5. INSIGHTS FOR THE FUTURE
85%
Customer Interactions will be
handled without a human agent
2020
Gartner
50%
Of Enterprises will spend more
on chatbots than mobile apps
2021
Gartner
$8 Bn.in cost savings from the use of
Chatbot conversations
2022
Juniper Research
2.5Bn.hours will be saved by businesses
and consumers combined
2023
Juniper Research
6.
7. Airline Chatbot Usage (SITA)
Although chatbots hold much promise for the
airline industry, in late 2017 SITA calculated that
only 14% of airlines and 9% of airports were
using the technology. However, by 2020 the
company projects 68% of airlines and 42% of
airports are planning to adopt AI-driven chatbot
services.
2020 %68
2017 %14
21. INTENT MATCHING
Flights to New York
Is there any flight to Istanbul from New York?
What is the cheapest flight from SFO to NY tomorrow?
$from
$to
$date
$type
Availability
Intent