Dr Perera provides a practical approach to problem solving and reducing workplace stress in this presentation to Union Bank.

1. 'Operational challenges
and practical solutions'
Dr Mahendra Perera
Psychiatrist

3. YOUR
EXPECTATIONS

4. Program outline
Practical Problems at the coal face
Information gathering
Building confidence and dealing with stress
 Cash reserves to deal with recession
Getting there from here

5. Prgr cont/
Health, wealth and stress: in
perspective
Work Life Balance
Open Forum
 Audience feedback

6. Giving a spoon vs spoon
feeding
 Feed a man a
fish and you feed
him for a day
 Teach a man to
fish and you feed
him for life

7. Are you a victim
1. One Person
2. Does the work of
three
3. Gets paid 1.5 pay
4. Are you one of them
and what are the
consequences

8. Give examples of problems

9. Probable Job Related Concerns
• Mismatch of resources and demand
• Insufficient or excessive supervision
• Lack of reward or recognition
• Work overload
• Work place harassment/conflict
• Customer demands
• Time constraints

10. For yourself and your callers
• Call on a man of
business
• Only upon business
• Having done your
business
• Leave him to his
business
• And get about your
business

11. Work place disruption
 Email
 http://www.asianefficiency.com/email-
management/7-deadly-email-sins/
 Phone calls
 Unwanted callers
 Meetings
 Lengthy discussion
 NAME YOUR TOP DISTRACTIONS

12. PROBLEMS & SOLUTIONS
1. A problem by definition has a solution
2. If you present a problem you need to
present a viable solution
3. If there is no solution then it may be a
fact that we need to accept

13. PROBLEM ANALYSIS
• Break down problem to its components
• Look for steps that can be resolved
• Account for the time required
• Fix what you can and factor in error to
what you are not able to resolve

14. Review your activity schedule

15. Psychological
FEAR
ANXIETY
DREAD
WORRY

17. When U R worried/anxious/tense
 ‘Stress’ hormones are secreted
 Blood pressure is elevated
 Blood sugar is increased
 Muscle tension rises

18. Stress & Health; harmony or chaos?
Physical
 Diabetes
 High Blood Pressure
 Eczema
 Asthma
 Strokes
 Heart Attacks
Psychological
 Anxiety states
 Depression
 ADHD
 Psychotic Illness
 Drug Abuse
 Dementias

20. How do you cope

21. EXERCISES
IN THE ART
OF
RELAXATION

22. LET’S TAKE A BREAK

23. Your Branch
• Current interest rates on all deposit and
loan products
• Buying and selling rates of foreign
currencies
• Credit rating of the bank with underlying
specifications

24. The contact details of the Financial
Ombudsman and
Credit Counselling Centre
Banking hours and Holiday notices
Any other relevant information

25. Your Health

27. • Everyone gets
enough
exercise
• Jumping to
conclusions,
• Flying off the
handle,
• Running down
the boss,
This Branch needs no physical
exercise program

28. Bite off only what you can chew

29. Your Sources of Stress

30. And you think
there’s stress
in YOUR life !!

31. Know Your Limits !!!

32. Performance & the inverted U

33. A QUESTION OF TIME

34. TIME TABLE
Week Days Week end
Time Mon Tue Wed Thu Fri Sat Sun
4am 5am
5am 6am
6am 7am
7am 8am
8am 9am
AT WORK 10am
4pm 11am
5pm 12 noon
6pm 1pm
7pm 2pm
8pm 3pm
9pm 4pm
10pm 5pm
11pm 6pm
7pm
8pm
9pm
10pm
11pm
Comments:

35. UTILISATION OF
DEAD TIME

36. Places where you could consider
 Travel
 Meetings
 In waiting areas
 Doing simple household tasks
 YOUR OWN EXAMPLES

37. WORK PLACE HARMONY
 Agreed vision
 Practical mission statement
 Good OH&S policy and procedures
 An empathic HR department
 Conflict resolution with recourse to appeal
 Unifying activity
 Treating each other as fellow humans

38. Home/Work
Divide
If the work place does not suit you do
you have to stay there ?

39. A point to ponder
Accept or reject ??

40. THANK YOU