1. Announcement
the CEO WILL be able to convince the workers and the
and the employees about practicing TQM quite easily
as tend to have an open mind.
According to Harrington.(they first line and middle
managers ) admit that the participative management is
good for the employees and good for the organization.
3. Select Consultant
Consultants having advantage of being
independent, will be able to put forth the new
ideas to change the organizational culture. If a
consultant moots an idea , it could be easily find
the acceptance amongst the employees , unlike
an idea given by an organization (even if the
idea of the employees is much better of the
consultant).
4. Corporate Strategic Planning
The next step would be planning the strategy as
to how the organization is going to get into
TQM. So it has to carry out the strategic
planning with the help of the senior
management and consultant.
5. Vision Statement
Vision Statement is the vision of the CEO about
where the organization should be in the long run
. It may not have any relation to the current
status with regard to the productive or services
of the organization , but what the organization
should be capable of in the the future.
6. MISSION AND VALUE
• Provide superior products and services to our
customers and maintain market leadership.
• Evolve as an the institution that serves the
best interest of all stakeholders.
• Pursue excellence through TQM.
• Ensure the highest standards of ethics and
integrity in all our actions.
7. Quality Policy
• The quality policy should clearly convey the
views of all the management on dealing with
the customers and achieving customers
satisfaction.
• is aimed at improving the customers
perceptions about the section of the
organization and thereby improving the
organization image.
8. Plan for establishing communication
framework
As part of the strategic planning the
organization should plan for a corporate wide
framework for communcation.
9. Plan for Quality Council (QC)
The TQM Project should be steered by a quality
council depending on the size of the
organization, there can be one or two tier
quality council.
