Usability 101 - A novice's look at documentation usability
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Usability 101 - A novice's look at documentation usability
- 3. Users define Usability Confidential While users are searching through the help, keep in mind your user is: Frustrated Impatient Possibly Angry and the tension is building with each unsuccessful click The users are not sipping lemonade on a beach, casually browsing the help while gazing out at the sea.
Editor's Notes
- Short two-to-three-minute video tutorials can be a powerful form of documentation. Videos, especially videos with voice, approximate the user’s desire to have a friend show them how to use the application.
- Two areas that usability is important in the online documentation. The usability of content: text picture, graphics and the usability of delivering techniques such as content, index, search engine and navigational tools. Several common types of errors: First strategic, that includes searching several books, needing two books for one task, needing to ignore most pages. Second is structural, the problem such as jumping from front to back, never reading pages in sequence, searching for exhibits, tables. And the third type of common errors is tactical. This includes: stopping to notice mechanical errors, getting stuck on inconsistent terminology, rereading difficult passages.