The IT enabled services sector in India has a large need for online-web-based-self-study tutorial from established providers of higher education. This presentation outlines the details of the business proposal.

1. Knowledge & Training Requirements of ITeS Companies in India Presented by Kaushik Prakash in association with the VDC, UMass Boston January 15, 2009

2. WHAT? The Opportunity: eLearning for BPOs and Call Centers

3. WHAT

4. WHY? Value Generated

5. WHO? The Client

6. WHO? The Customer

7. WHO? The End User

8. WHO? The Competitor

9. WHERE

10. HOW? UMass Client Relationship Manager (CRM) reaches out to client & assesses training requirements Tested modules are uploaded on the client servers Client gives access to modules to the end user i.e. call center/BPO agent CRM creates a portfolio of requirements and forwards to content development team For support issues, end user calls a call center that UMass Online hires in India With inputs from content development team, CRM gets back to client with time frame Content development team creates and tests modules UMass call center escalates issues to U.S. team.