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MBA to manager 
The transition dilemma
•MBA programs presuppose capitalistic / free 
market economy of the west. India is an emerging 
transitional economy with imperfections of a free 
market. Apply the MBA knowledge with care, 
diligence and application of mind. eg. Global 
investment meltdown, Lehman Brothers, sub prime 
lending – derivatives and investor advisors 
11/19/14 gcc 2
•Management is a multidisciplinary subject, need to 
distil problem from symptoms, know what to apply, 
how, when, where, at what rate, by whom,… 
•MBA degree not a passport to success / recognition – 
May help entry, but to stay you have to prove yourself 
11/19/14 gcc 3
• No special privileges for an MBA, value to be 
earned from effective contribution to achieving 
organizational objectives 
11/19/14 gcc 4
• Need to prove yourself, high expectations, 
initial benefit of doubt but to continue the 
privilege / edge over others, you need to 
exceed expectations 
11/19/14 gcc 5
•Organizations not designed on the lines of 
functional specialties/ subjects in MBA 
program, for mechanical application of 
knowledge. 
•Need to mentally model real organization and 
its problems on certain frameworks, to apply 
your knowledge judiciously 
11/19/14 gcc 6
•Real organizations operate in a dynamic real, 
not carved out for application of theory. 
•Need to analyze and understand the real orgn. 
To intelligently decide on tools, techniques, 
knowledge to apply, how to apply unobtrusively . 
11/19/14 gcc 7
• Capability is not what is rewarded but its demonstration 
in holistic problem solving and effectively contribute. 
•Orgns. work in teams, U have to learn to, enjoy team 
work, respect others and be able to command respect of 
others, by your conduct and contribution. 
• Earn respect, not demand it, doesn’t come free 
11/19/14 gcc 8
•Data analysis – you would have learned data analysis 
methods and draw inferences to apply in management. 
•In real world, no data is given / come to you, you have 
to get it, data may not be complete/relevant/ accurate/ 
perfect to meet your requirements. 
• Difficult job is what and how to do, doing it, making 
things happen. Getting relevant data is a challenge. 
11/19/14 gcc 9
•Most organizations spend enormous senior executive 
time / resources to gain access to needed data. Most 
of the time, to work with incomplete, inaccurate 
imperfect data. 
•Data is not nos. in table / excel form ready for 
analysis. Includes informal data gathered in informal 
situations, observations, obtained through third party 
sources, surrogates, perceptions, best judgment…. 
11/19/14 gcc 10
•You still have to work with it and deliver. 
•Management is not mathematics or deterministic. 
Management decisions, inferences, strategies and 
actions are just the most probable outcomes expected, 
based on possible analysis of available information and 
best judgment, as people are involved and the operating 
environment is open system and dynamic. 
11/19/14 gcc 11
•Organizations are open system subject to all external 
influences, not designed for mechanical application of 
theories. 
•Theoretical applications and analysis help see a 
situation within a framework and understanding, but dont 
help arriving at solutions directly. 
•Tools and techniques help analysis, guide in decision 
making, they don’t translate directly into decisions 
11/19/14 gcc 12
• Successful managers are not necessarily 
MBAs 
• Start up CEOs, what made these people 
managers, entrepreneurs and leaders? 
11/19/14 13 
gcc
•People don’t behave on the expected theoretical lines 
of OB, as assumptions of other things remaining 
constant are never realistic. 
•Other things are never constant. 
11/19/14 gcc 14
•Knowledge doesn’t guarantee result, but appropriate 
actions in the context. Knowledge, Attitudes, Practices, 
Actions > Results, 
•More important - emotional maturity, judgment, 
attitudes, determination, focus… and less is knowledge. 
• Easy to acquire knowledge resources, but not people 
with the right bend of mind to generate outcomes. 
11/19/14 gcc 15
• Need passion, grit, confidence, killer instinct, 
persistence, risk taking ability to succeed, knowledge 
comes lower in the hierarchy. 
•Some of these attributes have to be acquired and 
practiced 
• Success once does not guarantee success next time, 
it has to be worked towards every time. 
11/19/14 gcc 16
•In real life no pass marks, be 100% first class all 
times. 
•Clients and customers don’t accept nor can you sell 
anything less than the best, as you are charging them 
for 100% and best in class 
11/19/14 17 
gcc
• No real level playing field (as clamored for by industry 
associations). 
•Every field is uneven, need to take advantage of the 
uneven terrain and compete (USP, competitive 
advantage of nations, core competency – CK Prahlad). 
