Kanban in Operations<br />Ash Dall<br
/>January 2011<br />

Agenda<br />What is Operations?<br />What
is kanban?<br />Why kanban in Ops?<br />How can you use it?<br />Kanban photos<br />Will it suck or help kick goals?<br />http://www.blgconsultinggroup.com/blog/bid/32799/6-Secrets-to-a-Great-Sales-Presentation<br />

What is Operations?<br />Stuff<br />Infrastructure,
Software, Data<br />People<br />Like building, technology, learning, sharing<br />Social (really!)<br />Brothers in arms (empathy, respect, loyalty, trust)<br />Methods<br />Tech know-how & best practice<br />Research; trial & error<br />Processes<br />Metrics<br />Purpose<br />Make sure services don’t go down, EVER<br />Make sure services always run really fast<br />Change things all the time without compromising (1) and (2).<br />http://www.cloudave.com/1352/the-lego-internet/<br />

What is kanban?<br />Take a
guess?<br />Card<br />Ticket<br />Signboard<br />Visual board<br />Visual record<br />Billboard<br />Lean/JIT manufacturing<br />Toyota Production System<br />Pull vs push (minimize inventory)<br />http://en.wikipedia.org/wiki/Muteki_Kanban_Musume<br />

What is kanban (in IT)?<br
/>http://www.agileproductdesign.com/blog/2009/kanban_over_simplified.html<br />

Summary<br />Visualise project work<br />Tangible/interactive<br
/>As a whole, priorities, status, owner etc<br />Team autonomy, no micro-management<br />Limit WIP = limit context switching = higher throughput<br />Reportable<br />Flexible/dynamic<br />A method of getting work done<br />http://www.flickr.com/photos/ul_marga/755378645/<br />

Kanban in Ops (1/3)<br />Suits
our type of work (needs & priorities shift daily)<br />Mental freedom<br />Focus on completing work not on what you have to complete<br />Trust the system – light-bulb moments onto cards & get back to it!<br />Low WIP limits & increase throughput<br />http://www.flickr.com/photos/fright42/5328752861/<br />

Kanban in Ops (2/3)<br />Visual
communications<br />Priorities, work type, status, owner<br />Internal<br />“What’s he working on? .. What’s that?”<br />External<br />Say “no..” “because..”<br />Say “yes..” and follow with a “when”<br />Communicate with the team<br />Without interrupting them<br />When they’re not there!<br />http://www.theage.com.au/news/technology/mobile-phone-inventor-dreams-of-human-embeds/2008/03/28/1206207352924.html<br />

Kanban in Ops (3/3)<br />Build
shared understanding & responsibility through kanban, daily standups and discussion/estimation<br />Breeds autonomy & discourages micro-management<br />Measure team success – work type, throughput, cycle time, lead time, value<br />http://www.ateamvan.nl/origineel.html<br />

How can you use it?<br
/>Day in the life…<br />0915: Standup<br />Pager report (0-2m)<br />Any visitors? (0-2m)<br />Updates – yesterday/today (2-5m)<br />Review, estimate, place & prioritise cards (0-5m)<br />Reward estimations (0-30s)<br />Talk sh!t, Nerf one another & vandalize avatars (0-1m)<br />0930 – COB<br />Cards flow<br />New cards collected, criticalsactioned sooner<br />Daily/weekly/<n>:<br />Top-up bribes, cleanup done, compile tehdataz<br />Realize the world changes and so should your kanban<br />http://www.flickr.com/photos/jrwils/5330931885/<br />

Some different kanbans [1/6]…<br />http://www.flickr.com/photos/fright42/5329361286/<br
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Some different kanbans [2/6]…<br />http://www.flickr.com/photos/fright42/5328750879/<br
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Some different kanbans [3/6]…<br />http://www.flickr.com/photos/fright42/5329362036/<br
/>

Some different kanbans [4/6]…<br />http://www.flickr.com/photos/fright42/5328752361/<br
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Some different kanbans [5/6]…<br />http://www.flickr.com/photos/fright42/5328752861/<br
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Some different kanbans [6/6]…<br />http://www.flickr.com/photos/fright42/5329363742/<br
/>

Will it suck, or help
kick goals?<br />It will suck if<br />Your standups run too long<br />Conch/talking stick<br />Red cards<br />Whip crackers<br />“Can we take that offline?”<br />Stay positive<br />You get hung up on estimations<br />Skip it if dipping a toe in the water<br />Helpful for reporting<br />Helpful for estimating achievable workload<br />Think about how to get people talk about cards if not estimating<br />Work happens off the wall<br />You are inflexible<br />Experiment!<br />http://www.freepatentsonline.com/6809644.html<br />

Will it suck, or help
kick goals?<br />You will kick goals if<br />You estimate quickly and well<br />Explain cards briefly but explicitly<br />Shared understanding<br />Flexibility on who can action the card<br />Anticipate how much work you can achieve<br />Can provide customers reasonable estimations<br />Reporting is enhanced (report on points)<br />Estimate individually but as a team<br />Use “planning poker”<br />Focus on getting work done<br />Low WIP limits (challenging in Ops!)<br />http://www.dogsplayingpoker.org/stuff/simpsons.html<br />

We want you!<br />System Engineers
x 3<br />*NIX, IP, MySQL, Apache, Caching<br />Systems & app performance tuning<br />Monitoring & metrics<br />Automated systems deployment<br />Systems programming<br />FAST, Java/Tomcat, SOLR<br />Virtualisation & cloud<br />Devops, collaborative, inspired & passionate<br />http://careers.realestate.com.au/<br />http://www.flickr.com/photos/specialagent/4801839338/<br />

Thank you<br />adall@realestate.com.au<br />@fright<br />http://www.flickr.com/photos/fright42/<br
/>http://careers.realestate.com.au/<br />Questions?<br />http://www.flickr.com/photos/amphotos08/5180975575/<br />