1. Elba L. Arroyo García
Trujillo Alto, PR, 00976
787-306-7268
elba.arroyogarcia@gmail.com
SUMMARY
Business Administration graduate majoring in Marketing and Human Resources with experience in customer
service, communications, and project management in the industry of health insurance. As an Industrial
Organizational Psychology student, I’m seeking to leverage my leadership, communications, and consulting skills
in an innovation driven environment oriented with a strong focus on employee wellbeing in the workplace.
Comfortable working in a team based setting and self directed.
EDUCATION AND TRAINING
UNIVERSIDAD CARLOS ALBIZU San Juan, PR
Master of Science Industrial Organizational Psychology
UNIVERSITY OF PUERTO RICO Río Piedras, PR
Bachelor of Science Business Administration
Major: Marketing, Minor: Human Resources
NATIONAL COUNCIL FOR COMMUNITY BEHAVIORAL HEALTHCARE San Juan, PR
Mental Health First Aid Certification
METÁFORA, ESCUELA DE ARTE TERAPIA Barcelona, España
Diploma: Initial Diploma in Art Therapy (52.5h)
UNIVERSIDAD DEL TURABO Gurabo, PR
Continuing Education Division
! Animal-assisted therapy (AAT)
OFFICE OF THE COMMISSIONER OF INSURANCE Guaynabo, PR
Disability, Health Services, Life, Property & Casualty Insurance
! License Number: 100103264
PROFESSIONAL EXPERIENCE
VAGIB Corp.
Broker 2/2010 – present
! Analyze ratings and programming features of competitors to evaluate the effectiveness of marketing strategies
! Plan and negotiate rates of employee health benefits
! Coordinate events, such as health fair in collaboration with PAE, insurance companies and health care
providers
! Manage monthly the information bulletin for our clients (Boletín Informativo, VAGIB Salud) with healthy
news to increase a healthy lifestyle inside and outside the workplace.
! Training: Customer Service and Know Your Strengths
P R Educational & Management Services Inc. (PREMSINC) 11/2015 -present
Training and Development - Independent Contractor
• Develop and provide workshops and training for teachers and parents in public school.
Master’s Internship
Organizational Development & Human Resources Department in Ballester Hermanos, Inc. (May-June 2016)
! Development & Validation of an Organizational Climate Scale for BHI
! Mentoring program
Master’s Internship
Human Resources Department in Boys and Girls Club, San Juan P.R. (Aug-Dec 2015)
! Recruiting
! Organizational Diagnosis and Development: Mejores Patronos
! Employee Training and Development: Resilience

2. Research
Research Assistant
Research assistant – administered questionnaires / interviews. Topic related to Clinical Psychology.
Relación entre nivel de funcionamiento, síntomas depresivos, esperanza y crecimiento post-traumático en
una muestra de pacientes diagnosticados con cáncer. Supervisor Dra. Zahira González. (Jul-Aug 2015)
Researcher
Rivera, C., Arroyo, E., Blanco, S., Ríos, Y. & Rodríguez, R. (2015). Employee perception toward
empowerment and how is related to job satisfaction, work engagement and organizational citizenship.
Supervisor Dr. Rodríguez Montalbán. (Jan – Aug 2015).
SKILLS / EAA
Skills:
! Fluent in Spanish and English. Intermediate
course level in Portuguese
! Microsoft Office Suite
! Business development
! Public speaking and communication skills
! Creative thinking
! Decision making
! Licensed insurance broker
! Basic art therapy
! SPSS
Associations and Recognition
! Research Presentation: Explorando la percepción del empoderamiento laboral y su relación con la
satisfacción laboral, el engagement en el trabajo y los comportamientos de ciudadanía organizacional. 3er
Congreso de Psicología Industrial Organiazcional de Puerto Rico. Ponce, P.R. (03-10-2015).
! Member of the Student Association of Industrial Organizational Psychology (SAIOP)
! Member of Asociación de Psicología de Puerto Rico (APPR)
! Member of Psychologically Healthy Workplace, PHW Puerto Rico (OPS)
o Organizational Diagnostic Committee (2015)
! Grupo de Bomba de la Escuela de Bellas Artes de Trujillo Alto.
! Puerto Rico Youth Business Award, Asociación de Industriales de Puerto Rico (2011)
o Plan de Mercadeo para Evitar la Deserción Escolar de 9no a 4to año. Universidad de Puerto Rico, Recinto
Río Piedras. 2nd
Place.
References
! Available upon request