•Competitive advantages - many times contextual and 
unique to individuals and organizations. 
11/19/14 gcc 18
•Politicians generate competitive advantages for 
themselves by strategizing for long term. 
• Never know true intent; always a hidden agenda. 
•What appears innocuous would have been the result 
of deep rooted thinking, analysis, strategies and plans. 
11/19/14 gcc 19
•They completely change the established rules of the 
game, as politics is the game of possibilities. 
•External environment management is equally or more 
important than intra orgn. management. 
•At lower levels technical skills are imp., at middle levels 
technical and people skills and at top levels strategy, 
env. mgmt capabilities are most imp. 
11/19/14 gcc 20
•People in boundary mgmt. are most powerful 
• Distinguish between short term gains and long term 
success and sustainability. 
•Good organizations look for qualities in their employees 
who work for long term and not short term. 
•Honesty and courage most important in any orgn. 
11/19/14 gcc 21
•Don’t be afraid to be different, if you have a logic from 
careful application of mind. 
• Give unsolicited inputs if you are convinced of its value 
• Know your orgn. – industry, objectives, priorities, who is 
what, env., competitors, what is happening in the ind. 
11/19/14 gcc 22
• Lose a battle to win a war 
•You will always have detractors, don’t get distracted 
• Sense of humor, human relations very imp. in orgn. 
•You cannot work in isolation and isolate others from 
you by your behavior, that is why there is an orgn. 
11/19/14 gcc 23
• Be bold to share your thoughts / knowledge, no 
fear of being taken away by someone. 
•None can take away what is really yours. 
•If you share, others will share too. 
11/19/14 gcc 24
•A manager may be designated, but a leader emerges 
•Leadership is more than management, leaders stand 
up to their conviction, beliefs and carry others; 
managers manage others. 
•A manager maintains, a leader creates 
•Silence is also a response as much as a verbal one 
11/19/14 gcc 25
• Don’t have to win everywhere, you have to develop your 
competitors too !! 
•Competitors not your enemies, they help you to do better, 
by challenging. 
• Customer complaints (feedback) - best source of 
information to improve your product / service. 
11/19/14 gcc 26
•Don’t discourage / put off a customer who comes to 
you with a complaint on your service / product 
• Keep your eyes, ears and mind open and be tuned 
to inputs from the env. 
•Formal reports not necessarily the best source of 
useful information. 
11/19/14 27 
gcc
•A mind is like a parachute, works only when it is 
open 
•Even the junior most emp. has something to 
contribute, don’t create a scary situation around you 
and drive away people 
•Respect others as much as you want others to 
respect you and your time 
11/19/14 gcc 28
•Cultural sensitivity most important in management 
as you always deal with people or diversity. 
•What is right and admired in one context may be a 
not done, taboo and even crime in another place; 
even within the country and outside. Eg . dress code 
for various occasions (Mumbai, Bangalore, Kochi, 
Kolkata and Delhi in India, …) 
11/19/14 gcc 29
• Manners, greetings, communications, social 
etiquette. 
•Drinking is a offense in some muslim countries, but 
an expected social etiquette in the west 
•Be sensitive to and comply with organizational 
policies on smoking, use of organizational resources 
such as transport, stationery, IT infrastructure, tour 
expenses, travel guidelines 
11/19/14 gcc 30
•Qualities desired : Reliability, punctuality, honesty, 
team work, collaboration, flexibility, learning, social 
skills, acceptable behavior, stress management, 
communication, efficiency, internal and external 
mktg., accountability and taking on responsibility, 
enterprising, working towards results, guiding and 
motivating others, carrying the team, lead from the 
front, delegate, trusting others but with verification, 
responsible conduct 
11/19/14 gcc 31
•Today’s needs - etiquette, negotiating, learning, 
results, dress sense, telephone and email etiquette 
accepting criticism and failures, stress handling, 
•Give credit to those to whom it is due, diligent 
application of mind and not mechanical behavior, 
working around obstacles, cooperative mentality 
11/19/14 gcc 32
•Respect authority, but also be alert to limits 
and trigger points when to question. 
• Can’t be a blind spectator to undesirable 
happenings. 
11/19/14 33 
gcc
•You have a societal responsibility and can resort to 
questioning and whistle blowing 
• Difficult to draw mechanical / logical instructions to 
handle all situations. 
•Individual judgment, thinking on the feet and 
mustering courage to handle a situation is expected 
in higher management 
11/19/14 gcc 34
Fate, flight or fight? 
If you think you can , you will 
Can do and have done! 
