Range: 0 (0%) - 0 (0%)
NA
Points Range: 0 (0%) - 0 (0%)
NA
Points Range: 0 (0%) - 0 (0%)
Does not meet requirement for full participation
Total Points: 100
Name: NURS_6501_Week11_Discussion_Rubric
Required Readings
Huether, S. E., & McCance, K. L. (2017). Understanding
pathophysiology (6th ed.). St. Louis, MO: Mosby.
37. · Chapter 32, “Structure and Function of the Reproductive
Systems”
This chapter establishes a foundation for examining alterations
of reproductive systems by examining the female and male
reproductive systems. It covers the development of both
reproductive systems and effects of aging on the systems.
· Chapter 33, “Alterations of the Female Reproductive System
This chapter covers alterations of the female reproductive
systems. It also explores the epidemiology, clinical
manifestations, evaluation, and treatment of sexually
transmitted infections.
· Chapter 34, “Alterations of the Male Reproductive System”
This chapter covers alterations of the male reproductive
systems. It also explores the epidemiology, clinical
manifestations, evaluation, and treatment of sexually
transmitted infections.
Hammer, G. D., & McPhee, S. J. (2019). Pathophysiology of
disease: An introduction to clinical medicine (8th ed.). New
York, NY: McGraw-Hill Education.
38. · Chapter 22, “Disorders of the Female Reproductive Tract”
This chapter reviews the normal structure and function of the
female reproductive tract. It then examines disorders specific to
the female reproductive tract such as menstrual disorders and
infertility.
· Chapter 23, “Disorders of the Male Reproductive Tract”
This chapter reviews the normal structure and function of the
male reproductive tract. It then explores disorders specific to
the male reproductive tract such as male infertility and benign
prostatic hyperplasia.
Required Media
Laureate Education, Inc. (Executive Producer). (2012b). Final
course review. Baltimore, MD: Author.
Evidence-based Management Case Scenario’s
For those students who cannot find their own topics, these four
options are provided to be used as a EXAMPLES for the
development of your own problem. If you do choose to use one
of these subjects, you will be required to make changes to the
problem to make it your own.
39. The same topic may be used for the entire course. Remember
you can choose your own topic if you prefer.
Option 1
You are the CEO of an Australian company that operates a
chain of health food stores. Established five years ago, the
company currently operates in Sydney only, and has been very
profitable. You have 10 stores. Even though you are profitable,
growth has stalled. Your top line revenue is flat, and you are
unsure of how to continue to grow the company in order to
satisfy your Board and investors, who would like to see 5%
growth annually.
The top management team feels that the profits should be used
to fund geographic expansion to Melbourne and Brisbane. For
the CEO, the decision is intimidating. She is not entirely certain
if geographic diversification would be a good path to growth for
her company. In particular, she is not sure what successful
geographic diversification would involve and whether her firm
can create the conditions necessary for this to work. You are a
consultant who has been asked by the CEO to advised her on
this problem.
Option 2
1. Imagine you are hired as an evidence-based consultant by a
40. very large Australian retail firm (30,000 employees).
2. The leader of the HR department stated “There are
problems with long-term absences, including our staff
repeatedly not providing medical certificates when they call in
sick. These absences have steadily increased over the past two
years.”
3. The average unscheduled absence for the retail arms is 15
days and 10 days in the distribution arms (they are entitled to
15 and 10 days respectively)
4. The central human resources (HR) function has people
located in every capital city.
Option 3
You are the Vice-Chancellor and President of a large Australian
University. Diversity and inclusion are important values to the
university, and many policies exist to ensure racial, cultural,
and gender diversity, including a focus on LGBTI support.
It has come to your attention that the transgender population in
Australia is much larger than previously thought, and that many
transgenders exists in the student population, faculty and staff.
Your leadership team believes that ensuring support for this
population is important for the university. However, you are
unsure of how big the issue is and how support for this
population would be demonstrated. You’ve heard a rumor that
41. transgender students might be experiencing bullying.
Option 4
You are the leader of the engineering department of a large gas
distribution utility. You are losing 5%of your 25-35-year-old
engineers each year, a sharp increase, and have a hunch that it
may be because your baby-boomer leaders do not understand
how to lead millennials. You are considering a leadership
development program but want to be certain this is the issue
before investing money in a solution.