Hunger and thirst for success / results – push 
from within 
11/19/14 gcc 35
Mission orientation, winning streak 
Personal hygiene, feeling good 
Don’t do what you don’t enjoy 
Have the courage to explore, you can change 
the rules of the game 
11/19/14 36 
gcc
Thank You 
11/19/14 gcc 37

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Mba to manager - the transition dilemma

  • 1. MBA to manager The transition dilemma
  • 2. •MBA programs presuppose capitalistic / free market economy of the west. India is an emerging transitional economy with imperfections of a free market. Apply the MBA knowledge with care, diligence and application of mind. eg. Global investment meltdown, Lehman Brothers, sub prime lending – derivatives and investor advisors 11/19/14 gcc 2
  • 3. •Management is a multidisciplinary subject, need to distil problem from symptoms, know what to apply, how, when, where, at what rate, by whom,… •MBA degree not a passport to success / recognition – May help entry, but to stay you have to prove yourself 11/19/14 gcc 3
  • 4. • No special privileges for an MBA, value to be earned from effective contribution to achieving organizational objectives 11/19/14 gcc 4
  • 5. • Need to prove yourself, high expectations, initial benefit of doubt but to continue the privilege / edge over others, you need to exceed expectations 11/19/14 gcc 5
  • 6. •Organizations not designed on the lines of functional specialties/ subjects in MBA program, for mechanical application of knowledge. •Need to mentally model real organization and its problems on certain frameworks, to apply your knowledge judiciously 11/19/14 gcc 6
  • 7. •Real organizations operate in a dynamic real, not carved out for application of theory. •Need to analyze and understand the real orgn. To intelligently decide on tools, techniques, knowledge to apply, how to apply unobtrusively . 11/19/14 gcc 7
  • 8. • Capability is not what is rewarded but its demonstration in holistic problem solving and effectively contribute. •Orgns. work in teams, U have to learn to, enjoy team work, respect others and be able to command respect of others, by your conduct and contribution. • Earn respect, not demand it, doesn’t come free 11/19/14 gcc 8
  • 9. •Data analysis – you would have learned data analysis methods and draw inferences to apply in management. •In real world, no data is given / come to you, you have to get it, data may not be complete/relevant/ accurate/ perfect to meet your requirements. • Difficult job is what and how to do, doing it, making things happen. Getting relevant data is a challenge. 11/19/14 gcc 9
  • 10. •Most organizations spend enormous senior executive time / resources to gain access to needed data. Most of the time, to work with incomplete, inaccurate imperfect data. •Data is not nos. in table / excel form ready for analysis. Includes informal data gathered in informal situations, observations, obtained through third party sources, surrogates, perceptions, best judgment…. 11/19/14 gcc 10
  • 11. •You still have to work with it and deliver. •Management is not mathematics or deterministic. Management decisions, inferences, strategies and actions are just the most probable outcomes expected, based on possible analysis of available information and best judgment, as people are involved and the operating environment is open system and dynamic. 11/19/14 gcc 11
  • 12. •Organizations are open system subject to all external influences, not designed for mechanical application of theories. •Theoretical applications and analysis help see a situation within a framework and understanding, but dont help arriving at solutions directly. •Tools and techniques help analysis, guide in decision making, they don’t translate directly into decisions 11/19/14 gcc 12
  • 13. • Successful managers are not necessarily MBAs • Start up CEOs, what made these people managers, entrepreneurs and leaders? 11/19/14 13 gcc
  • 14. •People don’t behave on the expected theoretical lines of OB, as assumptions of other things remaining constant are never realistic. •Other things are never constant. 11/19/14 gcc 14
  • 15. •Knowledge doesn’t guarantee result, but appropriate actions in the context. Knowledge, Attitudes, Practices, Actions > Results, •More important - emotional maturity, judgment, attitudes, determination, focus… and less is knowledge. • Easy to acquire knowledge resources, but not people with the right bend of mind to generate outcomes. 11/19/14 gcc 15
  • 16. • Need passion, grit, confidence, killer instinct, persistence, risk taking ability to succeed, knowledge comes lower in the hierarchy. •Some of these attributes have to be acquired and practiced • Success once does not guarantee success next time, it has to be worked towards every time. 11/19/14 gcc 16
  • 17. •In real life no pass marks, be 100% first class all times. •Clients and customers don’t accept nor can you sell anything less than the best, as you are charging them for 100% and best in class 11/19/14 17 gcc
  • 18. • No real level playing field (as clamored for by industry associations). •Every field is uneven, need to take advantage of the uneven terrain and compete (USP, competitive advantage of nations, core competency – CK Prahlad). •Competitive advantages - many times contextual and unique to individuals and organizations. 11/19/14 gcc 18
  • 19. •Politicians generate competitive advantages for themselves by strategizing for long term. • Never know true intent; always a hidden agenda. •What appears innocuous would have been the result of deep rooted thinking, analysis, strategies and plans. 11/19/14 gcc 19
  • 20. •They completely change the established rules of the game, as politics is the game of possibilities. •External environment management is equally or more important than intra orgn. management. •At lower levels technical skills are imp., at middle levels technical and people skills and at top levels strategy, env. mgmt capabilities are most imp. 11/19/14 gcc 20
  • 21. •People in boundary mgmt. are most powerful • Distinguish between short term gains and long term success and sustainability. •Good organizations look for qualities in their employees who work for long term and not short term. •Honesty and courage most important in any orgn. 11/19/14 gcc 21
  • 22. •Don’t be afraid to be different, if you have a logic from careful application of mind. • Give unsolicited inputs if you are convinced of its value • Know your orgn. – industry, objectives, priorities, who is what, env., competitors, what is happening in the ind. 11/19/14 gcc 22
  • 23. • Lose a battle to win a war •You will always have detractors, don’t get distracted • Sense of humor, human relations very imp. in orgn. •You cannot work in isolation and isolate others from you by your behavior, that is why there is an orgn. 11/19/14 gcc 23
  • 24. • Be bold to share your thoughts / knowledge, no fear of being taken away by someone. •None can take away what is really yours. •If you share, others will share too. 11/19/14 gcc 24
  • 25. •A manager may be designated, but a leader emerges •Leadership is more than management, leaders stand up to their conviction, beliefs and carry others; managers manage others. •A manager maintains, a leader creates •Silence is also a response as much as a verbal one 11/19/14 gcc 25
  • 26. • Don’t have to win everywhere, you have to develop your competitors too !! •Competitors not your enemies, they help you to do better, by challenging. • Customer complaints (feedback) - best source of information to improve your product / service. 11/19/14 gcc 26
  • 27. •Don’t discourage / put off a customer who comes to you with a complaint on your service / product • Keep your eyes, ears and mind open and be tuned to inputs from the env. •Formal reports not necessarily the best source of useful information. 11/19/14 27 gcc
  • 28. •A mind is like a parachute, works only when it is open •Even the junior most emp. has something to contribute, don’t create a scary situation around you and drive away people •Respect others as much as you want others to respect you and your time 11/19/14 gcc 28
  • 29. •Cultural sensitivity most important in management as you always deal with people or diversity. •What is right and admired in one context may be a not done, taboo and even crime in another place; even within the country and outside. Eg . dress code for various occasions (Mumbai, Bangalore, Kochi, Kolkata and Delhi in India, …) 11/19/14 gcc 29
  • 30. • Manners, greetings, communications, social etiquette. •Drinking is a offense in some muslim countries, but an expected social etiquette in the west •Be sensitive to and comply with organizational policies on smoking, use of organizational resources such as transport, stationery, IT infrastructure, tour expenses, travel guidelines 11/19/14 gcc 30
  • 31. •Qualities desired : Reliability, punctuality, honesty, team work, collaboration, flexibility, learning, social skills, acceptable behavior, stress management, communication, efficiency, internal and external mktg., accountability and taking on responsibility, enterprising, working towards results, guiding and motivating others, carrying the team, lead from the front, delegate, trusting others but with verification, responsible conduct 11/19/14 gcc 31
  • 32. •Today’s needs - etiquette, negotiating, learning, results, dress sense, telephone and email etiquette accepting criticism and failures, stress handling, •Give credit to those to whom it is due, diligent application of mind and not mechanical behavior, working around obstacles, cooperative mentality 11/19/14 gcc 32
  • 33. •Respect authority, but also be alert to limits and trigger points when to question. • Can’t be a blind spectator to undesirable happenings. 11/19/14 33 gcc
  • 34. •You have a societal responsibility and can resort to questioning and whistle blowing • Difficult to draw mechanical / logical instructions to handle all situations. •Individual judgment, thinking on the feet and mustering courage to handle a situation is expected in higher management 11/19/14 gcc 34
  • 35. Fate, flight or fight? If you think you can , you will Can do and have done! Hunger and thirst for success / results – push from within 11/19/14 gcc 35
  • 36. Mission orientation, winning streak Personal hygiene, feeling good Don’t do what you don’t enjoy Have the courage to explore, you can change the rules of the game 11/19/14 36 gcc